Reviews of The Wave Hotel Condado 3 stars

Thank you for taking the time to share your feedback. We are glad to know that our staff made a positive impression during your stay. At the same time, we sincerely apologize that the cleanliness and comfort of your room did not meet expectations. This is not the experience we strive to provide, and your comments will be shared with our housekeeping and maintenance teams to ensure immediate improvements. We truly value your input, as it helps us address these issues and enhance our guest experience. We hope to have the opportunity to welcome you again and provide you with a much better stay.

Thank you for taking the time to share your feedback. We are glad to know that our staff made a positive impression during your stay. At the same time, we sincerely apologize that the cleanliness and comfort of your room did not meet expect… Show more

Thank you for sharing your feedback. We’re pleased to hear that our staff made you feel welcome and provided friendly service. We also appreciate your comments regarding parking and renovations — your suggestions are valuable, and we will keep them in mind as we continue working to improve our guest experience. We hope to have the chance to welcome you again in the future.

Thank you for sharing your feedback. We’re pleased to hear that our staff made you feel welcome and provided friendly service. We also appreciate your comments regarding parking and renovations — your suggestions are valuable, and we will k… Show more

Hello, Thank you for your feedback! We’re glad you found the place clean and comfortable. We appreciate your comment about parking and understand it can be an important factor for our guests. We hope to welcome you back soon for another great stay. Kind regards, The Wave Hotel Team

Hello, Thank you for your feedback! We’re glad you found the place clean and comfortable. We appreciate your comment about parking and understand it can be an important factor for our guests. We hope to welcome you back soon for another gr… Show more

Thank you for taking the time to share your feedback. We are sorry to hear that many aspects of your stay did not meet your expectations, particularly regarding cleanliness, facilities, and comfort. Please know that your comments about the condition of the towels, sheets, and overall hotel amenities have been shared with our management team for immediate attention and improvement. We strive to provide a pleasant and comfortable experience for all our guests, and your feedback is invaluable in helping us identify areas that need enhancement. We appreciate your positive note on value for money and hope you might give us another opportunity to provide a better stay in the future.

Thank you for taking the time to share your feedback. We are sorry to hear that many aspects of your stay did not meet your expectations, particularly regarding cleanliness, facilities, and comfort. Please know that your comments about the… Show more

Thank you for sharing your experience with us! We’re delighted to hear you loved our great location near the beautiful beaches and enjoyed your room and the rooftop views. We appreciate your feedback about the elevator wait times and will take it into consideration as we strive to improve our guest experience. We hope to welcome you back soon for another wonderful stay!

Thank you for sharing your experience with us! We’re delighted to hear you loved our great location near the beautiful beaches and enjoyed your room and the rooftop views. We appreciate your feedback about the elevator wait times and will … Show more

Hi LaShonda, Thank you so much for taking the time to share your feedback! We're thrilled to hear that you enjoyed our location and found our team friendly and helpful — that truly means a lot to us. 💙 We also appreciate your comments on areas where we can improve. Guest feedback like yours helps us continue enhancing the experience for everyone. We hope to welcome you back soon for an even better stay! Warm regards, — The Wave Hotel Condado Team 🌊

Hi LaShonda, Thank you so much for taking the time to share your feedback! We're thrilled to hear that you enjoyed our location and found our team friendly and helpful — that truly means a lot to us. 💙 We also appreciate your comments… Show more

Hi Priscilla, It truly means a lot to us that you’ve chosen The Wave for the third time — thank you for your continued trust! 💙 We’re happy to hear that you enjoyed our location, pricing, and especially the service from our team. We’ll be sure to share your kind words with them! Looking forward to welcoming you back for your fourth visit soon. Warm regards, — The Wave Hotel Condado Team 🌊

Hi Priscilla, It truly means a lot to us that you’ve chosen The Wave for the third time — thank you for your continued trust! 💙 We’re happy to hear that you enjoyed our location, pricing, and especially the service from our team. We’ll be… Show more

Hi Francesca, Thank you for sharing your feedback. While we’re glad to hear the location was convenient for you, we’re truly sorry to learn that the room and facilities did not meet your expectations. We take all guest comments seriously, and we’re currently in the process of updating several areas of the hotel. Your observations about noise and the accuracy of room images have been noted and will be addressed with our team. We hope you’ll consider giving us another opportunity in the future to provide the experience we’re truly capable of offering. Warm regards, — The Wave Hotel Condado Team 🌊

Hi Francesca, Thank you for sharing your feedback. While we’re glad to hear the location was convenient for you, we’re truly sorry to learn that the room and facilities did not meet your expectations. We take all guest comments seriously,… Show more

Hi Steven, Thank you for taking the time to share your feedback. We’re glad to hear you appreciated our cleanliness, comfort, and central location — that’s exactly what we strive for! We also appreciate your honesty regarding areas that need updating. Your comments about visible wear and tear have been noted, and we’re actively working on improvements to ensure a better guest experience. We hope to welcome you back in the future to see the progress firsthand! Best regards, — The Wave Hotel Condado Team 🌊

Hi Steven, Thank you for taking the time to share your feedback. We’re glad to hear you appreciated our cleanliness, comfort, and central location — that’s exactly what we strive for! We also appreciate your honesty regarding areas that … Show more

Hi Cara, Thank you so much for your kind review! We’re thrilled to hear you enjoyed our location, cleanliness, and especially the service from our team—it truly means a lot to us. We appreciate your feedback about the rooftop bar as well. It's something we're actively working on, and we hope to have it open for future visits! We’d love to welcome you back anytime you're in the area. Thanks again for choosing us!

Hi Cara, Thank you so much for your kind review! We’re thrilled to hear you enjoyed our location, cleanliness, and especially the service from our team—it truly means a lot to us. We appreciate your feedback about the rooftop bar as well.… Show more

Thank you so much for your kind words! We're happy to hear you enjoyed your stay, especially the location, rooftop, and our cleaning service. We appreciate your feedback about the room amenities — we’re always working to improve and will definitely take your comments into account. It was a pleasure having you, and we hope to welcome you again soon!

Thank you so much for your kind words! We're happy to hear you enjoyed your stay, especially the location, rooftop, and our cleaning service. We appreciate your feedback about the room amenities — we’re always working to improve and wil… Show more