Reviews of Sintra Hotel

Modern room with comfortable amenities - air-conditioning, wifi, fridge

Unfortunately, the hot water is luke warm - the one downside of this hotel

Value for money. Staff was super active, efficient and helpful. Great Location.

I feel very comfortable and safe here the amenities and luxury are outclass. As a woman with one child I want to stay in a place where we can feel safe and respected and Sintra is perfect for solo woman travellers the staff is cooperative and helpful. Will book my next trip again soon with Sintra. The cafe Soir has very good taste and yes the complimentary breakfast buffet is awesome!!

I felt room carpet is a bit dirty may be the guest who stay use to walk on carpet with shoes. So Carpet is not for walk with naked feets inside room. Except room carpet everything is clean.

Everything

Nothing

Breakfast , hospitality.

bery nice staff and rooms

Cleanliness & location

Breakfast was not good, particularly the range of items at this price of stay. Missing some integral items like yogurt, honey etc

Air conditioning was bad and the fact that the room had no fan.

Location and service

Staff were friendly and the staff in receptions well helpful with advice on a variety of topics.

On the first day of our arrival, even the electric kettle wasn't working and had to be replaced. The bedside lamp was not working and had to be repaired. The house-keeping staff consistently failed to provide sufficient sugar for tea/coffee for 2 people and often additional sugar had to be requested. We had a bathroom & shower where there were persistent problems. The sink leaked badly and the shower drain flooded. On the last day in that room the whole bathroom and shower area was flooded. Despite asking that the problem be fixed, the attempts were not successive although the hotel claimed the problem was sorted out. This went on for the majority of stay. On the last 2 days of our stay we were obliged to change rooms. Even when we were moved to a new room, the state of the wall socket was concerning since it was not fitted into the wall properly and potentially dangerous. There were frequent short electrical outages. The breakfast choices were limited. Food was often cold. Our room was subject to a great deal of traffic noise. At the end of stay at the hotel, there were problems in paying by card and this was down to the technology used by the hotel. The payment finally was made when we returned home, by bank transfer and that was only possible when we were furnished with the current sorting codes. We had been given incorrect information and we had to phone the hotel to obtained the correct information for a bank transfer to be made. Note, the bank transfer incurred a cost of several pound sterling.

Average passable

Bed is too small and mattress is very soft , shortage of bath towels a general standard of Pakistani hotels