Reviews of DoubleTree by Hilton San Juan 4 stars
105 Ave De Diego, San Juan, Santurce, 00911 San Juan, Puerto Rico
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Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in July 2025
Verified reviewroom was clean staff was friendly
¡Saludos! Thank you for your kind feedback! We're so glad to hear you enjoyed the clean room and found our staff to be friendly. It was a pleasure having you stay with us, and we hope to welcome you back again soon!
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewConvinient
The housekeeping ladies were very loud, talking constantly on the phone on loudspeaker any hour of the day.
¡Saludos! Thank you for sharing your observations. We value guest feedback as it helps us improve the overall experience. We hope to welcome you again soon.
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewThe location
Saludos! Thank you for your great feedback! We're glad you enjoyed the location and hope to welcome you again soon.
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewReviewed: 27 July 2025 · Stayed in July 2025
Verified reviewReviewed: 26 July 2025 · Stayed in June 2025
Verified reviewReviewed: 22 July 2025 · Stayed in July 2025
Verified reviewReviewed: 21 July 2025 · Stayed in June 2025
Verified reviewReviewed: 20 July 2025 · Stayed in May 2025
Verified reviewReviewed: 20 July 2025 · Stayed in July 2025
Verified reviewLocation
A little cold in the room without the a/c on. There was a bad odor from the bathing
Reviewed: 18 July 2025 · Stayed in July 2025
Verified reviewReviewed: 12 July 2025 · Stayed in July 2025
Verified reviewReviewed: 8 July 2025 · Stayed in July 2025
Verified reviewReviewed: 27 June 2025 · Stayed in June 2025
Verified reviewExcelente
Excelente
Reviewed: 14 June 2025 · Stayed in June 2025
Verified reviewReviewed: 27 May 2025 · Stayed in May 2025
Verified reviewReviewed: 19 May 2025 · Stayed in May 2025
Verified reviewReviewed: 4 May 2025 · Stayed in March 2025
Verified reviewReviewed: 3 May 2025 · Stayed in May 2025
Verified reviewThe room was esthetically pleasing. I love the modern bath! The staff is courteous and accommodating.
I have no complaints.
¡Saludos, Andreas! Thank you so much for your kind review! We are delighted to hear that your stay with us exceeded your expectations. It's great to hear that our rooms and modern bathroom were the highlight of your stay. We hope to welcome you to our property again soon!
¡Saludos, Andreas! Thank you so much for your kind review! We are delighted to hear that your stay with us exceeded your expectations. It's great to hear that our rooms and modern bathroom were the highlight of your stay. We hope to wel… Show more
Reviewed: 1 May 2025 · Stayed in April 2025
Verified reviewIt is centric to everything. 24 hours pool and gym.
The parking situation how far from the hotel is.
¡Saludos, Josue! Thank you for your review! It's great to hear that you found our centric and convenient location the highlight of your stay. Also, thank you for your comments about the parking situation. Your feedback is valuable, and we will certainly take notes on this matter. Hope to see you soon again!
¡Saludos, Josue! Thank you for your review! It's great to hear that you found our centric and convenient location the highlight of your stay. Also, thank you for your comments about the parking situation. Your feedback is valuable, and … Show more
Reviewed: 24 April 2025 · Stayed in April 2025
Verified reviewThe property was very clean and well maintained.
Reviewed: 23 April 2025 · Stayed in April 2025
Verified reviewGood location, nice staff, easy valet, nice lobby and little bar. We slept well there were no sounds in our room, or by the pool at night. Beds were comfortable and they cleaned our room every day by about 3pm. Easy walk to the beach and always a chair or umbrella for you. Everyone on the staff I encountered was super nice! $10 Uber to airport or Old San Juan.
We used the valet for one day for our rental car and they charged us the $30 valet fee for each day of our stay. Just be sure to review your bill at the end of your stay! I was also charged for a visit to the little chocolate shop in the lobby - like $7. But it wasn’t mine. They kindly removed the charges at my request. I just wanted to share in this part of my review so people are reminded to check their bill. I honestly think it’s a super busy hotel and it was an accident.
Reviewed: 20 April 2025 · Stayed in April 2025
Verified reviewRoom, bed, pool, gym, location.
The breakfast was overpriced and not good. There were flies in the fruit.