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  5. Reviews of At Wind Chimes Boutique Hotel

Reviews of At Wind Chimes Boutique Hotel 3 stars

McLeary,1750 , Santurce, 00911 San Juan, Puerto Rico

#62 of 94 hotels in San Juan

Guests' Choice

Review score

Based on 355 hotel reviews

7.5

Score breakdown

  • Cleanliness

    7.8

  • Comfort

    8.0

  • Location

    8.9

  • Facilities

    7.6

  • Staff

    8.4

  • Value for money

    7.8

  • Free WiFi

    6.3

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Showing 1 – 25

  • Reviewed: 13 August 2025

    7.0
    Birthday vacation
    • Leisure trip
    • Couple
    • King Deluxe
    • Stayed 4 nights
    • Submitted via mobile

    The only reason why I wouldn’t return is because of Juan M. and Ivelisse M. that work the front desk. JUST RUDE AND UNHELPFUL! When we checked, and Ricardo said he would allow me and my husband to check out one hour later because we are checking out on my birthday so the morning of our check out we went to the beach and when we came in side Ivelisse sprinted behind the office door as if she was Nervous around us one didn’t even speak & Juan just through the return key basket on the counter. I fixed a cup of complementary coffee and inquired about our late check-in. Juan said No, I have 16 rooms that need to be cleaned before 4 o’clock. Remind you it was 9 AM even if all 16 guest left at the same time there’s no way the employees will be able to clean the rooms at one time and to be told Yes you can stay for one hour extra because our flight was leaving a little later and then on the day of not honor that PLYS their demeanor was rude and cold unhelpful, and then when we were leaving and other guest, they sat behind the closed door, allowing guests to struggle going in and out of the front door with luggage down to the gate to wait for Ubers those two were so coldhearted that it just made the stay undesirable to return.

    Let me just say, the location was very assessable but hidden off the busy path. There’s specific employees that makes this place great. Ricardo at the front desk was awesome and helpful. To the guys that keep the grounds & pool super clean thanks for chatting with me and my husband in the early mornings. It’s Close to the beach and small grocery stores, short walk to awesome coffee shops. Met some nice hotel guest while there also. Felt safe on the grounds and didn’t hear any noise.

    Stayed in August 2025

  • Reviewed: 27 June 2025

    8.0
    Very good
    • Couple
    • Queen Standard
    • Stayed 7 nights
    • Submitted via mobile

    parking

    I loved the property, the bad thing is the parking. they have no parking lot nor anywhere u can park. if ur going local catch a uber leave rental parked up. everything is close by the beach up the street

    Stayed in June 2025

  • Reviewed: 7 May 2025

    8.0
    Was close to beach and restaurants!
    • Leisure trip
    • Couple
    • Full Economy
    • Stayed 5 nights
    • Submitted via mobile

    Initially we were put in a VERY tiny room but were given a new one upon request. WIFI DID NOT WORK

    Stayed in May 2025

  • Reviewed: 5 May 2025

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Best Available Room
    • Stayed 1 night

    Not bad

    Stayed in May 2025

  • Reviewed: 10 April 2025

    8.0
    Nice stay in a walkable area.
    • Leisure trip
    • Couple
    • King Standard
    • Stayed 2 nights
    • Submitted via mobile

    We had a difficult time with the wifi and TV during our stay. While it didn’t disrupt our good time, it would have been nice to watch TV at the end of the day.

    This is a great location, close to the beach and plenty of restaurants. The hotel and its sister hotel both have cute little pools. The room was comfortable.

    Stayed in April 2025

  • Reviewed: 4 April 2025

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Queen Standard
    • Stayed 3 nights
    • Submitted via mobile

    Location...clean... accomodating

    Stayed in April 2025

  • Reviewed: 3 April 2025

    9.0
    Superb
    • Business trip
    • Couple
    • Full Economy
    • Stayed 3 nights

    The Wi-Fi connection had issues throughout the stay.

    "The location is perfect—everything you need is right at your doorstep, from the beach to restaurants, bars, and stores. The hotel has a charming, private, and antique feel. The pool is lovely and relaxing, and the staff is both friendly and helpful!"

    Stayed in March 2025

  • Reviewed: 15 March 2025

    7.0
    Pleasant for short break
    • Leisure trip
    • Group
    • King Standard
    • Stayed 4 nights
    • Submitted via mobile

    We were there for 4 nights and no one emptied trash or changed towels (only 3 towels provided ). Very poor water pressure in shower so couldn’t wash hair. We were in a room next to the lobby so it was very loud early in the morning.

    Nice stylish boutique hotel with unique character. Clean pool and huge hot tub available at sisters hotel. Comfortable bed. Only one block away from a nice beach but need caution if swimming there.

    Stayed in March 2025

  • Reviewed: 8 March 2025

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Queen Standard
    • Stayed 4 nights
    • Submitted via mobile

    The room wifi was almost inexistent. The bed mattress was vey lumpy and outdated. Bit noisy, could hear guests who return late talk and chat in the hallway. Very old and run down furniture. There was no small fridge in room or in common area to keep our drinks. There was a broken small fridge left in the room which had probably stopped working years ago. Bathrooms are very very tiny.

    It is very conveniently located close to the beach and also close to a whole lot of eateries. The hotel is clean, staff was very friendly and helpful and provided us fresh beach towels and bath towels daily.

    Stayed in March 2025

  • Reviewed: 25 February 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • Double Double Deluxe
    • Stayed 1 night

    No private parking - finding parking on street tricky. No grab bar in shower - risky. No handrail on first set of stairs into the property - also risky.

    Check-in staff very helpful and carried luggage upstairs for us, also suggested possible street parking places. Beach/pool towels available. Small pool, but pleasant. Very close to beach.

    Stayed in February 2025

  • Reviewed: 18 February 2025

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • King Deluxe
    • Stayed 4 nights
    • Submitted via mobile

    Some guests were loud.

    Location, Location, Location!!!

    Stayed in February 2025

  • Reviewed: 10 February 2025

    8.0
    Great spot for a quiet low key stay. Great staff and nice pool.
    • Leisure trip
    • Couple
    • Queen Standard
    • Stayed 3 nights
    • Submitted via mobile

    No wifi for cable but we used our phones to stream and were just fine.

    It was close to the beach and many restaurants. The Pool was great. The front desk staff were super helpful. No extra charges for anything. Great restaurant Niche at Sister hotel feet away was amazing.

    Stayed in February 2025

  • Reviewed: 27 January 2025

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Accessible King Deluxe Room
    • Stayed 3 nights
    • Submitted via mobile

    The room they put me in had a toilet that made so much noise, it scared me at times. I didn’t notice it the first night , but the second and the third night I definitely noticed.

    I liked the quiet , peaceful atmosphere of the property

    Stayed in January 2025

  • Reviewed: 25 January 2025

    9.0
    Nicest little inn in tourist area
    • Business trip
    • Solo traveller
    • Full Economy
    • Stayed 2 nights
    • Submitted via mobile

    The room is not very spacious but has everything that is needed, except the WiFi signal is very low, to the point that sometimes one has to stay in the inner yard to get it. Possibly not the most accessible place for people with disabilities, as it has many steps and stairs.

    The nicest little inn in a very tourist area, with the beach just across the street and many bars and restaurants nearby. There is an inner yard with flowers and a small pool. The owner is super friendly and helpful, had such a great stay!

    Stayed in January 2025

  • Reviewed: 24 January 2025

    8.0
    We had a very relaxing and nice stay.
    • Leisure trip
    • Couple
    • Queen Standard
    • Stayed 7 nights

    A refrigerator would of been nice, (I did hear from other guests that some rooms do have refrigerators) there was definitely room for it and a safe box would be nice.

    The Wind Chimes Hotel is a great location, 2-minute walk to the beach and definitely walkable to many restaurants, cafes and bars. Pool area is small only 4 chairs (there was a bigger terrace area with more chairs) however we were able to use their sister property Acacia hotel pool also which was bigger and heated, this was located on your short walk to the beach. We had hot water and good pressure. It is a cool older boutique hotel. I would stay again.

    Stayed in January 2025

  • Reviewed: 4 January 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • Queen Standard
    • Stayed 5 nights

    The rooms photos are better at least to room that we have stayed, which was quiet small and the windows don't isolate the sound so you can listen everything going on the street. The door isolation is poor, therefore cleaning the other rooms at 8am with vacuum cleaner is probably not a good idea or to talk loud in the reception and our room is on the first floor and we can still hear it.

    The location is central, near beach, restaurants and shops, so it is a good place to be based. The pool is quite pleasant, however the mosquitos like the pool as well, so advisable to take repellent. The possibility to stay after the check-out specially when you a late night flight was good and staff are friendly... almost all!

    Stayed in November 2024

  • Reviewed: 29 December 2024

    9.0
    Charming property one block from the beach and easy ride to old town.
    • Leisure trip
    • Family with young children
    • Queen Standard
    • Stayed 2 nights

    Bar wasn't open like before when we were there.

    The pool was great!

    Stayed in December 2024

  • Reviewed: 22 December 2024

    9.0
    Excellent, will stay again
    • Leisure trip
    • Family with young children
    • Double Double Deluxe
    • Stayed 1 night
    • Submitted via mobile

    More lighting available in rooms would be helpful for family games or other things requiring more lighting.

    The authentic look and large outdoor space. Rooms were large and had a local charm. Staff were very nice. Ambiance lighting of room was nice for romantic settings.

    Stayed in December 2024

  • Reviewed: 25 November 2024

    8.0
    This is a beautiful property very near a variety of restaurants… local bars, and the beach is right down the block. I wo
    • Leisure trip
    • Couple
    • Queen Standard
    • Stayed 5 nights
    • Submitted via mobile

    The pillows smell like “Bo-Ba” sheets just smelled!

    Location is near everything you can possibly need . pool on the property was a plus !Beach is literally few mins away.

    Stayed in August 2024

  • Reviewed: 12 November 2024

    8.0
    Quaint and cozy little gem, RIGHT NEAR THE BEACH!
    • Leisure trip
    • Couple
    • King Deluxe
    • Stayed 2 nights
    • Submitted via mobile

    Could use updating

    Beautiful property, pool was cute!

    Stayed in November 2024

  • Reviewed: 29 October 2024

    9.0
    Very nice and comfortable for the pricey
    • Leisure trip
    • Couple
    • Full Economy
    • Stayed 1 night
    • Submitted via mobile

    Mirror obstructed by tv

    Cleanliness

    Stayed in October 2024

  • Reviewed: 2 October 2024

    9.0
    Loved the wind chime great location great staff . Everything was wonderful location was beautiful as well food / sto
    • Couple
    • Best Available Room
    • Stayed 3 nights
    • Submitted via mobile

    Everything was great .

    Loved everything about the property.

    Stayed in September 2024

  • Reviewed: 26 September 2024

    7.0
    Nice budget spot in a great location!
    • Leisure trip
    • Couple
    • Queen Standard
    • Stayed 1 night
    • Submitted via mobile

    The beds were not the most comfy. We did get an upgrade to a king though, which was awesome! A small concern we had was safety. The doors did not have any additional locking mechanism - just the handle style lock. Simply installing a bolt or chain would have helped us to sleep a little easier at night. As some other reviews stated, the rooms were a little dated. And through no fault of the hotel, we did lose power and the generator was right outside of our window, making for a very loud 6am wake-up call. Again, not the hotels fault but felt like it was worth a mention. Lastly, the water pressure for cold water only, oddly, was very poor.

    The location was great, close to a lot of shops and restaurants and right on the best part of the beach! The pool was small but very cute, and we met a lot of very cool people during our stay. None of these things made for a bad stay and overall, the charm of the hotel, friendliness and accommodating nature of the staff made for a lovely visit. We would book again!

    Stayed in September 2024

  • Reviewed: 25 September 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Double Double Standard
    • Stayed 1 night
    • Submitted via mobile

    it was nice clean very quiet the stuff was very nice and the pool was awesome

    Stayed in September 2024

Showing 1 – 25

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