Location and clean

Stayed in July 2025

The temperature in the room was a bit chilly and it also had a Musky smell in the the room. The hallways were extremely cold as well.

We thought the hotel itself was great. The room service was excellent. When we return to our room the room was thoroughly cleaned and the bed was made. Towels were replaced. We also liked we were in walking distance to the various restaurants and other stores. We also like the breakfast buffet which was really good.

Stayed in July 2025

Breakfast was a bit lackluster and they should be a bit more forth coming about final pricing/fees.

The staff was friendly and helpful and the facility was nice and modern.

Stayed in July 2025

Access to beach not easy.

Great location, available parking, and good breakfast.

Stayed in June 2025

They should consider having a shuttle to the airport.

Good location, clean & very comfortable. Good breakfast & the bakery next to it makes it perfect. Definitely recommend

Stayed in May 2025

They pitch a $45 “complimentary daily credit” to their store and bar/restaurant, but in reality it’s included in your final invoice whether you use it or not lol. Picking at straws here, but i wished our windows were a little cleaner. Although the facilities were clean and the room service staff were prompt and amazing with getting rooms tidied daily, THERE IS A MOLD SMELL on every floor where guests stay / where there are carpets. We didn’t know if it was coming from the vents and maybe the air vents aren’t cleaned or properly filtered???…but on the 1st/main floor there isn’t a smell—it actually smells quite nice and welcoming! *I* think it has something to do with the carpets installed on the 2nd+ floors because carpets tend to soak up moisture and smells. And I noticed stains on the carpets in the halls and our room. So somewhere the combination of the vents/HVAC and carpet causes a mildew/mold smell that gets a bit annoying for people with olfactory sensitivities and/or allergies—I definitely noticed a lot of people were sneezing and coughing when in the public areas. I won’t miss that! I would like to return to La isla del Encanto (PR), but idk if I can handle another stay at this hotel if that smell persists in the guest floors…

Close proximity to SJU airport. Close proximity to San Juan/major attractions and different beaches outside of Carolina; made it easy to get a rideshare, taxi, rental , etcetera to your destination….Many restaurants and local shops in the area. A lot of hotels with accessible shops and a casino across the street. A 24 hour pharmacy/supermercado within walking distance. Gave a great introduction to newcomers to the island (or Caribbean in general) because there’s a modern feel yet still a connection with nature—forestry and wildlife. Accessible and stylish bar and pool area. Nice amenities like a gym and mini grocery store. Enjoyed the complimentary breakfast every morning that offers choices of cold or hot fresh items. All public and private areas clean. Size of our room was great. View was amazing. Cleaning service in our room was great. Majority of staff were very friendly overall. Drinks were delicious, bar food was adequately enjoyable. Sitting out by the pool was great, especially when it would rain on and off!—it provided a refuge when we still wanted to be outside. We even fell asleep sunbathing at one point!

Stayed in May 2025

The towels at the pool took a long time to be replenished and the service staff at the bar could use improving, they forgot my drink order and any requests made took a long time to be handled.

Hotel in very good location. The room was large and clean. Breakfast buffet was decent. Marisol at the front desk had great customer service.

Stayed in April 2025

Male receptionist grumpy!

Brightness

Stayed in March 2025

Our room was freezing cold. I stopped at the front desk to see if they can raise the temperature since we were not able to control the thermostat from our room. They sent someone while we were out and came back to a hot room. They ended up sending someone else (Ricardo) to fix it . He got it to give out cool air. The temperature of the room was always at 66. Still way too cold. I was able to get blankets for when we went to sleep but while we weren't sleeping it was very uncomfortable.

Location was good. Close to a lot of restaurants and beach. The breakfast was good but there were always something that was not available. We stayed 3 nights and every morning there wasn't any clean forks or coffee available.

Stayed in March 2025

Destination fee add on... and poor service

Clean and good accommodations.

Stayed in March 2025

Staff was lacking somewhat. We had issues with checking in, and some of the amenities were not available like they should have been. The phone was not working I t he rooms and we let staff know the 1st day, they were never fixed. We had to constantly go to the desk to ask for items verses calling

The close proximity to great restaurants and the beach.

Stayed in March 2025

Sometimes they were short staffed which led to waiting times of like 15min to get the beach chairs. There was a light odor to mold in the corridors. Proximity to the airport might be inconvenient due to some noise - but overall good isolation - I am a light sleeper and did not have any problem sleeping. Breakfast could have healthier options (besides the guacamole and tomatoes) also bread was bad.

Location was convenient, 5 min walk to a very good beach (Isla Verde West), the hotel provided beach chairs and umbrellas for free you just need to ask at the reception. The room was great. Kitchen was equipped with all the basics you need. You can turn off the air conditioner for a better experience (otherwise it is always too cold and one can’t adjust the temperature). Pool area was very pleasant.

Stayed in March 2025

It is 15 minutes fr the city center - Old San Juan

Very clean Close to the airport A couple blocks from a beach Restaurants nearby Casino nearby

Stayed in February 2025

Long wait for checking in and out.. The mildew smell on the hallways and in the room.

Location

Stayed in January 2025

The smell

The pool

Stayed in January 2025

The hallway on our floor smelled like stale cigarette smoke and was very off putting. The room also had a musty moldy smell which we didn’t love. The breakfast was good but it going only until 9 and the strict rules around taking it up to the room was annoying while on vacation.

The pool was great and the room was very nice—very comfortable bed and nice bathroom especially.

Stayed in January 2025

- Initially, we were given a room on the 3rd floor that was not the one I reserved. The entire floor had a strong smell of dampness. • Breakfast was disappointing: long lines, food ran out, poor selection, and dirty tables. Food was served on plastic plates, which was not ideal. • Every time we went to the pool, we had to go to reception to ask for towels because they kept running out by the pool.

Once moved to the 8th floor, there was no smell, and the cleanliness was exceptional. • Everything smelled fresh—in the room, hallways, and reception. Truly top-notch cleanliness! • The pool was amazing and well-maintained. • Reception staff were very friendly and always ready to help.

Stayed in January 2025

Breakfast did not include cereal. Could not get away from music in lobby or at pool. Had to shut off room fan which made the room feel cold even at 70 degrees Fahrenheit.No way to shut off fan, had to use circuit breaker.Glad my son figured that out. At $400/night, I don’ expect to be freezing.

Room was spacious and clean.

Stayed in December 2024

Location and access to downtown

Stayed in October 2024

We had a reservation for one bedroom we had to wait for the room Longer The room was nice and clean BUT was very smelly like mold!!! We called the front desk and they send a person to spray -it didn’t help! We were up the whole night couldn’t sleep Please check your rooms before you let people smell this smell it is not healthy!

The hotel was nice, good location close to the airport

Stayed in December 2024

Better free wifi

Stayed in November 2024

Nothing everything was nice.

I liked the room. It was amazing and so comfortable for work.

Stayed in October 2024

Our room smelled like mold and the hallway

Pool area was nice

Stayed in October 2024

The floor and room smelt musty.

Breakfast was great, so too the location and very friendly staff.

Stayed in October 2024