Reviews of Room Hostel Piotrkowska

Dear Ms. Anastazja, Thank you for sharing your feedback about your stay at our hostel and for highlighting the issues you encountered. We care deeply about the comfort of all our guests, which is why we carefully analyze every piece of feedback and use it to improve. Communication with Staff: We sincerely regret that you felt discomfort in this regard. In line with our standards, we always strive to initiate contact with guests to ensure they feel supported. During your stay, and even just before your departure, I personally asked you if everything was satisfactory. Unfortunately, we received no indication of any issues from you; on the contrary, you confirmed that everything was fine. Locker Locks: The information about the need to bring your own padlocks was provided to you in February, at the time of your booking. This is a common practice in hostels worldwide, implemented to ensure guest security (preventing third-party access to lockers). We regret that you interpreted this situation to our disadvantage. Room Temperature and Draft: Had you informed us that the room temperature was too low, we would have immediately responded by turning on the heating. The window causing the draft would also have been closed. Unfortunately, without a report, we are unable to provide assistance. Damaged Shower Cabin: We apologize for the inconvenience caused by the faulty shower cabin. We will investigate the cause of the issue and resolve it as soon as possible. Thank you for bringing this to our attention. Insects in the Kitchen: We take cleanliness very seriously. However, we received no reports from you or other guests regarding this matter during your stay. It deeply saddens me that your stay was not as comfortable as we had hoped. During check-in, we always encourage guests to share any concerns. There is also a phone number displayed at reception for immediate assistance. It is unfortunate that you did not use this option, depriving both yourself and us of the chance to improve your comfort during your stay. Sincerely, Music Hostel Team

Dear Ms. Anastazja, Thank you for sharing your feedback about your stay at our hostel and for highlighting the issues you encountered. We care deeply about the comfort of all our guests, which is why we carefully analyze every piece of fee… Show more