Comfortable place with amazing views

Stayed in August 2025

There must be lift for upper floors & restaurant in hotel

Stayed in July 2025

breakfast needs to be improved on the basis of quality of food that they providing to their valuable customers.

The overall experience was good. Staff was really cooperative and humble. Location was also good not much far from Mall Road Murree.

Stayed in June 2025

Buland Heights: - no tourism information available at the desk , no flyers - I asked for information/advice on hiking in Nathiagali and out of several staff immediately on arriving, no one could give me any solid information or even refer me. - Suggest to include information on hikes, treks, trails, chairlifts, how to get there, best time to go, etc - The person who checked me in had no sense of responsibility or professionalism to guide me about what I was asking . He couldn't even refer me. I asked about a car to go and come back and he did find me a hotel car but no follow up. - I found a car on my own - The room I was shown was dirty and falling apart so I saw two more before deciding on one , there were stains on walls - The doors are falling apart and don't lock normally , it's not solid wood , MDF which is falling apart. Doors need to lock properly! - stink coming out drains - provide air refreshner - Breakfast can be vastly improved (it's limited to Maida paratha omelette and greasy channay and aloo sabzi) . Tea is not very good. - Suggested to include coffee, juice, fruits, sliced bread , cereal, better tea, porridge, etc. - Breakfast room is dark and dingy , not appealing , tables don't have flower vases or table mats or laid out properly, no sense of design, no staff available during breakfast, have to find them - Room service is from the neighbouring restaurants, no in house options, tea available is bad - Ironically only Nice Cream is making real Desi tea - The person at the Front Desk should be mature, confident and professional, not vague or mumbling - The utility room was wide open and very very badly kept and dirty - Please keep the Hotel the same affordable rate but slight improvements in changing doors so they lock properly, better breakfast, improve breakfast room , regular cleaning of rooms , train staff , Front Desk Manager to be more trained, Front Desk shouldn't be empty, provide tourism information

Buland Heights: - excellent location, close to restaurants and Kashmir Point - Subway, Dunkin' Donuts, Nice Ice Cream, a bakery and another restaurant Al Baik - Kashmir Point is walking distance and other points Governor House etc close, too - stunning view - good value for money - the Manager was not there the first day but was available the next day to address concerns , very considerate and kind (sliced bread and clean room) - Because the Manager attended to me, staff was told to be alert on responding to my requests - pretty clean hotel - spacious room

Stayed in June 2025

Nothing specific. We loved our stay

Very nice view and breakfast. Brilliant and friendly staff who were always available and helpful.

Stayed in April 2025

Excellent stay, love this place mashaAllah.

Stayed in April 2025

Bed sheets and blanket was not good as threads stick with cloth and my black trouser became white. we asked it to change but the new bed sheet and blanket had the same issue.

Breakfast was simple but fine overall and location is amazing and from top floor you can have beautiful view. it was a good experience to stay there specially they have very good space for kids.

Stayed in October 2024

It’s not that I didn’t like, but, the property had some small things like the bedding looked old and worn (it was clean) the food was served directly on a basket (should have had a tissue or something inside the basket etc) - minor things. However, for the price and location it wouldn’t be fair to compare standards to a 5* hotel.

The manager was very welcoming and the staff were always on hand to help.

Stayed in October 2024

the food options were not upto the mark

the play area was great , staff was friendly and cooperative ,kids love this place

Stayed in September 2024

All of the staff was very helping and gentle except this one person who was probably manager or something, who didn’t let kids in play area, strictly forcing to let them play after 11am… had requested him to let 3 y/o in play land as we had to checkout by 11am but damn he was arrogant.

Breakfast was nice, serving staff was also very kind.

Stayed in August 2024

Room size was small

Location

Stayed in July 2024

Need to improvement for Breakfast.

Nice views with Balcony and perfect location

Stayed in August 2024

Breakfast buffet is same everyday. Staff is good but little less engaging. Playland shouldn't be charged extra.

The location is exceptional, hotel is great with all required amenities, breakfast is a plus indeed. Clean sheets, balcony view, private playland within vicinity. Definitely will have preference for next visit

Stayed in August 2024

Washroom was not v clean

Stay was good

Stayed in August 2024

Room service was disappointing. I had to call the reception repeatedly to get any service. When booking for multiple days, they do not automatically make up the room, and it required multiple calls just to get the tea supplies refilled. Additionally, although it was not required, the booking mentioned that the room was air-conditioned, but in reality, there wasn't even a fan.

The location of the hotel is excellent, with convenient and ample parking available. They also serve breakfast, which is a nice touch. Additionally, the playland inside the hotel is great for kids, although it does have an extra charge of 1000 for each child.

Stayed in July 2024

The quality of water is very bad and breakfast can be better with more items omlet and prathas taste was not good and that stand fan sounds horrible 😕

The view is very nice staff is also co operative we like the room

Stayed in July 2024

Few places to eat out.

All the Staff was very cooperative... And their Break fast buffet was very nice also.

Stayed in July 2024

breakfast

location

Stayed in July 2024

No restaurant facility. Staff is a bit slow. If u require anything u have to go to market

Location is good near to mall. Sufficient parking space. Good rooms. Play area for kids is a plus. Outdoor seating is pleasure

Stayed in July 2024

Air Conditioning should be in rooms

Location

Stayed in May 2024

Hygiene staff behaviour and location

Stayed in May 2024

Playland for kids was excellent, views were amazing from junior suite rooms with terrace .... staff was excellent

Stayed in May 2024

atmosphare

location was fabulas

Stayed in April 2024

They have removed their air conditioning so if its cold they will give an electric heater a guy from the hotel did say it was paid but i wasn't charged so make sure about that.

Great views from the Balcony rooms. Rooms are clean. Staff is very cooperative. Close to Mall road without the hassle of traffic. Had some issues with the room regarding locking of door but was quickly accommodated to another room.

Stayed in April 2024