No hooks in rooms, no where to dry towels and swimsuits!!

Stayed in August 2025

Excellent overall experience. Hotel does not really have a beach, but able to use its sister hotel right next store only a short walk.

Stayed in August 2025

The room was a little more dated than the pictures posted online.

Great location! Condado Vanderbilt was a great home base for our trip. Also, I can’t say enough about how awesome the staff were.

Stayed in August 2025

Overpriced

The hotel was very pretty and clean. The staff were nice and very helpful

Stayed in July 2025

I booked this trip and hotel for my bachelorette party. I think where things fell short is the guest services. My girlfriend was emailing and in communication with guest relations to help set up a small surprise in the room for my bachelorette which was not done even though it was coordinated in advance. Also, when we checked in there was a delay with our room and we were promised a special room on the 12th floor. Unfortunately when we check in an hour later that was not the case. So it was quite disappointing where the execution was not delivered and false promises was made. Overall still a beautiful hotel and in a prime location.

This is a beautiful hotel in an amazing location where you can just walk down the road for restaurants and activities. The facilitates are very nice with a beautiful infinity pool and beach chairs that take advantage of the ocean views. Very clean as well.

Stayed in June 2025

Limited beach access.

Convenient location, great pools, and a lot of food options available.

Stayed in June 2025

The hotel was amazing only surpassed by the friendliness and professionalism of the staff.

Stayed in May 2025

There was nothing I didn’t like about the property.

The hotels location was perfect, the staff was exceptional! I wish I stayed longer. I will return soon!

Stayed in May 2025

Great location and facilities/pool/beach options

Stayed in May 2025

Booking.com

Fantastic

Stayed in April 2025

Poor sound proofing, lack of privacy features like doorknob signs or lights rattling in frequent interruptions by cleaning staff.

Aesthetically beautiful, service-oriented staff, great restaurants and amenities, comfortable room.

Stayed in April 2025

Bathroom space/doors in my room (353) make it non functional.

Functional, beautiful

Stayed in April 2025

The musty smell in the 9th floor in East Tower.

The friendliest staff!

Stayed in April 2025

There is no beach at this hotel on the water, seriously! The hotel only has the CBS channel in one of their restaurants. My son and I were trying to watch the Final Four and were unable to watch it anywhere in the hotel. The one restaurant wiith CBS had a private party and kicked us out when we were trying to watch the game. The front desk told me to go somewhere off property if I wanted to watch the game. The cost for coktails here was absolutey insane. A margarita was $24 and all of their coctails were very weak with little alcohol. The food here was just slightly above average

The rooms and staff were nice

Stayed in April 2025

Gorgeous place with a beautiful view and a fabulous ambience. Excellent staff all went above and beyond.

Stayed in April 2025

Incredible staff .. all of them .. from the lounge like Adriana, the front desk like Ana B, Gabriel, Michael, Alejandro, Veronica, and the spa .. Christian magicking my lunch in a way no one else could .. so many .. you’ll feel at home and then some. Watching the pelicans catch fish masterfully and gracefully as the sun sets ..

Stayed in April 2025

There was nothing that I didn’t like

Everything

Stayed in February 2025

I can’t think of anything- unless it was the drifting cigar smoke.

This oceanfront property has great views, cooling winds, lots of sunshine, delicious restaurant food (the coconut French toast was the best French toast ever!!!) and is in the perfect location for what I needed. The concierge was very helpful in recommending and arranging tours. The staff at the pools and the restaurant were very kind, attentive and helpful. The wristband keys are wonderful!

Stayed in February 2025

Restaurants were just okay

Great location, service and rooms

Stayed in February 2025

The restaurants were underwhelming. It was hit or miss as far as the food is concerned. Service was exceptional!

Beautiful decor!! Very artsy and inviting!! Old hotel that has not lost its charm

Stayed in February 2025

The lack of character and cold/sterile/generic vibe of the rooms in the newer towers. A totally different hotel experience than the glamorous/luxurious and more unique vibe the historic building gives guests. Also, the food at the tequila and tacos restaurant was very bland. Room service food was good, but not the taco restaurant

Great location. Nice short walk to beach and short walk out the door to shops and restaurants. Nice large hot tub with water feature. I really disliked the two rooms we had for the second half of our stay. They were sterile and generic and had no character even though they were ocean view rooms. We stayed in the main historic tower the first half of our stay. They were so much more old world glamour feeling.

Stayed in January 2025

Never found available chaise lounges at pools. Pools are small. Food at tacos and tequila on site is not good, only rooms in the main historic building feel luxurious, the newer towers are generic and sterile

The location was good, the beds were comfortable, the beach attendant was friendly and efficient

Stayed in January 2025

Our room (located in the central building) had several issues (electric lock battery died and one window would not shut). All issues were effectively and swiftly resolved by the staff. Agree with posts that certain renovations are needed.

Excellent facilities (two pools, big gym) and location (on the oceanfront - sunrise is stunning). Food was pricey but good quality! Greatest asset is the hotel staff. They are so friendly and welcoming. Always ready to assist.

Stayed in December 2024

We booked two de luxe suites with sea views for six nights. We had the booking.com confirmation in hand. When we arrived, the hotel's reservation system only had one de luxe suite with sea view available, the other one was not available. They gave us another de luxe suite but at a much higher price. They think booking.com made a mistake. As soon as I got to the room, I called Booking.com. They promised to investigate the matter. In the meantime, the hotel kindly gave us another de luxe suite with a sea view. When we left we paid the higher price for the second suite. Booking.com has not done anything to date, so we don't know if we were justified in paying more. In my opinion, this should have been clarified within 24 hours.

The hotel has a wonderful private beach. The staff are very nice and the rooms are very clean. There are excellent restaurants in the building. I can only say good things about them.

Stayed in December 2024