Reviews of Grand Papua Hotel, a member of Radisson Individuals 5 stars

Dear Mr. Reddell, Thank you for your continued loyalty and for taking the time to share your feedback with us. We're delighted to hear that you appreciate our superb location, but we're truly sorry to learn about the recurring inconvenience you've experienced with the card authorization process at check-in. You're absolutely right — this should be a consistent and seamless part of your arrival, and we regret that it hasn't been handled properly during several of your stays. Please accept our sincere apologies for the frustration this has caused. We’ve shared your comments with our front office team and will reinforce procedures to ensure that card imprints are consistently taken at check-in moving forward. You should never have to make an extra trip to the front desk to arrange charges — especially as a returning guest. We value your feedback as it helps us improve, and we truly hope to make your next visit entirely hassle-free. If there’s anything we can do to prepare for your next arrival, please don’t hesitate to reach out to us directly. We look forward to welcoming you back soon. Warm regards, Debbisha Sariman Front Office Manager Grand Papua Hotel

Dear Mr. Reddell, Thank you for your continued loyalty and for taking the time to share your feedback with us. We're delighted to hear that you appreciate our superb location, but we're truly sorry to learn about the recurring inc… Show more

Dear Loa, Thank you for taking the time to share your feedback with us, and for being a returning guest of GPH. We are truly sorry to hear that this recent stay did not meet your expectations, especially given your history of choosing to stay with us. We are glad to hear that our room service team delivered promptly during your visit — but we deeply regret the issues you experienced with the room condition and water supply. A damp carpet and unpleasant odor are unacceptable, and certainly not the standard we aim to provide. We also understand how disruptive it must have been to have the water stop running, especially when it forced you to cut your stay short. Please accept our sincere apologies for the inconvenience and discomfort this caused. We are investigating the issues you’ve raised with our housekeeping and engineering teams to ensure they are properly addressed and prevented moving forward. Your loyalty means a great deal to us, and it’s disappointing to know we fell short this time. We hope you’ll consider giving us another opportunity to restore your confidence in us. Should you choose to return, please feel free to reach out to us directly so we can ensure a far better experience from the moment you arrive. Warm regards, Debbisha Sariman Front Office Manager Grand Papua Hotel

Dear Loa, Thank you for taking the time to share your feedback with us, and for being a returning guest of GPH. We are truly sorry to hear that this recent stay did not meet your expectations, especially given your history of choosing to … Show more

Dear Guest, Thank you for taking the time to share your recent experience with us. While we are pleased to hear you enjoyed the stunning view and found our team to be warm and friendly, we are truly sorry that several aspects of your stay did not meet expectations. Please accept our sincere apologies for the inconveniences you encountered. The delay at check-in, lack of room cleanliness, and the slow response times from our service teams are not reflective of the standards we strive to uphold. We fully understand how frustrating and disappointing this must have been, especially after a long journey. Rest assured, we are reviewing these incidents internally with the relevant teams to understand what went wrong and ensure immediate improvements are made. We also regret that the food options and quality did not meet your expectations, particularly outside of buffet service. Your feedback has been shared with our culinary and F&B teams, and we will be reviewing our menus and service delivery to better cater to guest needs throughout the week. Cleanliness, efficiency, and a comfortable experience should be a given – not a request. We are committed to addressing the issues you have raised, and we truly hope you'll consider giving us another opportunity to provide you with the level of hospitality we’re known for. Thank you again for your honest feedback, and we hope to welcome you back for a much-improved stay in the future. Warm regards, Debbisha Sariman Front Office Manager Grand Papua Hotel

Dear Guest, Thank you for taking the time to share your recent experience with us. While we are pleased to hear you enjoyed the stunning view and found our team to be warm and friendly, we are truly sorry that several aspects of your sta… Show more

Dear George, Thank you for your recent stay and for taking the time to share your feedback. We're very pleased to hear you found our staff friendly – providing a warm and welcoming experience is something we take great pride in. We also appreciate your comments regarding the furniture, particularly the bed. I am pleased to let you know that we are currently undergoing a refurbishment, and the areas you have mentioned are among those we are actively working to improve. Your feedback is both timely and valuable as we continue to enhance the comfort and quality of our guest experience. We hope to welcome you back again soon so you can enjoy the improvements firsthand. Warm regards, Debbisha Sariman Front Office Manager Grand Papua Hotel

Dear George, Thank you for your recent stay and for taking the time to share your feedback. We're very pleased to hear you found our staff friendly – providing a warm and welcoming experience is something we take great pride in. We a… Show more

Dear Julia, Thank you for taking the time to share your review. We’re delighted to hear that you loved the level of service and were pleased with your room – it’s always wonderful to know when our team and accommodations make a positive impact. We’re sorry to learn, however, that your experience with the restaurant didn’t quite meet expectations. While we're glad you found the quality decent, we understand that taste is just as important, and we’ll certainly share your comments with our kitchen team for review and improvement. We also sincerely apologize for the inconvenience caused by the pool closure and the lack of prior notice. We understand how important it can be to unwind after a long day, and we regret that this wasn’t communicated in advance. We're working on improving how we inform guests of any facility changes or maintenance to avoid such disappointments in the future. We truly value your feedback and hope to have the opportunity to welcome you back for a more seamless and enjoyable stay. Warm regards, Debbisha Sariman Front Office Manager Grand Papua Hotel

Dear Julia, Thank you for taking the time to share your review. We’re delighted to hear that you loved the level of service and were pleased with your room – it’s always wonderful to know when our team and accommodations make a positive i… Show more

Dear Isabelle, Thank you for taking the time to share your feedback with us. We’re delighted to hear you enjoyed our beautiful location and views, and that our dining room team and chef made a positive impression. It’s always encouraging to know our staff’s efforts are appreciated. We also truly value your constructive suggestions. Regarding the condition of the carpets and betel nut stains, we completely understand your concern. Please be assured that we are actively reviewing this issue and reinforcing our policies to discourage betel nut chewing on the property, as maintaining a clean and welcoming environment is a top priority. As for your suggestion about placing chairs near the lobby entrance — we agree that added comfort while waiting for transport would be helpful. Unfortunately, due to the current structure of our lobby, placing chairs closer to the entrance is not feasible. However, your feedback is appreciated and will be taken into consideration. Thank you again for your valuable insights. We look forward to welcoming you back for an even more enjoyable experience. Best regards, Debbisha Sariman Front Office Manager Grand Papua Hotel

Dear Isabelle, Thank you for taking the time to share your feedback with us. We’re delighted to hear you enjoyed our beautiful location and views, and that our dining room team and chef made a positive impression. It’s always encouraging … Show more

Dear Gabriel, Thank you for taking the time to share your feedback. We are delighted to read from your review that you enjoyed your recent stay with us and we also appreciate you rating us 9/10, despite the issue with the soap dispenser. I am truly sorry to hear that the soap dispenser in your bathroom did not meet expectations during your stay. We understand how even small details can impact the overall experience, and we regret any inconvenience this may have caused. Please know that we’ve already shared your comments with our housekeeping and maintenance teams to ensure the issue is promptly addressed and does not happen again in the future. We value your input as it helps us improve, and we hope to have the opportunity to welcome you back and provide a more seamless and comfortable stay. Warm regards, Debbisha Sariman Front Office Manager Grand Papua Hotel

Dear Gabriel, Thank you for taking the time to share your feedback. We are delighted to read from your review that you enjoyed your recent stay with us and we also appreciate you rating us 9/10, despite the issue with the soap dispe… Show more

Dear Isabella, Thank you for taking the time to share your feedback. We are delighted to read from your review that you enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our ambassadors. Also, your comments regarding our carpets in the hallway is well noted. We would like to assure you that our hotel is currently undergoing refurbishment to enhance the quality of our rooms and facilities. Your concerns as per mentioned are being addressed as part of this upgrade. We thank you again for your review and we hope to welcome you back in the near future. Best regards, Debbisha Sariman Front Office Manager Grand Papua Hotel

Dear Isabella, Thank you for taking the time to share your feedback. We are delighted to read from your review that you enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our… Show more

Dear Kidu, Thank you for choosing to stay with us and for taking the time to share your experience. We are delighted to read from your review that you and your family had enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our friendly and hardworking staffs. I am sure to share this feedback the rest of the team. It was our pleasure to have you as our guest, and we hope to welcome you back to our hotel in the near future for another memorable stay. Best regards, Debbisha Sariman Front Office Manager Grand Papua Hotel

Dear Kidu, Thank you for choosing to stay with us and for taking the time to share your experience. We are delighted to read from your review that you and your family had enjoyed your recent stay with us and we also appreciate you point… Show more