Comfort, space and location are all main reasons to stay at Lae City Hotel

Stayed in May 2025

When the aircon was turned off water would run down the wall and and in the lounge room it would drip on the sofa. I had to put a hand towel to catch the water so it would not make the entire couch wet.

The best thing about this hotel was the central location near the shops and banks in Top Town. The staff were really friendly and room was always cleaned and made up really well. There was a nice desk to do some work and large wall closet to store luggage. There was a complimentary breakfast which was OK.

Stayed in December 2024

No iron available in the room. At the time I enquired, no irons were working.

Location was good and staff were very friendly

Stayed in December 2024

The elevator didn't work and there seemed to be no efforts to fix it. So we had to use the stairs so the time. The door of the fridge in the room was broken, so the door fell open regularly. We had to turn the fridge so the door would be closed by the wall. The bed cushions were very thick, not great to lay your head on. It's quite expensive

Very spacious suite: 1 bedroom with two queen size beds and 1 living room. Large fridge, large bathroom. Very friendly staff.

Stayed in November 2024

The water pressure in the shower was mediocre. Lots of hot water, but poor water pressure.

The staff at the Lae City Hotel were very friendly and helpful. For example, when the WiFi didn’t work in my first room, they changed me to a different room where it did work. The bed was very comfortable. The room was large. The refrigerator was also large — much larger than a typical hotel mini fridge — and both the fridge and the freezer worked very well. This was very useful for storing things like cold drinks, cheese, etc. I also liked their gym. It is small, like most hotel gyms, and hot unless someone has been in there before you with the AC on. I only used a treadmill, but it worked well and seemed well maintained. The included breakfast is also great — eggs to order every day plus toast, cereal, fresh fruit etc. Finally, the location of this hotel is great. Right in the center of town — easy to get to stores or to Lae International Hotel if you want to try their menu.

Stayed in October 2024

Very nice motel. Big rooms, friendly staff & a nice restaurant

Stayed in October 2024

transportation to the airport should be convenient.

the room is bigger and clean.

Stayed in July 2024

I loved all of it. I don't have a single negative comment :)

The BED!!!!! Couldn't get enough of how soft and comfortable it was. Also, I loved how spacious the room was, especially the bathroom, which was a massive win The dining experience, too, was AMAZING! Meals were marvellous compliments to the chef(s), of course. Meal weren't too pricey either, so my partner and I had more than enough to satisfy our hunger

Stayed in July 2024

Probably needs a repainting on the outside, would give justice to the internal aesthetics.

Very friendly and helpful staff. Big, spacious room with all the comforts of a long stay. Cafe kitchen served a variety of Asian and Western meals and did not disappoint. Would stay here again.

Stayed in April 2024

Breakfast was not impressive.

Great, spacious room with extra living room.

Stayed in December 2023

The customer service at the reception is not good. Need some customer service training

The wifi is not working

Stayed in October 2023

Not kept their commitment of an extension of checkout time.

Just Average

Stayed in November 2023

Everything ok

Breast fast was good

Stayed in September 2023

The hotel is a bit austere and lacks a nice garden or green courtyard.

Hotel is in the CBD of Lae. Large spacious rooms. Great restaurant with very good Asian and western dishes. Good security.

Stayed in August 2023

The big generator noise accross the road at the bank- the room air conditioner was also noisy

The food and the girls serving in the cafe make this place- I even Brough workmates for lunch and dinner

Stayed in July 2023

nothing really

Regular customers, overall is good.

Stayed in March 2023

The architecture is a bit austere and the hotel lacks a nice shaded outdoor area.

The rooms are very spacious and clean with great views over the surrounding mountains (on the North side). The Cafe serves really good SE Asian and Western meals. A very nice alternative to other well established hotels in Lae.

Stayed in November 2022

The rooms are spacious

Centrally located to Lae City

Stayed in May 2025

The Mattress was so soft and sank in.

Location and cleanliness.

Stayed in December 2024

Improve on the online booking so it cuts down on reservations processes especially for those who are travelling into Lae from other centers or overseas.

Your online booking not working and had to come physically to reserve and pay for the room. The level of service was excellent, and I had no issues. The young lady at the reception desk that evening of 17th May 2024 was very helpful and hospitable. Just ensure that the air-conditioning and TV remote controls are working. I could not watch movies as the TV remote control wasn't working but it's not an issue.

Stayed in May 2024

Staff attitude was excellent

Stayed in April 2024

I like the rooms and the food

Stayed in April 2024

I was flying in from POM to LAE and had my flight delayed from 4.30pm to 8pm. However I had my elderly aunty meeting me at LCH and staying overnight with me prior to going up to the village with her. I wanted to pay reception at LCH from POM airport so that my aunty could check in. LCH management would not allow this request and made my poor aunty wait from 2.30pm to 1030pm in the lobby. When I eventually got to reception due to late flight and literally took 30 seconds to pay accom bill. Very poor business practices and I do not recommend staying here in the future.

Location was the only good thing going for this place.

Stayed in March 2024

rooms needed deep cleaning the bathroom curtains were falling down and the showers grout was horrible. Looked mouldy and dirty. Couldn’t get clear reception on the TV at all

Staff were great very hospitable and friendly. Used ten laundry service which was quick and reasonably priced.

Stayed in October 2023