Price might be a bit high

Comfortable

Stayed in July 2025

Nothing

Breakfast location staff was mostly attentive

Stayed in August 2025

The beds were very small and uncomfortable, especially for a couple with children since they only have rooms with double beds. The sofa bed sunk in the middle. The breakfast was good but I felt there could have been more variety of fruits daily and breakfast cream instead of just one.

The location was great, not far from everything and near the express way. The lobby was nice and always vibrant. The pool was a great size. The service was also good.

Stayed in August 2025

Everything was ok.

The hotel was very nice and it had everything you needed including a casino on site or things like the beach within walking distance. The breakfast was great, there was an omelette station and also a set up with pancakes and sausage. For lunch there are two restaurants onsite or you can walk a block and there are other fast food eateries for a not so fancy meal. Lastly, the room was as described! Very clean and just enough space for a family of 3. Check out my Tik Tok for full video review: @k_renee08

Stayed in July 2025

It could be that they were a bit short-staffed in the outdoor cleaning area.

Very good location.

Stayed in July 2025

Everything is allright

Very clean

Stayed in July 2025

The check in process had a long line and only two people were checking in. Took about 35 mins to get check in. The front desk should also mention parking to us while you are checking in so we don’t have to go back in line for the parking pass.

The area of the hotel is close to the beach. I like how all the staff are very welcoming. The section they have for the hotel stayer on the beach is not too far. A lot of little shops near by the hotel. The breakfast was yummy!! I like the free drinks every evening with snacks. Over all one great experience

Stayed in August 2025

Room wasn’t ready until 5:00

Room size and location

Stayed in July 2025

The reception staff was excellent and the rest of the staff also

Stayed in July 2025

Best costumer service ever, all the employees very friendly.

Stayed in July 2025

Our two bed room was overbooked and were assigned another room with a king bed. The microwave was not connected and the outlets near it did not work properly. We were given discounts because of that.

I love Embassy Suites. It is my place to stay near San Juan; We have stayed there first with our young children and now as a senior couple. It has a beautiful big lobby, see through elevators, excellent restaurants. We enjoyed our abundant and varied free breakfast and free drinks at happy hour. The people that worked there were friendly and made our stay more enjoyable.

Stayed in July 2025

The live music at the casino was only to attract people to play because we could not seat to enjoy the music.

Great lobby, 2 free drinks and snacks at happy hour , free hot and abundant breakfast with many varieties of food, two excellent restaurants, live music at the casino, a bar and hot food near the pool, and coffee shop. The suite is big, comfortable, two rooms, two tvs. It has an excellent location near the beach and shops.

Stayed in July 2025

Everything

Location and Areas

Stayed in July 2025

There honestly wasn’t a single thing I didn’t like about our stay at Embassy Suites in San Juan, Puerto Rico. Everything was perfect — from the cleanliness of the entire property to the exceptional service from the staff. As returning guests, it felt even more special to see the same high standards still being upheld. We felt welcomed, comfortable, and truly taken care of throughout our stay. We’re already looking forward to our next visit!

5-Star Review – Consistently Exceptional Stay at Embassy Suites San Juan We recently returned to Embassy Suites in San Juan, Puerto Rico, and once again, our experience was nothing short of outstanding. Having stayed here years ago, we were excited to come back — and the hotel exceeded our expectations all over again. The entire property was immaculately clean and beautifully maintained. From the lobby to the pool area to our suite, everything was spotless and inviting. What truly sets this hotel apart is the staff. Every single person we interacted with was extremely polite, warm, and friendly. Their hospitality made us feel genuinely welcomed and cared for, and they went above and beyond to ensure our stay was comfortable and memorable. Embassy Suites has continued to provide the same top-tier service and experience that brought us back. We’re grateful for the consistency, and we’ll absolutely be returning again. Highly recommend to anyone visiting San Juan!

Stayed in July 2025

Super cool excellent

Stayed in July 2025

Wish the pool bar areas was open longer but that’s not a dislike

My family enjoys coming to this resort once a year . It’s nice to see the same staff , breakfast is always great, complimentary drinks each day , family environment despite having a casino , prime location

Stayed in June 2025

Pressure washing the facilities while we were at the pool.

Was well equipped. Bathroom was updated and spotless. Great food, amazing staff. We all had an amazing time. Already planning my next stay at Embassy Suites, San Juan.

Stayed in July 2025

Breakfast line quite slow. Food was average

Pretty property. Not too far from the beach. Restaurants in the hotel were excellent

Stayed in July 2025

My jean jacket was taken from my closet. It had been hanging up the entire time I was there as I didn't need it due to the hot weather. Upon checkout, only the dress I had hanging up was there. No Jean jacket. Asked housekeeping but they said they did not have it.

The breakfast buffet and made-to-order omelet station, the proximity to the beach, the happy hour from 5-7, the in-house casino, the bar/restaurant, a separate bedroom from the living area, comfortable bed.

Stayed in June 2025

Coffee and tea should be available 24/7. No benches in the front.

Everything was very good.

Stayed in July 2025

Rug of room was dingy

Happy hour. Pool. Very helpful staff

Stayed in June 2025

Excellent! I loved everything

Stayed in June 2025

Cleanliness, amenities, location, food, bar! Exceptional!

Stayed in March 2025

As a solo traveler, I always book a familiar company hotels. One time I forgot my room key, went to the reception and the employee ( which I haven’t seen before) immediately gave me a new card key with checking any ID. Didn’t like that, In my opinion after checking other hotels prices, first beach line on Condado Beach, The Embassy is a lil expensive for value for money to be honest.

Big Rooms. Decent Breakfast (egg, brew coffee, processed juices, bread). Nice, welcoming employees. A lot of families stay at this hotel. clean facilities. Pharmacy near by.

Stayed in June 2025