76 Condado Ave, Condado, 00907 San Juan, Puerto Rico
#86 of 94 hotels in San Juan
Guests' ChoiceBased on 374 hotel reviews
7.3Cleanliness
7.5
Comfort
7.5
Location
8.9
Facilities
7.2
Staff
8.8
Value for money
7.7
Free WiFi
6.3
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 2 August 2025
Elyjack
Puerto RicoNo parking
Cleanes, commodities.
Stayed in May 2025
Reviewed: 30 June 2025
Lucrece
United StatesOne elevator and it took a while to get it to my floor.
I loved the location and how near it was to the beautiful beaches….the staff was also very pleasant and my room was nice….And the rooftop was very nice and had beautiful views.
Stayed in June 2025
Reviewed: 11 June 2025
Lashonda
United StatesGreat location and friendly staff.also a great value
Stayed in June 2025
Reviewed: 2 June 2025
Priscilla
United StatesN/a
Hotel staff are friendly and super helpful. The hotel is in great location.
Stayed in June 2025
Reviewed: 31 May 2025
Steven
United StatesProperty can use update. Cracks and broken was all over.
No frills, low budget that’s clean and good location.
Stayed in May 2025
Reviewed: 15 May 2025
April
United StatesI didn't like that the room was very tiny not like the picture barely had room and the Housekeeper maid the bed like a 5-year-old when she cleaned the room. Room was not up to par need painting and maintained job
Only thing I like was the area was convenient
Stayed in May 2025
Reviewed: 7 May 2025
Patricia
United States Minor Outlying IslandsThe bar on top was not open
The location was excellent. It’s an easy trip from the airport, 5 minute walk to Condado beach and a quick uber ride to Old San Juan.
Stayed in May 2025
Reviewed: 4 May 2025
Marion
United StatesThe room was a little dirty and the bathroom very small but it was just fine for me and the price !
I liked the location and the rooftop was cute.
Stayed in April 2025
Reviewed: 1 May 2025
Felicia
United StatesNo parking No breakfast advertised sky top roof and there was nothing but hit tub No DJ no drinks no Food No people
Price
Stayed in April 2025
Reviewed: 30 April 2025
Katherine
United StatesVery run down, carpets in our hallway were pretty gross
Great location, nice staff, great roof deck
Stayed in March 2025
Reviewed: 27 April 2025
Paula
United StatesSomewhat noisy guests and bed was pretty uncomfortable
Amazing location close to the beach, restaurants, bars, etc.
Stayed in April 2025
Reviewed: 14 April 2025
Vic
United StatesThe hotel has a great location and very budget friendly especially for a solo traveler who wants a privacy and hostel is ot an option. However, the hotel needed some minor makeover because it has a lot of potential. The rooftop area has a great view with a jacuzzi and the staff was nice and helpful. With slight problem I would still stay here again when it comes to price and location.
Stayed in April 2025
Reviewed: 12 April 2025
Daniel
United KingdomCould do with a bit of a refresh. Bed was noisy but comfortable, decor was a bit dated. Roof terrace again was good but felt old and not used - could be amazing but still good value
Great location, lovely friendly staff and aircon was great
Stayed in April 2025
Reviewed: 23 March 2025
Geri
United StatesBathroom was dirty in corners
It was just on
Stayed in March 2025
Reviewed: 13 March 2025
Dorothy
United StatesThe aircon was hard to adjust. We were a bit too cold.
Walkable distance to Condado beach and Santurce Art street. Near bus stops to Old San Juan and Isla Verde. Many restaurants around there. Nice rooftop sitting area with a jacuzzi. Super helpful staff.
Stayed in March 2025
Reviewed: 12 March 2025
Ashley
Dominican RepublicOnly complaint I have is that someone tried to open my door in the middle of the night. Very scary as a female traveling alone
Everything was ok. Staff was the highlight of my stay
Stayed in February 2025
Reviewed: 3 March 2025
Charles
United StatesHotel no longer has breakfast on roof that was reason that first booked it. Only ice machine on roof in space that was previously used for breakfast service.
Good location for access to airport and cruise ships. Near Condado with restaurants and bars.
Stayed in February 2025
Reviewed: 26 February 2025
Valentine
Saint Kitts and NevisThe absence of an onsite restaurant. Moreover, I think the rooftop bar should be re-opened as it would provide a casual hang out area for persons who may wish to relax late afternoon into the evening. I do not always feel like going outside to have a drink or a snack.
Its convenient location and the clean well maintained rooms. The staff were also very pleasant and quite responsive to the couple minor concerns I expressed.
Stayed in February 2025
Reviewed: 24 February 2025
Alourdes
United StatesThis message is for the owner of the hotel. Stop being cheap. The desk was painted white. Everything was so sticky on it. Fix the elevator buttons, pressure wash the carpets in the hallway that thing was so black I was scared to walk on it. The ice maker on the Rooftop....no first clean the Rooftop Bar, please. Those mattresses are from the 90s they feel like I'm sleeping on wood. DO BETTER
The people are wonderful. The hospitality of Puerto Rico is unmatched. I would give them 1000 stars if I could. They are so welcoming. Kudos.
Stayed in February 2025
Reviewed: 18 February 2025
Alexger78
GermanyThe temperature in common areas is insanely cold. The whole hotel needs a renovation. The desk in the room was sticky.
Location near the beach and at a walking distance from restaurants and supermarket. There´s a free bus which drives you to old San Juan and Isla Verde. Uber is also a good and not expensive option. The room was pretty basic but with hot water, safety box and TV, and most of all it looked clean. Nice and helpful staff. We didn´t use the jakuzi.
Stayed in February 2025
Reviewed: 15 February 2025
Justin
AustraliaFor me comfy beds are important, so suggest these be upgraded, shower fittings could also be upgraded. But were functional.
Well located, good price. Staff very friendly.
Stayed in February 2025
Reviewed: 5 February 2025
Rodney
United StatesIf someone was working the bar on the roof and if the hot tub actually worked
There was no breakfast
Stayed in February 2025
Reviewed: 30 January 2025
Vazquez
United StatesBroken shower handle
Location is good.
Stayed in January 2025
Reviewed: 29 January 2025
Nelly
United StatesIt’s stayed that breakfast should be included when it wasn’t. Jacuzzi on the roof top was not cleaned. I would have love to get in at night time.
Rooms were cleaned. Quiet location. Everything is close by. Beach was a 5 min walk we really enjoyed.
Stayed in January 2025
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content