My biggest gripe is that, once again, staff didn't take an imprint of my card when I checked in, so that (once again) when I went to charge a meal to my room I was told I couldn't, and had to traipse down to the front desk to arrange it. I have stayed in the hotel probably half a dozen times in the last 12-18 months and this has happened probably half the time. It should be a standard part of check-in routine, as in every other hotel in the world.

Location is superb

Stayed in August 2025

Furniture looks tired especially bed.

Friendly staff

Stayed in August 2025

A bit disappointed by the restaurant, decent quality but not especially tasty. The pool was closed and I was not advised beforehand. Would have loved a swim to unwind after a long day of work.

Loved the level of service. The room was also very good.

Stayed in August 2025

The carpet in the hallways and the room is dirty with Betel nut. You should forbid customer to chew betel nuts in the hotel. In the lobby, chairs are needed closer to the door, so we can better view if our drivers are coming to pick us up.

The staff are really nice at the dining room and the chef is often going around talking of the customers. The location is beautiful on top of the hill. Great view.

Stayed in July 2025

Soap dispenser in the shower was running low on soap

Very comfortable beds

Stayed in July 2025

The carpets in the hallway are dirty with betel nut juice and the smell is bad. They are renovating, so hopefully, they will choose flooring that can be easily cleaned. In the lobby, there are no chairs close to the doors to allow us to wait for our transport.

The personnel is super friendly and helpful. The dining staff are very helpful and nice. On some nights, they have different style of food such as Asian, Seafood and BBQ nights. When you come for many days, it's an appreciated feature.

Stayed in July 2025

The rooms were a bit outdated. In particular the carpet was old and smelt a little musty

The attentiveness and friendliness of staff was outstanding

Stayed in June 2025

The variety desperately needs replacing, looking really tired

The staff, the food is always incredible, irrespective of what night, Asian night, seafood buffet, front desk always so accommodating, the one staff member that goes over and above his call of duty is Simeon, concierge, his friendly demeanor exceeds all expectations, he"s the one reason we always return to this Hotel, Grand Papua, thank you Simeon!

Stayed in May 2025

Door needs to be repaired so it closes properly

Nice view of the beach, nice clean room & spacious hotel room and staff very helpful. Would definitely stay here again.

Stayed in May 2025

food

Stayed in April 2025

I wasn't informed at arrival that I could benefit from the Executive Lounge and when I knew I was eligible, I went but couldn't open the door with the card.

The view and the room were perfect. Smiling and very efficient staff. Extremely good value for money.

Stayed in April 2025

It was acceptable. The food was a bit expensive.

Stayed in April 2025

Food at restaurant was not exceptional. Given one cannot go anywhere without security and dependent upon the restaurant food at night, variety was an issue. I am vegetarian, and had stated my choice, yet the range was poor.

Staff friendless, cleanliness, Ambience

Stayed in March 2025

No milk in the rooms, only powdered crema, for a hotel of this class I would expect some UHF Milk at the least. beds are old and need replacing.

Rooms where good , hotel has class.

Stayed in February 2025

I stayed in a sea view fully self contained unit. I stayed here Friday afternoon to Monday morning. Although I wanted so badly to have an amazing time here there was a couple things that put me off. - DELAYED CHECK IN TIME: When I checked in at 1:55. I was told my room wasn’t ready yet (Check in is at 2pm) I was told I had to wait because my room was still being cleaned. 50 minutes passed by and then I was called as my room was ready. - ROOM WAS NOT CLEANED TO A HOTEL STANDARD: My room had fresh linens and towels and looked clean at a quick glance but it seemed just a surface level clean. The walls could do with a good clean, there was so many scuff marks water marks that were easily cleaned with some wipes I had on me and couldn’t hurt for the upholstery to all be steam cleaned. The light switches, door handles were not wiped down, and the bathroom sink even had some toothpaste streaks in the sink and also some hairs on the floor. I understand some of these apartments are used for long term stay but when you pay $690 AUD / K1728 for a room like this for a 3 night stay you expect to walk into a somewhat spotless. - FEELING UNSAFE/ GUEST COURTESY The next day the building was being pressure washed. I was inside my room while a tinted window was being pressure washed (I was not told/given notice by staff but I could hear and see this) The windows were not sealed and some water came into my room. I called the front desk to let them know that some water had leaked into my room and this may be happening to other rooms. The receptionist asked if I wanted someone sent up and I said no it’s a small amount of water and I’m just notifying you. After this I had a nap in the bedroom and woke up and went outside to get a glass of water to A MAN ON MY BALCONY, WASHING THE OUTSIDE BALCONY DOORS.

All staff were very warm and welcoming. The Lobby and Restaurant were clean and well presented. I had the breakfast buffet all 3 mornings I stayed there and that was lovely, particularly the fresh fruits and staff came around to take everyone’s coffee order. I also ordered room service twice and it always came quickly. The food here was really good :) I had a sea view room and the views were amazing as well and air con worked great! Although I barely used it, my room had a huge fridge, washing machine, dish washer. It was a fully contained unit so this is great for long term stay or if you’d like to cook for yourself.

Stayed in February 2025

Location

Stayed in January 2025

Need to upgrade

Stayed in January 2025

Facilities somewhat tired, but big refurb just starting ( and needed). Staff's great attitude compensates

Very friendly and attentive staff Convenient for port, and dentist, but not for main town.

Stayed in December 2024

Nothing not to like except that maybe the little couch cushion cases need to be washed. I guess after so many different guests, the covers tend to soak in people's body odour.

The room was beyond my expectation. I did not realize it was a self-contained type of apartment. If the bathrooms can be checked to ensure there is shower gel in the dispenser prior to guests checking in.

Stayed in December 2024

The customer services at the reception.

The cleanliness and aircon system that most hotels in Pom are having issues with.

Stayed in December 2024

Downtown Port Moresby is not safe to walk around

Free airport shuttle. They even agreed to pick me up from a charter flight terminal.

Stayed in November 2024

The hotel double charged me for incidentals and have no way of contacting them to sort it out

View, Restaurant, Bar were all excellent

Stayed in October 2024

One staff member who was unhelpful.

The staff were friendly and helpful

Stayed in October 2024

Restaurant service up and down in quality.

Friendly reception and bar staff. Nice views of Port Moresby from hotel.

Stayed in September 2024