Reviews of Royal Isabela 5 stars
396 Noel Estrada Ave., 00662 Isabela, Puerto Rico
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Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewI loved the place, the staff, the service, and the casita. The staff; Xiomara, Luis, Manuel, Rafael, and the american guy (dont remember his name) were extremelly helpful and display excellent customer service kills. Cleaning services were great. My observations: The casitas bathroom need some maintenance at the showers, we had a party of 3, but e everythig at the casita were for two. We notice that cleaning service were done in the morning, however someone went inside the casita later on without a notice.
We didn't have breakfast, however we did have lunch at the restaurant. We think that the menu should be expanded to have more fruts. And vegetarian options.
Thank you so much for sharing your experience with us Mrs. Roldan. We’re thrilled to hear you enjoyed your stay, especially the service provided by Xiomara, Luis, Manuel, Rafael, and Frank. We will be sure to recognize them for their excellent hospitality. We also appreciate your valuable observations regarding the bathroom maintenance, amenities for three guests, and housekeeping procedures. Your comments about the restaurant menu are very helpful as well, and we’ll take them into consideration as we work to enhance our offerings. We’re grateful for your feedback and hope to have the pleasure of welcoming you back soon. Kind Regards, Lizbeth Borrero
Thank you so much for sharing your experience with us Mrs. Roldan. We’re thrilled to hear you enjoyed your stay, especially the service provided by Xiomara, Luis, Manuel, Rafael, and Frank. We will be sure to recognize them for their excell… Show more
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewReviewed: 29 July 2025 · Stayed in July 2025
Verified reviewEverything!!! It was soooo beautiful!! 😍😍😍😍
0 complaints
Absolutely delighted to read your message! 🥰 It means the world to us to know you had such a wonderful experience. Thank you for taking the time to share your joy — comments like yours are the greatest reward for our team's efforts. We can’t wait to welcome you back again soon! Kind Regards, Lizbeth Borrero
Absolutely delighted to read your message! 🥰 It means the world to us to know you had such a wonderful experience. Thank you for taking the time to share your joy — comments like yours are the greatest reward for our team's efforts. We… Show more
Reviewed: 1 June 2025 · Stayed in May 2025
Verified reviewReviewed: 28 May 2025 · Stayed in May 2025
Verified reviewBeautiful location
Remote, no gym, no transportation available unless you get a taxi. Only one restaurant on site and the food was average
Thank you for taking the time to share your feedback Eliza. We’re glad you enjoyed our beautiful location and serene, remote setting. We understand that our secluded nature may not be ideal for everyone, and we sincerely appreciate your comments regarding transportation, amenities, and dining. Your observations help us identify areas where we can improve the guest experience, and we will share your feedback with our team for future consideration. We hope to have the opportunity to welcome you back and provide an even more memorable stay. Warm regards, Lizbeth Borrero, Guest Services Manager
Thank you for taking the time to share your feedback Eliza. We’re glad you enjoyed our beautiful location and serene, remote setting. We understand that our secluded nature may not be ideal for everyone, and we sincerely appreciate your co… Show more
Reviewed: 13 May 2025 · Stayed in May 2025
Verified reviewThe view and privacy
I didn’t like that the property was very dusty. However, the room was very clean. The dust was coming from the ceiling. I didn’t like that the door to the patio was stuck. I had to call every day twice a day except for my last day there. I didn’t like that the only compensation I got was soda and water. After what I have experience, I should’ve received at least dinner or money off my stay. It is very expensive to stay here to be dealing with dust and a broken door that you wanna open every day to have coffee is unacceptable. Also woke up to the room smelling like poop was so it was due to the iguanas. It was absolutely horrible.
Reviewed: 6 May 2025 · Stayed in May 2025
Verified reviewReviewed: 5 May 2025 · Stayed in May 2025
Verified reviewReviewed: 24 April 2025 · Stayed in April 2025
Verified reviewLocation was beautiful, very quiet, serene.
they do not have a spa on location so it makes it complicated to get massage.
Reviewed: 22 April 2025 · Stayed in April 2025
Verified reviewReviewed: 7 April 2025 · Stayed in April 2025
Verified reviewReviewed: 24 January 2025 · Stayed in January 2025
Verified reviewThe view
The pillows.
Reviewed: 13 January 2025 · Stayed in January 2025
Verified reviewVery large resort area. Beautiful views. Very quiet and calm. Good restaurant.
Of course, the villas in the resort need to be renovated. Furniture and especially floors need to be repaired. I would also like to have the ability to watch streaming services (Netflix, etc.) on TV.
Thank you for sharing your experience with us Mr. Firstov! We're glad you enjoyed the expansive resort grounds, beautiful views, peaceful atmosphere, and our restaurant offerings. We also appreciate your feedback regarding the villas, including the need for renovations and updated amenities like streaming services. Your comments are valuable as we continuously work to enhance our guest experience. We hope to welcome you back in the future and provide an even better stay! Sincerely, Lizbeth Borrero
Thank you for sharing your experience with us Mr. Firstov! We're glad you enjoyed the expansive resort grounds, beautiful views, peaceful atmosphere, and our restaurant offerings. We also appreciate your feedback regarding the villas, i… Show more
Reviewed: 27 December 2024 · Stayed in December 2024
Verified reviewSerene, beautiful, and private.
Food was good, but it took too long to receive the food.
Thank you for your feedback Bryan! We're thrilled you enjoyed the serene and private atmosphere, and that you found the food to be good. We sincerely apologize for the delay in service and appreciate your patience. Your comments are invaluable as we strive to improve the dining experience for our guests. We hope to have the pleasure of serving you again soon, with a faster and even more delightful experience! Sincerely, Lizbeth Borrero
Thank you for your feedback Bryan! We're thrilled you enjoyed the serene and private atmosphere, and that you found the food to be good. We sincerely apologize for the delay in service and appreciate your patience. Your comments are inv… Show more
Reviewed: 20 December 2024 · Stayed in October 2024
Verified reviewReviewed: 6 November 2024 · Stayed in November 2024
Verified reviewReviewed: 22 October 2024 · Stayed in October 2024
Verified reviewReviewed: 18 October 2024 · Stayed in September 2024
Verified reviewReviewed: 17 October 2024 · Stayed in October 2024
Verified reviewEverything
Dear Nuria, Thank you so much for your wonderful review! We hope to see you again in the near future and that you experience the same, or even more, joy during your next visit. Your feedback means a lot to us! Warm Regards, Lizbeth
Reviewed: 24 September 2024 · Stayed in September 2024
Verified reviewTranquility Perfect service
Dear Tetiana, Thank you so much for your wonderful review! We’re thrilled to hear that you enjoyed your stay with us. Our team works hard to create a welcoming and comfortable environment, and it’s rewarding to know that we succeeded in making your experience memorable. We truly appreciate your kind words and hope to welcome you back soon for another fantastic stay. Warm regards, Lizbeth
Dear Tetiana, Thank you so much for your wonderful review! We’re thrilled to hear that you enjoyed your stay with us. Our team works hard to create a welcoming and comfortable environment, and it’s rewarding to know that we succeeded in ma… Show more
Reviewed: 28 August 2024 · Stayed in August 2024
Verified reviewOne of the best hotels I’ve ever stayed at. So calm and beautiful. I loved the little private pool and the views from the terrace. The rooms are also very spacious and nice.
The restaurant service was quite slow although the quality of the food was very good.
Dear Suvi, Thank you so much for your wonderful review! We're thrilled to hear that you had such a calming and beautiful experience. It’s fantastic that you enjoyed the private pool, terrace views, and spacious room, we take pride in creating a serene environment for our guests. We apologize for the slower service you experienced at our restaurant. Your feedback is invaluable, and we'll be sure to address this with our team to improve the dining experience without compromising on the quality of our food. We hope to welcome you back soon for another memorable stay! Warm regards, Lizbeth Borrero
Dear Suvi, Thank you so much for your wonderful review! We're thrilled to hear that you had such a calming and beautiful experience. It’s fantastic that you enjoyed the private pool, terrace views, and spacious room, we take pride in c… Show more
Reviewed: 16 August 2024 · Stayed in August 2024
Verified reviewThe Puerto Rico island is beautiful.
The customer service. No effort to satisfy a paying customer. Manager Alicia Lopez.
Thank you for staying with us. We understand that you requested a complimentary night due to your late arrival. It is somewhat frustrating to read your comments about our service concerning this request. Please understand that, since you began using the casita from 12:00 AM on Friday, August 9th, we were unable to accommodate your request for a complimentary night. Had you arrived the following day due to a flight cancellation, we would have gladly made an adjustment to your reservation. However, the casita was made available to you upon your arrival for your convenience on the official day of your check-in. On Saturday morning, we asked if you had slept well, and you mentioned that you had. When you inquired about our agent Alice, I, Lizbeth Borrero, the department manager, introduced myself and spoke with you about the request. I’m very sorry that you weren’t able to enjoy more of the property, and we would love to welcome you back in the future so you can experience everything that Royal Isabela has to offer you and your family. Sincerely, L.Borrero
Thank you for staying with us. We understand that you requested a complimentary night due to your late arrival. It is somewhat frustrating to read your comments about our service concerning this request. Please understand that, since you be… Show more
Reviewed: 14 August 2024 · Stayed in August 2024
Verified reviewReviewed: 31 July 2024 · Stayed in July 2024
Verified reviewThe peace.. the place is located by the ocean, on the mountains.. the silence and the sounds of the nature makes this place amazing! 🤩
Thank you so much for your wonderful review! We are thrilled to hear that you had an enjoyable stay with us. Your kind words about our views, nature and tranquility means a lot to us. We strive to provide an exceptional experience for all our guests, and your feedback reassures us that we are on the right track. We look forward to welcoming you back on your next visit! Warm regards, L.Borrero
Thank you so much for your wonderful review! We are thrilled to hear that you had an enjoyable stay with us. Your kind words about our views, nature and tranquility means a lot to us. We strive to provide an exceptional experience for all o… Show more
Reviewed: 6 July 2024 · Stayed in July 2024
Verified reviewBeautiful location and facilities. The architecture of the place is magnificent. The Casitas are spacious, beautifully built, and decorated Mediterranean-style. The staff is very attentive and placement.
The place requires serious maintenance, the floors on the deck and living room need paint and polishing. The shower likes hot water to the point I felt I had an integrated hot spring in the casita that made it very uncomfortable to sleep. We could not enjoy the second at the casita because the maintenance personnel spent more than half of the day trying to fix the shower unsuccessfully. The main pool does not have sufficient shade area for more than 8 guests at the time. The restaurant did not offer a good variety and what was offered was not prepared as expected. At check-in, the concierge indicated that the mini bar was complementary and replenished every day, that was not correct.
Thank you for your positive comments, we’re sorry you were unhappy, your feedback is very important for us, we’ll pass this with all our departments and work hard to fix the issues you experienced. Our mission is to exceed every guest expectation with the spectacular natural environment Royal Isabela has.
Thank you for your positive comments, we’re sorry you were unhappy, your feedback is very important for us, we’ll pass this with all our departments and work hard to fix the issues you experienced. Our mission is to exceed every guest expec… Show more