Reviews of Medical Wellness & SPA Werona 3 stars

Localisation, design, staff, breakfast, spa zone

Very nice wellness hotel, nice indoor and outdoor wellness, massage and other procedures are available. Good breakfast and dinner. Free parking

Without any english information for food at the dinner and breakfast (also because of alergies). Not prepared outdoor sauna at time (it is from 4PM do 10PM, but at 4PM it was cold). Wellness during weekend - evening can be very busy. It will be great to have some basic information in english or by symbols - for example "do not enter" or "sauna is without swimwear". Some problems with hotel cards for the doors.

Food, clean room, staff, pool and playroom

Bathroom was a bit smelly. Lack of toiletries.

+ spacious room with full equipment; + swimming pool and other extra activities; + excellent and delicious breakfast - including many different type of dishes: panna cotta, pancakes, cakes etc.;

- incident with room cleaning service; - not enough separation between restaurant area and bowling/bilard area (we reserved bilard table and kids from restaurants with parents disturbs our game/ one woman blocked our table attached to bilard due to lack of free tables);

Only breakfast and masage , cosmetology treatment

A very small room , very small beds , staff unpolite

Spa

The breakfast buffet was large and featured various options. Even though some options were already emptied before our arrival at the hotel's restaurant we could still find something for ourselves. The room was spacious, and so was the bathroom. SPA area wasn't crowded so we could enjoy Sauna and Pool by ourselves.

It takes some time for the hot water to "arrive" in the shower which feels like a waste to the natural resources. The shower has some black mold stains which ain't great either. Our room was on the ground/first floor with a view of the back road and building. The view was neither pretty nor we felt private. Contrary to many comments here, the biggest disappointment was the massage treatment. This was a gift I had prearranged for my wife but the therapist presented an unsafe behavior which I would like to warn you all about. He switched the treatment from the one we agreed upon to a different one without elaborating on the implications. The new treatment was brutal, and when the therapist was asked to be more gentle he said "it must hurt" and continued. He left marks on the body which are very visible even after 2 weeks. Finally, despite previous agreement, he asked for a direct payment from my wife and even increased the price from what was agreed. The hotel reception didn't want to take the payment by card despite previous agreement they will. While this hotel could offer a great stay - the facility, location, and neighborhood are great - this time it was a miss for us and we left disappointed and physically hurt.

Nice whirlpool and breakfast

No air conditioning in the room.

Comfortable hotel located close to nature. We enjoyed the staff's hospitality, the breakfasts were really good, and I'd like to highlight the SPA zone. We were not able to enjoy the open-air one due to the time constraints, but the in-house sauna, jacuzzi and swimming pool were all great.

The only improvement I can think of is the parking lot organization. The hotel seemed to be fully booked on our weekend, and it was difficult to find a parking spot. The hotel administration put up a sign asking for people to park cars closer to each other but it didn't help. It feels like good old markings on asphalt could help.

Quiet and relaxing. Spa facilities can take you all-day. Rooms have enough space. The meals are delicious. It is very close to the Czech border.

Nothing.

Location , spa , snooker tables, ten pin bowling

Rooms could be a little bit more modern

Cool lovely little Kurort, even though a little abandoned, but it gives a nice nostalgic touch to the city. The hotel is modern and nice. Staff okay, though they don’t speak perfectly english. Food, mostly polish traditional food, was very good. Cool entertainment with bowling and billiard. The spa is a little “dark” and with times crowded. I would recommend couples to go there after 18:00 when the children are in the restaurant 😉 small but cool swimming pool. 2 saunas and 1 hammam are nice. But remember: polish people wear “swimsuits”. Rooms are small but very nice. Lovely deco throughout the hotel. Good parking.

Our massages were in general ok. Even though we booked a couple massage, it was “seperate” and there were big differences in quality, so that was a little sad. Mohammed was definitely the best. The “welcome service” could be improved, but that’s a critic on high level.

The accommodation matched the description on Booking, we were accommodated in a new part. The staff was smiley and helpful in solving our dietary requirements.

We prefer beds wider than 70 cm.

Very good breakfast, swiming pool with jacuzy

Decent background sound of piano when window was open, probably coming from hotel reproductor in public area.

Great food and very nice staff. Good SPA facilities.