Reviews of Crystal Mountain Hotel Wisła 5 stars
ul. Bukowa, 43-460 Wisła, Poland
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Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewLocation, facilities (like pools, spa and kids playgrounds)
Poor quality of food, complex and long waiting system of elevators.
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewTasty breakfast, perfect facilities for kids, attentive and professional waiters (especially Eliza)
Overcrowded pool, elevators, lobby, and reception on the long weekend (15th of August). Cleaning of the room hasn't happened throughout the 3-day stay, and towels were changed after calling reception for 2 times.
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewGood afternoon, the breakfasts were missing some cereals for the child (rice, buckwheat, pasta)
We were placed in room 606 and were always woken up by loud cleaning in the neighboring rooms at 6 am, and the corridor also smelled very strongly - of powders - maybe there was a laundry room nearby. And we were traveling with a child. Also, for some reason, they didn't replace our towels with clean (room cleaning) and dry ones, they just folded our old ones - they were wet + the children's bathrobe was the size of an adult child, and our child is 6 years old.It was very cold in the hotel restaurant, as well as in the children's room. Almost our entire company got sick after this weekend.
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 July 2025 · Stayed in June 2025
Verified reviewHotel / beds comfy, staff were very helpful and the location very nice. Pool area looked good for kids, sauna's were nice & overall a top quality place in a poor country.
Too expensive for what it is, the food in the restaurant was ok... Parking was very busy, but found a space eventually. The bedding was a bit small for the bed - weirdly !
Dear Stuart, thank you for your review. We're pleased you appreciated the comfort of the rooms, the service, and the wellness area. We appreciate your valuable comments they have been forwarded to the appropriate departments for consideration of possible improvements. Best regards, Karolina Olesiak] Guest Relation Specialist
Dear Stuart, thank you for your review. We're pleased you appreciated the comfort of the rooms, the service, and the wellness area. We appreciate your valuable comments they have been forwarded to the appropriate departments for consid… Show more
Reviewed: 23 July 2025 · Stayed in July 2025
Verified reviewReviewed: 23 July 2025 · Stayed in May 2025
Verified reviewReviewed: 7 July 2025 · Stayed in June 2025
Verified reviewGood breakfast & Spa.
Service was slow in bar restaurant , had to wait an hour on one night.
Dear Mr. James, Thank you very much for sharing your feedback and for your top rating! We are pleased that our breakfast and spa met your expectations and contributed to your positive experience at our hotel. We apologize for the delays in service. We are committed to providing the highest quality service possible, so we will investigate the issue you reported. We look forward to welcoming you back and hope your next stay will be just as enjoyable. Karolina Kowalczyk Guest Relations Specialist
Dear Mr. James, Thank you very much for sharing your feedback and for your top rating! We are pleased that our breakfast and spa met your expectations and contributed to your positive experience at our hotel. We apologize for the delays in … Show more
Reviewed: 4 July 2025 · Stayed in July 2025
Verified reviewReviewed: 28 June 2025 · Stayed in June 2025
Verified reviewFriendly, clean and very polite staff 👌. Amazing facilities, pools, saunas and restaurants. 2nd time visiting Crystal and definitely wil be back again.
Reviewed: 24 June 2025 · Stayed in June 2025
Verified reviewEverything. From staff to installations and kindness from reception which gave us the opportunity of a later check out. Breakfast was amazing. Definitely would come back
Toilet paper could have a better quality
Dear Mrs. Daniela, Thank you very much for sharing your opinion and for giving us the highest rating! We are glad that our staff, facilities and the friendliness of the reception contributed to a successful stay. We are happy to read that our breakfast made a positive impression on you. We are happy to invite you to visit us again. We hope that your next stay will be just as satisfying! Karolina Kowalczyk Guest Relations Specialist
Dear Mrs. Daniela, Thank you very much for sharing your opinion and for giving us the highest rating! We are glad that our staff, facilities and the friendliness of the reception contributed to a successful stay. We are happy to read that o… Show more
Reviewed: 24 June 2025 · Stayed in June 2025
Verified reviewReviewed: 22 June 2025 · Stayed in June 2025
Verified reviewReviewed: 12 June 2025 · Stayed in June 2025
Verified reviewReviewed: 8 June 2025 · Stayed in June 2025
Verified reviewThe lobby bar and restaurant: - good but you need to discover dimmer switches! It was way way too bright and killed off all atmosphere. - Food was fantastic. - Piano/ singer was good but way too loud. - food took an hour every thine to come
The lighting in the restaurants and bars
Reviewed: 30 May 2025 · Stayed in May 2025
Verified reviewPerfect hotel breakfast so rich pools staff all amazing
Dear Mrs. Karolina, Thank you very much for sharing your opinion and for the highest rating! We are glad that your stay at our hotel met your expectations, and that you especially liked the breakfasts. We always try to provide our guests with the best experiences. We invite you to visit our hotel again - we will be happy to make sure that your next stay is just as special. Karolina Kowalczyk Guest Relations Specialist
Dear Mrs. Karolina, Thank you very much for sharing your opinion and for the highest rating! We are glad that your stay at our hotel met your expectations, and that you especially liked the breakfasts. We always try to provide our guests wi… Show more
Reviewed: 25 May 2025 · Stayed in April 2025
Verified reviewReviewed: 13 April 2025 · Stayed in April 2025
Verified reviewAbsolutely loved our stay! The views were breathtaking, the facilities brand new and spotless, and the modern decor gave everything a luxurious touch. The food was delicious and the staff went above and beyond to make us feel welcome. A perfect 5-star experience from start to finish!
Dear Mrs. Mariana, Thank you very much for such an exceptional opinion and the highest rating! We are extremely pleased that your stay in our hotel provided you with so many unforgettable experiences. We are glad that you were delighted with the beautiful views, modern decor, high standard of amenities and delicious cuisine. We are especially proud of the fact that our team, with their care and commitment, made you feel so welcome. We look forward to another opportunity to host you again and provide even more wonderful moments. Karolina Kowalczyk, Guest Relations Specialist
Dear Mrs. Mariana, Thank you very much for such an exceptional opinion and the highest rating! We are extremely pleased that your stay in our hotel provided you with so many unforgettable experiences. We are glad that you were delighted wit… Show more
Reviewed: 26 March 2025 · Stayed in January 2025
Verified reviewReviewed: 10 March 2025 · Stayed in March 2025
Verified reviewReviewed: 3 March 2025 · Stayed in February 2025
Verified reviewReviewed: 20 February 2025 · Stayed in February 2025
Verified reviewReviewed: 10 February 2025 · Stayed in January 2025
Verified reviewReviewed: 16 January 2025 · Stayed in December 2024
Verified reviewReviewed: 6 January 2025 · Stayed in December 2024
Verified review