Reviews of Quest Serviced Residences This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services offered. It is based on a self-evaluation by the property. Use this rating to help choose your stay!

The value for what I paid and the service

Immediately greeted by a boy dressed like a girl I found that gross and offensive, why does sex have to be a part of your first impressions of your establishment! Totally uncalled for I expect that from a cheap place in a bad neighborhood!

The staff and the location

Our tv didn’t work, they had to replace it and there was little cockroaches in the utensil drawer There also was confusion about our stay, I booked a two bedroom but then they thought I canceled so they gave us two 1 bedroom apartment.

Good location. Friendly staff. Value for money.

Outdated a bit. Food selections in buffet could be improved.

Close to everything.

Bathroom slightly needs new tiles.

Great location. Walking distance to the Mall and restaurants. Breakfast was fantastic. We enjoy our stay!

Check in time. It should be flexible. 3 pm is a bit late.

Location

I travel a lot and this is by far the worst hotel I’ve stayed at. For the price, I didn’t expect luxury but the bare minimum level of cleanliness at least. We booked the 2BR apartments. It was shocking to see moldy doors, dirty floors and shower head. The iron was broken and leaking. There were cockroaches too. Somehow they thought it was acceptable to provide appliances (i.e iron and kettle) that can’t be used right away. We had to call housekeeping and request for adapter. When I called they were surprised and said, “ Oh you need one?”. Duh!!! These adapters should be readily available in the first place. We immediately complained but just received apologies and “thanked us” for bringing these issues to their attention. But it’s obvious that these issues has been unresolved for a long time. I was hoping the free breakfast was the redeeming factor. Selection was good. But the positive experience was cut short when they gave us SHEER scarves to cover up as if it’s the Sistine Chapel. Apparently we didn’t meet the “dress code” for breakfast. Seriously? In this heat?! With the mold and cockroaches?! The audacity! The hotel needs to DEEP CLEAN their apartments immediately. Their staff was really polite though but seriously Quest, get your priorities straight! CLEAN YOUR ROOMS!

Comfortable

Tired and old.

Great

Warm water took time to come during showers.

There’s cockroaches inside the toilet and kitchen cabinets, bedsheets were not clean and smelly. I came and stayed at the accommodation with my 10 month old baby and he had bites not sure from where.

We stayed a lot of hotels in Cebu city . But we LOVE quest hotel ! It’s just perfect for us . The staff’s, the foods are just amazing !!

No be honest. There’s none !

Very nice place to stay with family. The room has big area and comfortable. I rommend this unit. The Quest staff very helpful.

The staff were extremely friendly and helpful.

The apartment was full of pests, with cockroaches and bed bugs (in both apartments, even after we got moved in to another room). Issues with electrical, short circuits when use card to activate lights in the room. The on-suite wash basin was leaks. Pity, there was washing machine but no dryer.

The breakfast was great! The spread exceeded our expectations.

The 2-bedroom apartment was spacious, neat, and tidy, located just opposite (a 5-minute walk) to the Ayala Mall in the city. However, we noticed cockroaches in the common washroom despite the area being clean. Additionally, the WiFi in the room did not connect to our devices. We checked in at 4:35 PM, and the issue was only resolved by 9:30 PM. Though we stayed only for the night and the technician arrived promptly, it took a long time to fix the problem.

The staff are wonderful! Very reliable.

Cockroaches. Maybe it helps to spray Baygon or put something to lessen the cockroaches

Excellent and very tasty breakfast. Plenty of choices to choose from, each one as appetizing as the other. The family room was very clean upon arrival. We had to move two beds together coz we had small kids, and the underside of the beds were very dusty. Nobody would expect it to be just as clean as the rest of the place but perhaps dusting once in a while would help.

The taste of service water during breakfast wasn't good at all. We didn't ask why that was, we just didn't have any more. We were 3 adults in the group.

The lobby

Cockroaches Room service worker