Reviews of Gateway Hotel 4 stars
Jacksons Parade, 495 Port Moresby, Papua New Guinea
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Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewIt's still close to the airport. The only redeeming feature. The Jacksons Bar is very good.
The renovation seems to be taking forever and is very disruptive. When I checked in they were overbooked and the staff had to find an apartment nearby and gave me an "upgrade". Their admin processes are a bit shambolic like other hotels in the chain. Takes forever to check in and check out, so the queues can be quite long at reception.
Reviewed: 28 August 2025 · Stayed in July 2025
Verified reviewClean, quiet, friendly and helpful staff
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewLocation great and Staff very helpful
Room bathroom - water not draiing properly
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewThe doors needs replacing and the tables outside the
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewToo hot at Wild orchid restaurant. Food at Sizzler was average. Atmosphere was not inviting.Bevregae selection was poor.
Reviewed: 24 August 2025 · Stayed in July 2025
Verified reviewCleanliness of the room.
Parking Room's aircon was faulty / blowing out of warm air only when I was there.
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in July 2025
Verified reviewThe staff assisted with her discretion for bond free reservation.
Was advised that going forward I have to pay a K200 bond fee regardless of being a member for 2 years
Reviewed: 20 August 2025 · Stayed in July 2025
Verified reviewReviewed: 15 August 2025 · Stayed in August 2025
Verified reviewProximity to airport
Tv did not work Both restaurants super slow ( no value for money ). Water pressure low , lever broken to covert water flow from shower head to hand unit , it wa stuck on had unit Towels 3 requests and two trips to reception and to housekeeping stores to get towels
Hello Bruce. Thank you for choosing to stay with us during your short trip. We understand that the room had no water and the shower head was broken, and you requested more than two times for the towels to be replenished- we sincerely apologies for this and are currently working with the Maintenance and the Housekeeping team to improve. We also understand that the restaurants were slow in service- this has been escalated and is working progress. We do hope you come back soon when our new lobby is opened. Cheers!
Hello Bruce. Thank you for choosing to stay with us during your short trip. We understand that the room had no water and the shower head was broken, and you requested more than two times for the towels to be replenished- we sincerely apolog… Show more
Reviewed: 15 August 2025 · Stayed in July 2025
Verified reviewLocation
Water wasn't running well. AC was not working. No towel, I had to go to the reception twice just to ask for towel.
Hello Daven. Thank you for choosing to stay with us. We understand that you encountered no water and towels in the room and also the AC was not working- we sincerely apologies and understand this did not make your stay a enjoyable one. We are currently working closely with the team to have this issues sorted. We do hope you come back on your next visit. Cheers!
Hello Daven. Thank you for choosing to stay with us. We understand that you encountered no water and towels in the room and also the AC was not working- we sincerely apologies and understand this did not make your stay a enjoyable one. We a… Show more
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewReviewed: 15 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in July 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewLocation for traveling
9
Hi Mr Patrick. Thank you for staying with us here at Gateway on your visits. We appreciate and value your feedback. We do hope you come back soon when our new receptions opens, Cheers!
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 13 August 2025 · Stayed in July 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewRooms were good.
Curtains should be replaced and rooms service for toiletries and towels done on time.
Hello Emmanuel-Carlos. Thank you for choosing to stay with us here at Gateway Hotel on your recent travels. We understand that the room service and amenities were not done in a timely manner, and we are currently working with the team to have this improved, we sincerely apologies for this. We do hope you come back on your next stay and we will make it a memorable one! Cheers!
Hello Emmanuel-Carlos. Thank you for choosing to stay with us here at Gateway Hotel on your recent travels. We understand that the room service and amenities were not done in a timely manner, and we are currently working with the team to ha… Show more
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewfrom reservations to the room and convenience, this hotel is highly recommended
Not much. Quite satisfactory
Hello Gideon. Thank you for choosing to stay with us here at Gateway Hotel. We appreciate and value your feedback and love to keep up to standards. We do hope you come back on your next visit. Cheers!
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 9 August 2025 · Stayed in August 2025
Verified reviewReviewed: 8 August 2025 · Stayed in August 2025
Verified reviewReviewed: 7 August 2025 · Stayed in July 2025
Verified reviewReviewed: 7 August 2025 · Stayed in July 2025
Verified reviewReviewed: 6 August 2025 · Stayed in August 2025
Verified reviewAll
Nothing
Hi Lewis. Thank you for staying with us, we do hope you enjoyed your stay despite the renovations currently on going. We wish for you to come again. Cheers!