Ambience is good, Staff is professional and nice. Especially the manager the reception and a bellboy who works there he is a good person and helpful as well.

Stayed in August 2025

breakfast buffet was same each day, should be served hot, no live omlette station, plus hair in chicken which was informed to manager on duty.

location is good , room which was initially given but small but they changed to a decent size room

Stayed in August 2025

Everything good

Everything so Good

Stayed in May 2025

Everything good

The restaurant of the hotel

Stayed in May 2025

Nice clean hotel in the Saddar Market. Shopping mall opposite to the hotel. everything available on walking distance

Stayed in April 2025

The bathroom drain kept flooding and we had to put towels down to absorb the excess water and the bed covers had stains even the new ones changed by staff, but staff were accommodating to changes

Overall we enjoyed our stay at excelsior. The staff were kind and helpful throughout the hotel. Mr Shoaib and his team at reception were polite and welcoming. Hotel is very clean, food is also tasty and made to high standards. We felt safe here during our stay and the GM made us feel at ease with his welcoming spirit, highly recommend this place for a stay.

Stayed in May 2025

Toilet has stains, but i am ok.

Warm and helpful staffs

Stayed in May 2025

Rooms are good but bathroom have very small not comfortable

In fridge have good facalites

Stayed in April 2025

Everything was excellent

Stayed in April 2025

Oven was not available in room

Good

Stayed in April 2025

The hotel was nice and looked newish. But the surrounding area is very old and not very convenient for sightseeing.

Good hotel, new and clean and location wise was in the middle of the city. The staff were super helpful in getting taxis and help with suggestions to places to eat. Will definitely stay here again if I come to Karachi.

Stayed in April 2025

there was nothing really to dislike

breakfast was decent.

Stayed in February 2025

The size of the room is too small and the rates are high, Also please facilitate the fruit basket and complimentary supplies

The staff was very nice and they guided well,

Stayed in March 2025

The toilet had a very low pressure of water, which was quite annoying.

The location was good, in Saddar area. The front desk was helpful and prompt in action. Room was a bit smaller in size, but well facilitated. Bed was comfortable. Linens were clean. No views of the room though. Breakfast was good, though there wasn’t many options. Overall, its a good hotel with proper amenities.

Stayed in December 2024

Receptionist very bad and rude behaviour

Clean and near to every place

Stayed in December 2024

nothing in particular, breakfast could have been a little better perhaps more variety, but ok.

Qumar was excellent and very helpful, thumbs up for him, I'm sure others are also, but my interaction with him was very good

Stayed in January 2025

Everything was great and exceptionally good, specially the staff !

Stayed in February 2025

Rooms on roads side are too much noisy.

Its was good option if you like shopping area.

Stayed in February 2025

Food, you did not care about non Pakistani persons...there were onle egg and rest of food Pakistani food....smoking from other rooms ...the smoke was in my room asif I am smoke.

Location

Stayed in January 2025

Price

All

Stayed in December 2024

more variety

very little selection of breakfast

Stayed in January 2025

The room could have been cleaner.

Breakfast was exceptional. Service was good.

Stayed in January 2025

The room I was provided was a studio with a single bed, albeit dusty in certain areas, the water kettle was rusty even after boiling it with a round with water and expecting to use it after however I skipped it because the rust on the spout of the kettle was too much. The hose for the toilet was not working and the shower's drain was clogged so the whole toilet would be filled with shower water after I'm done with my shower. The staff informed me that they would change my room since Booking.com provided me a larger room however this did not happen. And lastly, the key card detector at my room door needed to be fixed 2 times during my stay as it unexpectedly didnt detect the card at all. The fix only took approx 10mins, so a short wait was fine but sometimes some guests won't have 10mins to wait.

The staff and GROs at the hotel are exceptional at providing a 5-star experience and caring for every detail of my stay. And everyone spoke really good english and assisted in every way possible during my stay. The room cleanup was not bad, however dust and hair left on the floor could be cleaned up better by the room cleaning team. I guess in short the hotel needs some upgrades to it's room and toilet facilities to provide a well rounded experience exceeding expectations.

Stayed in January 2025

no hairdryer in washroom no iron in room

1-Breakfast menu needs improvement 2-room service breakfast should also be available

Stayed in December 2024