The toilet looked clean, but it was not really clean, and some cockroaches could be found in the shower. The shower didn't really have hot water. The floor in the room looked clean, but it was still dirty, and I could see that on my feet and socks. Wifi connectivity was super unstable. I could connect for a moment, and later, it disconnected for no reason. Also the speed is really low.

Working AC, comfortable beds, and great people working in the hotel.

Stayed in August 2025

water stop working

Water stop, sink, toilet cant plush when water stop, Daughter under the shower have shampoo On then water suddenly stop lucky we have mineral water for her to rinse off the eyes. Read one of the note on the table can only see hot water will stop in some hours but did not see all water will stop. Staff & food were ok.

Stayed in May 2025

Dirty and stuff were un friendly even the cleaners only happy to tale your tip!!

Centre city

Stayed in March 2025

It was damp and gloomy and just showing age. Plus the dirty location.

The entrance has no other option but stairs, walking disability unfriendly. The elevators closing immediately before you can enter. Had a scare when our toddler jump inti the gap and almost got caught. And the room was too warm, the air conditioning was barely there but we are too tired from the trip its already 1am, no energy to complain. We made do by not using the comforters. We left in the morning and finally felt the ambiance or lack thereof. This hotel needs major refurbishing to make it brighter, equal to its image in its advertising. They have a lot of people on duty may e invest in new pai t and glass cleaners and brighter light. The the outside environment is… disappointing. As our kid said passing by it, “this place smell bad”.

Stayed in April 2025

You take 2 elevators going to your room. Facilities needs and update. Parking lot smells like urine.

Rooms were big and spacious and clean

Stayed in April 2025

The outdoor pool was not open We had no hot water for 2 days

Stayed in March 2025

No hot water shower, the bathroom is flooded with water, no slippers, bathroom no towels need to request, bidet not working

Breakfast is fine. The location is good.

Stayed in March 2025

Old and dirty

Location

Stayed in March 2025

When we stayed, there was one functioning lift from the lobby to the 19th floor. You had to come out and transfer to another lift to get to our rooms. Initially our room had issues with the toilet and we were transferred to another room.

Located centrally in Cebu City and near Robinsons Mall. Staff were accommodating. Breakfast selection was alright

Stayed in March 2025

No hot water, not value for.moeny.

Central

Stayed in February 2025

No avail areas to relax, lots of cockroaches in the room and no water.

Location

Stayed in February 2025

The amenities

All are staff are okey !but the facility is disappointed already the other is need to renovate

Stayed in February 2025

I didn't feel comfortable no air conditioning on that time no electricity ( brown out)

Staff are good

Stayed in January 2025

No water supply at midnight time

Clean and spacious room

Stayed in January 2025

The actual room was ok. However, the bathroom needs updating ( the whole hotel needs updating) the bathroom floors were dirty and no hot water. Looking at other reviews it looks like there has been no hot water since October 2024. I wouldn’t boot this hotel

The staff we’re lovely

Stayed in February 2025

The hotel is old and needs renovation.

Good location,Near the city

Stayed in February 2025

It’s not clean, specially the bathroom.

The location

Stayed in December 2024

No bottle water no towels you have to request it. no fresh milk for the cereal, surroundings are so dusty.

Overlooking fuente osmenia circle.

Stayed in January 2025

There was a cockroach in our room. Outside swimming pool wasn’t working. there was a safe, but it didn't work. There was no hot water

Stayed in January 2025

Cockroaches Infested

Stayed because attending function nearby

Stayed in January 2025

No hot water has always now no WiFi omg

Stayed in December 2024

Building work around the hotel it looks untidy. Inside facilities like the viewing tower is not accessible. No hot water and cable tv not working. Towels could do with replacing as they are no longer white and very worn out. Saw some roaches on the restaurant floor.

Great location right in the centre of the city.

Stayed in December 2024

Towels were discoloured no longer white & thin. No hot water, windows were dusty due to ongoing work around the building & no cable tv.

Great location and views from 31st floors facing the city and sea port were amazing.

Stayed in December 2024

Very run down we had no hot water tv didn’t work lift was strange to take 2 to get to room

Area was good

Stayed in December 2024