Reviews of The Shady Rest Hotel 3 stars

Thank You for Your Feedback Dear Mr. Nicholas, Thank you so much for your kind words! We're thrilled to hear you enjoyed the aloo parathas, coffee, and the ambiance of our palm-shaded courtyard. It’s wonderful to know that our Indian cuisine and the hospitality of our team made you feel right at home — we’ll be sure to pass your compliments along to the staff! We also appreciate your honest feedback about the Wi-Fi. We're aware it’s not up to the mark and are actively working on improvements to ensure a smoother experience for our guests in the near future. Looking forward to welcoming you back soon — hopefully with upgraded Wi-Fi and the same warm smiles!

Thank You for Your Feedback Dear Mr. Nicholas, Thank you so much for your kind words! We're thrilled to hear you enjoyed the aloo parathas, coffee, and the ambiance of our palm-shaded courtyard. It’s wonderful to know that our Indian … Show more

Dear Conrad, Thank you so much for taking the time to share your thoughts with us. We're delighted to hear that you enjoyed our convenient location and found our team to be friendly and welcoming — we truly believe that great service makes all the difference! We also appreciate your feedback regarding our pricing. While we may be slightly above some alternatives, we strive to provide excellent value through our service, comfort, and overall guest experience. That said, your input is invaluable as we continuously review our offerings to ensure they meet our guests’ expectations. We hope to welcome you back again soon! Warm regards, Reservations Team!

Dear Conrad, Thank you so much for taking the time to share your thoughts with us. We're delighted to hear that you enjoyed our convenient location and found our team to be friendly and welcoming — we truly believe that great service m… Show more

Dear Mr. Ganesh, Thank you so much for your kind feedback! We're thrilled to hear you had a comfortable stay and appreciated the efforts of both our senior and line staff. It's also great to know you enjoyed our location, food, and found the experience to be a good value for money. Your comments truly motivate us to keep delivering the best possible service—we hope to welcome you back soon!

Dear Mr. Ganesh, Thank you so much for your kind feedback! We're thrilled to hear you had a comfortable stay and appreciated the efforts of both our senior and line staff. It's also great to know you enjoyed our location, food, and… Show more

Dear Dee, Thank you for your feedback regarding your stay with us. We sincerely apologize for the inconvenience caused by the absence of remote controls for both the air-conditioning and TV in your room upon check-in. Our team strives to ensure all amenities are readily available, and we regret that this was overlooked. We appreciate you bringing it to our attention. We value your patronage and hope to provide you with a smoother experience in the future.

Dear Dee, Thank you for your feedback regarding your stay with us. We sincerely apologize for the inconvenience caused by the absence of remote controls for both the air-conditioning and TV in your room upon check-in. Our team strives to … Show more

Dear Anweshak, Thank you for your thoughtful review! We are delighted to hear that you found the breakfast selection palatable and enjoyed the variety of options available. We truly appreciate your suggestion regarding adding more cuisines, and we will certainly take it into consideration to enhance our offerings. It’s great to know that our location was convenient for you, and we’re happy that transportation options made your stay even more comfortable. We look forward to welcoming you again soon!

Dear Anweshak, Thank you for your thoughtful review! We are delighted to hear that you found the breakfast selection palatable and enjoyed the variety of options available. We truly appreciate your suggestion regarding adding more cuisines… Show more

Clarification Regarding Your Reservation Dear Mr. Jeffery, Thank you for reaching out and sharing your experience. We sincerely regret any frustration encountered during check-in and would like to clarify the situation. Upon reviewing your reservation details through Booking.com, we found that no payment was made prior to your arrival. While we do accept cash as a payment method, we did not state that we exclusively accept cash—other payment options are available. Unfortunately, since you did not have cash at the time of check-in and no prior payment had been completed, this may have contributed to the confusion. Regarding breakfast, we apologize for any misunderstanding. Your reservation did not include breakfast, and our policy states that complimentary breakfast is offered only to Genius-level customers whose booking includes it. We understand this may have been unexpected, and we appreciate your feedback as we continuously strive to improve clarity in our communication. If you have any further concerns or require assistance, please don’t hesitate to reach out. We value your patronage and hope to provide you with a smoother experience in the future.

Clarification Regarding Your Reservation Dear Mr. Jeffery, Thank you for reaching out and sharing your experience. We sincerely regret any frustration encountered during check-in and would like to clarify the situation. Upon reviewing yo… Show more

Dear Mr. Ryan, Thank you for your feedback. We sincerely apologize for the inconvenience you experienced during your stay. Your comfort and satisfaction are our top priorities, and we regret that we fell short on this occasion. We appreciate you bringing the noise issue and housekeeping concerns to our attention. We will address these matters with our team to ensure they are promptly resolved. Please know that we are committed to improving our services and providing a more comfortable experience for all our guests. We truly value your input and hope to have the opportunity to welcome you back for a much-improved stay. If there’s anything further we can do, please let us know. Safe travels!

Dear Mr. Ryan, Thank you for your feedback. We sincerely apologize for the inconvenience you experienced during your stay. Your comfort and satisfaction are our top priorities, and we regret that we fell short on this occasion. We apprec… Show more

Dear Mr. Lakshman, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced regarding the washroom condition and door locks. Providing a comfortable and secure stay for our guests is our top priority, and we regret that we fell short in this instance. Please know that we are actively addressing these issues to ensure improvements are made promptly. Your feedback is invaluable, and we appreciate your patience and understanding. We hope to have the opportunity to welcome you again in the future for a much-improved experience.

Dear Mr. Lakshman, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced regarding the washroom condition and door locks. Providing a comfortable and secure stay for our guests i… Show more

Subject: Thank You for Your Kind Words Dear Poli, Thank you for taking the time to share your positive comments about your recent stay at Shady Rest Hotel. We are truly delighted to hear that you had a pleasant experience with us. It was our pleasure to host you, and we greatly appreciate your kind feedback. Our team strives to make every guest's stay memorable, and knowing that we met your expectations brings us great joy. We hope to welcome you back to Shady Rest Hotel in the future. Please do not hesitate to reach out to us if there's anything we can assist you with during your next visit. Warm regards, Cecile Mag-uyon

Subject: Thank You for Your Kind Words Dear Poli, Thank you for taking the time to share your positive comments about your recent stay at Shady Rest Hotel. We are truly delighted to hear that you had a pleasant experience with us. It was… Show more

Dear Poli, We sincerely appreciate your kind words and positive feedback regarding your recent stay at Shady Rest Hotel. It means so much to us that you had a wonderful experience, and we are delighted to have been a part of making your visit enjoyable. Our team takes great pride in providing exceptional service and creating a warm, welcoming atmosphere for all our guests. Your feedback is truly encouraging, and we will share your thoughtful words with the team to inspire them even more. We hope to welcome you back soon for another memorable stay. If there is anything we can do to make your next visit even better, please don’t hesitate to let us know. Thank you again for choosing Shady Rest Hotel.

Dear Poli, We sincerely appreciate your kind words and positive feedback regarding your recent stay at Shady Rest Hotel. It means so much to us that you had a wonderful experience, and we are delighted to have been a part of making your vi… Show more

Dear Christine, Thank you for bringing this to our attention, and please accept our sincerest apologies for the inconvenience caused by the absence of a jug in your room during your stay. Providing a seamless and comfortable experience for our guests is our top priority, and it is disappointing to learn that we fell short of your expectations in this instance. We deeply regret that you had to request one instead of finding it readily available in your room. Please rest assured that we are taking immediate steps to address this matter and ensure such an oversight does not occur again in the future. Should you have any additional feedback or require further assistance, please do not hesitate to contact us directly. It is our privilege to make your stay as pleasant as possible. Once again, we sincerely apologize for the inconvenience caused and appreciate your understanding. We hope to have the opportunity to welcome you back soon and provide you with the exceptional experience you deserve. Warm regards, Cecile Mag-uyon Reservations Team

Dear Christine, Thank you for bringing this to our attention, and please accept our sincerest apologies for the inconvenience caused by the absence of a jug in your room during your stay. Providing a seamless and comfortable experience … Show more