Reviews of Hotel Nest
1112 Avenida Juan Ponce de León, 00925 San Juan, Puerto Rico
Loading
Guests also reviewed these properties:
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 28 April 2025 · Stayed in April 2025
Verified reviewReviewed: 13 January 2025 · Stayed in January 2025
Verified reviewFriendly helpful staff
Thank you for letting us know about your stay.
Reviewed: 31 December 2024 · Stayed in December 2024
Verified reviewAbraham, the front house person, was excellent — friendly and helpful.
Not clean, very small room, little attention to making the space look inviting.
Thank you for letting us know about your stay.
Reviewed: 28 October 2024 · Stayed in October 2024
Verified reviewReviewed: 10 October 2024 · Stayed in August 2024
Verified reviewReviewed: 18 September 2024 · Stayed in September 2024
Verified reviewReviewed: 19 June 2024 · Stayed in June 2024
Verified reviewReviewed: 10 June 2024 · Stayed in June 2024
Verified reviewConvenience parking and location. Walkable and centric. Rebuild historic was impressive.
Shared spaces were hot not enough ventilation
Thank you for letting us know your feedback.
Reviewed: 10 June 2024 · Stayed in June 2024
Verified reviewReviewed: 9 June 2024 · Stayed in June 2024
Verified reviewLocation very near the Hospital. Staff where attentive, friendly and courteous.
Thank you for letting us know your feedback.
Reviewed: 12 May 2024 · Stayed in May 2024
Verified reviewHow close it was to subway
The size of the room for the price. The AC wasn't the best
Thank you for staying with us and giving us your feedback. We will take your experience into consideration.
Reviewed: 16 January 2024 · Stayed in January 2024
Verified reviewReviewed: 18 December 2023 · Stayed in December 2023
Verified reviewVery simple structure but nice!
Everything was fine
Thank you for sharing your experience at our hotel. We hope to see you again soon.
Reviewed: 2 December 2023 · Stayed in December 2023
Verified reviewReviewed: 24 November 2023 · Stayed in November 2023
Verified reviewBreakfast was good although to choose from, everyone was friendly and very helpful my husband and I enjoyed our stay thank you 😊
Thank you for sharing your experience with us. We were more than happy to assist you in any way possible. Hope to see you again soon.
Reviewed: 6 September 2023 · Stayed in September 2023
Verified reviewReviewed: 18 August 2023 · Stayed in August 2023
Verified reviewThe staff were amazing! Friendly, kind and super helpful! Outside sitting spaces were nice.
The location is ghetto and unsafe. Literally, drug addicts walking by. The twin bed rooms are small and uncomfortable 😐 There was a homeless looking man allowed to rent a room there. That can be off-putting for guests. And lastly, the property has bed bugs. I took a photo of two before I left. I saw the mattresses were covered with encasememts to either hide the problem or prevent it from spreading. However, the encasement on my bed had a hole in it, and thus, the bed bugs were able to escape.
Reviewed: 3 August 2023 · Stayed in May 2023
Verified reviewReviewed: 3 August 2023 · Stayed in July 2023
Verified reviewReviewed: 27 July 2023 · Stayed in July 2023
Verified reviewamazing staff and great options for breakfast. The declaration and design of the hotel was also beautiful
Thank you for leaving a wonderful review. We would be more than happy to have you again as our guest.
Reviewed: 23 July 2023 · Stayed in July 2023
Verified reviewReviewed: 19 July 2023 · Stayed in July 2023
Verified reviewStaff was awesome
Small bed, small shower, and hot water weren't working the first day, but nothing I couldn't live without.
Thank you for staying with us! The room you reserved is one of our smaller and economic rooms. In a future occasion, you could choose a bigger and comfier one. We hope to see you again.
Reviewed: 15 July 2023 · Stayed in June 2023
Verified reviewThe accommodations were top notch. The rooms were well kept and clean, the decor from the entrance of the hotel to the rooms were well thought out and done and the value for money, I really couldn't ask for more. Thank you hotel nest for the hospitality we received. A+
The beds could be more comfortable, was ok though
Thank you for staying with us! We thank you for your feedback. We hope to see you again.
Reviewed: 9 July 2023 · Stayed in July 2023
Verified reviewNA
I had called ahead of time to state I was going to be arriving in the morning of co to please hold my room and when I arrived in the morning to finally get some sleep they were sold out had given away my room and fully charged me as no show
Dear guest. You reserved a room for two people and you arrived with 4 people. Check in starts at 3pm and ends at 11am the next day, like in any hotel. You arrived at 5:48 in the morning. You were told that you would be charged additionally for the two people who were not in the reservation and for the late check out that you requested. You said no and that you wanted to cancel. By not canceling 48 hours before, as indicated in our policies, one night's rate is charged. Regarding the claim that someone had taken your room, you simply reserved a single night and there was a guest arriving the same day to check in for that room.
Dear guest. You reserved a room for two people and you arrived with 4 people. Check in starts at 3pm and ends at 11am the next day, like in any hotel. You arrived at 5:48 in the morning. You were told that you would be charged additionally … Show more