Great location

Stayed in August 2025

That i couldn't open one of the vintage window door "ventanales" all the way because the bed wouldn't allow it 😭💔. Still beautiful view and 👍❤️💕🥰 lovely

I ended up at this hotel- only because there was a problem with my original hotel. 🥺 Amo Todo del hotel y los empleados muy lindos❤️. Everything, love everything ❤️🥰. The staff is amazing, the clean modern rooms, the mini roof top pool with the amazing view, the old style room key and keychain (that you can purchase as a souvenir 💕) the free water/ coffee/ tea through out the day and the lovely vintage architecture of the building, and location location location= A+ ON ALL ❤️BELLO 👍

Stayed in August 2025

Open air area had some mosquitoes

Great location and the original architecture style was stunning. Room cleaned daily and staff super friendly and professional. Room a/c is amazing. Complimentary water, coffee bar, and afternoon wine and cheese on the veranda was so convenient after walking around Old San Juan seeing the sites.

Stayed in July 2025

Hotel has no parking and no validation for other parking garages. We had to park overnight at a cost of 38 dollars. You’d walk with your luggage uphill or downhill from parking garages to get to the hotel

This hotel is in the center of it all in front of the San Jose cathedral. The hotel is a great mix of old charm and modern amenities. We love the vintage floors and doors. The wine reception every night was nice.

Stayed in July 2025

The location in historic Viejo San Juan is really amazing. Common hotel space amazing. The park in front of the hotel and the 2nd oldest church in the Americas is wonderful. We especially loved our stay because the staff were absolutely first rate - helpful, warm, and just lovely.

Stayed in July 2025

Building is beautiful, room were comfortable but did not have basic amenities like hand towels (yes, only two bath towels), hair dryer and shower cap for example.

Excelent location and friendly staff

Stayed in July 2025

Nothing

Loved the vibe

Stayed in July 2025

Loved everything! Disliked nothing!

Extremely unique, historical, beautiful conversion to a hotel! The many unique spaces, courtyard, lounges, patios, terraces, and pool were super! The location and ability to walk everywhere and be in the center of everything and indulge in the culture was amazing! Beautiful rooms and very cordial staff as well!!

Stayed in June 2025

The property was comfortable and quiet, perfectly located in old town and surrounded by beautiful architecture

Stayed in May 2025

Location, historical relevance, friendly staff, unlimited bottled water, room refrigerator, quiet and cool room.

Stayed in July 2025

Everything was perfect.

Stayed in July 2025

Everything

When in San Juan. We always stay at El Convento. Mainly because it has that comfortable feel of being in the Caribbean, as we encompassed it. It just feels like Peurto Rico. We are from South Dakota originally. So this what and how we dreamed Puerto Rico would be. Thank You

Stayed in May 2025

Nothing!

Beautiful architecture & location

Stayed in May 2025

The restaurant service was rather slow.

Gorgeous historic old Convent converted into a hotel. Staff was amazing! Perfect, walkable location

Stayed in March 2025

A little ran down

Location is excellent!

Stayed in May 2025

room, bed , air conditioner- all of them great

Stayed in May 2025

I think the kitchen used MSG in my meal. I had such a headache an hour after I ate and that is usual when I take in MSG. Most restaurants don’t us that anymore🤮

Staff was so incredibly nice House cleaning front desk servers!

Stayed in May 2025

that I couldn't stay longer!

so beautiful,so historic, in the center of everything, reasonable price for all you get.

Stayed in May 2025

Our bathroom sink had a very slow drain

Stayed in May 2025

needs a little TLC

location, architecture, service, bikes

Stayed in April 2025

Beautiful, historic, perfect location for seeing Old San Juan.

Stayed in April 2025

Tiny knat like bugs flying around in the room. But that's expected in OSJ we're told

We attended a wedding at the hotel and it was convenient to stay there. The staff was welcoming and let us extend our checkout due to our flight being delayed.

Stayed in April 2025

Breakfast was the sole reason I didn't rate the hotel staff and facilities excellent. Our server brought my side of milk I had ordered for my oatmeal after I was done eating. She also brought us coffees we didn't order, and then fought with me to remove the extra coffee from the bill. Thankfully another server was nice about correcting it. This experience caused me to cancel my dinner reservation. It's too bad, because the food was very good, but I didn't want to chance a frustrating dinner experience due to service. We thought the hotel fee too high if you aren't going to use the beach outing, which we didn't in a 2 night visit. The sister hotel across the street rooftop deck had very little shade and ran out of Pina Coladas.

Location, hotel common hallways, coffee room, wine & cheese gathering were all lovely. Our Room was quiet, cool and comfortable. Front hall and desk staff were helpful and very nice.

Stayed in April 2025

Housekeeping was inconsistent. Bar manager was not helpful, he wasn’t rude, but he wasn’t helpful. George, maybe Jorge, the bellman was so helpful, so friendly. He truly epitomized great service.

Stayed in April 2025