Reviews of Four Points by Sheraton Caguas Real 3 stars
500 Alhambra en Granada Boulevard, 00726 Caguas, Puerto Rico
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Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewReviewed: 8 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 July 2025 · Stayed in July 2025
Verified reviewReviewed: 20 July 2025 · Stayed in June 2025
Verified reviewReviewed: 4 July 2025 · Stayed in July 2025
Verified reviewFlor de cana restaurant staff are very good with you and go above and beyond. Some staff of the hotel are great.
You go on vacation and expect to have a great time wherever you are going. This wasn't the case because parts of the hotel where closed due to renovations and the staff tells you this already when you have checked in not before you arrive to do the necesary changes and go to a nother hotel. Too expensive too just only use the room. We lost our vacation days in a hotel that we couldn't do anything. If the hotel is going to do renovations please to let people know beforehand.
Reviewed: 29 June 2025 · Stayed in June 2025
Verified reviewExcellent food
N/A
Reviewed: 16 June 2025 · Stayed in June 2025
Verified reviewReviewed: 2 June 2025 · Stayed in June 2025
Verified reviewReviewed: 28 May 2025 · Stayed in May 2025
Verified reviewWe wanted you to enjoy Guavate and this hotel was close by
It met all our needs
Reviewed: 25 May 2025 · Stayed in May 2025
Verified reviewReviewed: 17 May 2025 · Stayed in April 2025
Verified reviewReviewed: 19 April 2025 · Stayed in April 2025
Verified reviewReviewed: 12 April 2025 · Stayed in March 2025
Verified reviewReviewed: 9 April 2025 · Stayed in April 2025
Verified reviewI missed the entrance. When you cross bridge to the left, turn right in front of the sign. Had an issue with dinner. My shrimp were undercooked twice. Otherwise, the hotel is beautiful, with a comfy bed, great linens, and a good size room and bathroom. Also, it is a pretty large casino for Puerto Rico standards.
Thank you for sharing your feedback. We're glad to hear you enjoyed the comfort of your room, the quality of the linens, and the overall ambiance of the hotel and casino. We truly appreciate your kind words. We're sorry to hear about the inconvenience you experienced during dinner, and we apologize. We've shared your comments with our culinary team to make sure this doesn't happen again. Thank you again for your visit. We hope to have the opportunity to welcome you back for an even better stay next time.
Thank you for sharing your feedback. We're glad to hear you enjoyed the comfort of your room, the quality of the linens, and the overall ambiance of the hotel and casino. We truly appreciate your kind words. We're sorry to hear abou… Show more
Reviewed: 1 April 2025 · Stayed in March 2025
Verified reviewReviewed: 16 March 2025 · Stayed in March 2025
Verified reviewReviewed: 5 March 2025 · Stayed in February 2025
Verified reviewWas comfortable and staff was helpful and friendly
N/A
Thank you so much for your kind words! We’re thrilled that you had a comfortable stay and that our staff made a positive impression. We appreciate your recommendation and look forward to welcoming you back on your next visit!
Reviewed: 3 March 2025 · Stayed in March 2025
Verified reviewReviewed: 9 January 2025 · Stayed in January 2025
Verified reviewReviewed: 5 January 2025 · Stayed in October 2024
Verified reviewReviewed: 2 January 2025 · Stayed in January 2025
Verified reviewClose to my family
Access road is awful
Thank you for taking the time to share your experience. We’re glad to hear that our location provided you with the convenience of being close to your family. We also appreciate your feedback regarding the access road. We understand how important smooth access is for our guests, and we will share your comments with the appropriate teams to explore possible improvements. Your insights help us enhance our guest experience, and we truly value your input. We hope to welcome you back in the future!
Thank you for taking the time to share your experience. We’re glad to hear that our location provided you with the convenience of being close to your family. We also appreciate your feedback regarding the access road. We understand how impo… Show more
Reviewed: 30 December 2024 · Stayed in December 2024
Verified reviewReviewed: 30 December 2024 · Stayed in December 2024
Verified reviewIt is in a good location, right off the highway and there’s a Walgreens and gas station nearby. The parking is easy and plentiful. The casino is small but nice. The lobby was beautifully decorated for the holidays.
It’s a little tricky to get to if you’re coming off of the highway from the opposite way. The road leading to the hotel is very dark at night.
Reviewed: 28 December 2024 · Stayed in December 2024
Verified review