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Reviews of Hilton Moorea Lagoon Resort & Spa 5 stars

BP 1005, Papetoai, 98728 Papetoai, French Polynesia

#7 of 24 hotels in Papetoai

Guests' Choice

Review score

Based on 163 hotel reviews

8.2

Score breakdown

  • Cleanliness

    8.8

  • Comfort

    8.9

  • Location

    9.3

  • Facilities

    8.3

  • Staff

    8.8

  • Value for money

    7.0

  • Free WiFi

    7.3

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Showing 1 – 25

  • Reviewed: 28 August 2025

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Twin Garden Bungalow with Private Pool
    • Stayed 3 nights
    • Submitted via mobile

    They definetly needs renovation. But the room was ok.

    The view from the room 107. The overwater bungalow it was amazing.

    Stayed in August 2025

  • Reviewed: 14 August 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Garden Bungalow with Private Pool
    • Stayed 4 nights
    • Submitted via mobile

    The inventory in the bungalows is partly very outdated, especially in the outdoor area. One or two things could be replaced. This also applies to the SUPs, which are in a miserable condition

    - Very nice and helpfull staff - Nice Breakfast buffet

    Stayed in August 2025

  • Reviewed: 5 August 2025

    9.0
    Superb
    • Leisure trip
    • Couple
    • Premium King Bangalow with Panoramic View - Over Water
    • Stayed 5 nights
    • Submitted via mobile

    Liked everything, great stay overall but hotel needs a bit of work for its 5 star rating which they are working on it and it didn’t bother us at all.

    Staff, location and access to complimentary equipment.

    Stayed in August 2025

  • Reviewed: 30 June 2025

    9.0
    Paradise, Paradise, Paradise: A Dream Stay at Hilton Moorea
    • Leisure trip
    • Family with young children
    • King Deluxe Garden Bungalow with Private Pool
    • Stayed 5 nights
    • Submitted via mobile

    The only minor downside was the food. While certainly adequate, it wasn't my favourite part of the trip. I'm not sure if this is standard across the whole region, but for the price, it felt a little underwhelming. Despite the food, the overall experience at the Hilton Moorea was unforgettable. If you're looking for a slice of paradise with incredible natural beauty and wonderful service, this is the place to be.

    From the moment we arrived, the Hilton Moorea felt like stepping into a postcard. Its beautiful location on a private lagoon is nothing short of magical. Imagine waking up and being able to go snorkeling right on your doorstep, discovering a vibrant world of fish and beautiful coral – it was truly amazing! We also had so much fun with the kayaks readily available, exploring the crystal-clear waters. One of the things that stood out was the sheer spaciousness of the resort. There was always plenty of room to find a spot on the beach or by the pool, so you never felt crowded. But what truly made our stay special was the staff. Every single person we encountered was amazingly friendly and genuinely seemed to love their jobs and living in such a beautiful place. Their warmth and attentiveness made a real difference.

    Stayed in June 2025

  • Reviewed: 20 June 2025

    8.0
    Once we were given our room I was much relieved. The Hilton was fully booked. I would like to know why they did not have
    • Leisure trip
    • Couple
    • King Overwater Bungalow with Panoramic View
    • Stayed 3 nights
    • Submitted via mobile

    I had arrived at the Hilton and I was not registered with the Hilton. They accommodated myself and my husband but thus took over an hour not knowing if we could stay. They did not receive the updated booking which I had copies of when the update of the dates were done.

    The property was amazing and the staff was great. Awesome location.

    Stayed in May 2025

  • Reviewed: 10 March 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Overwater Bungalow
    • Stayed 4 nights
    • Submitted via mobile

    The night of the Polynesian show was forced to due room service if we didnt want to pay for the show. Nothing else was open except for the crepe place. The staff at crepe bar took forever to acknowledge you if you werent sitting at a table except for the manager he was great. Front desk told us that we didnt need reservations yet we were asked every night if we had them at every restaurant. And the fact that we didnt were told we could not sit at "prime location tables". Could have been more privacy while sitting on deck of overwater bungalows.

    The staff at the pool were great. Breakfast was great.

    Stayed in March 2025

  • Reviewed: 1 February 2025

    8.0
    Acceptable
    • Leisure trip
    • Couple
    • Premium King Bangalow with Panoramic View - Over Water
    • Stayed 4 nights
    • Submitted via mobile

    Making sure(after 7 moths) our room was ready.. not being able to unpack and settle in after a long journey was horrendous.

    Stayed in January 2025

  • Reviewed: 23 January 2025

    7.0
    A real treat staying in the overwater bungalow
    • Leisure trip
    • Couple
    • King Overwater Bungalow
    • Stayed 3 nights
    • Submitted via mobile

    We have a slight problem with our booking. For some reason they had me down as two nights instead of three (when I had updated this to three about 10 days prior to my arrival). And once they updated that they had the wrong room listed and were going to give me a garden on land bungalow. When I brought this to their attention they made me feel like the mistake was from my end and didn’t apologise once for both mistakes. Expected more from a 5 star hotel. They made it seem like I was lucky to get the last overwater bungalow when this was clearly their oversight. They were also aware it was our honeymoon and there was zero extra effort made in the room to make it feel acknowledged. I was disappointed that they didn’t make some kind of gesture - a note or some sort. The happy hour drinks were definitely diluted as we went somewhere else for happy hour and they were a lot stronger.

    We had the over water bungalow and what a treat it was! We loved it. The beds were super comfortable and a nice large room. We loved the glass floor area in our room to watch the fish at night. Kayaking was great even though we were only allowed around the periphery of the hotel swimming zone which means you could do the entire thing in about 15 mins. The lagoon is great for snorkelling and we even got to see some sharks. The restaurant and bar staff were great too. The food at the restaurant was not over priced and pretty much the same as other restaurants outside. The traditional dishes were fantastic (the burger not so much). They refill the mini bar fridge which is nice considering you’re paying so much for the place and everything on Mo’orea is so expensive.

    Stayed in January 2025

  • Reviewed: 19 January 2025

    9.0
    Highly recommend- great staff and beautiful location
    • Leisure trip
    • Couple
    • King Overwater Bungalow
    • Stayed 3 nights
    • Submitted via mobile

    The deck off the bungalow and the boardwalks need some TLC and the shower was just okay. Expensive but I would say it was worth the cost overall

    Gorgeous locations, great set up of resort. Beautiful bungalow inside. Staff and food were great!

    Stayed in January 2025

  • Reviewed: 16 January 2025

    9.0
    Perfect place to enjoy paradise
    • Leisure trip
    • Couple
    • King Overwater Bungalow
    • Stayed 2 nights
    • Submitted via mobile

    Shower was just ok. But no other things to remotely complain about!

    Comfortable bed. Great buffet breakfast. Super nice staff and the location is gorgeous! So many fish to snorkel with right off the bungalow

    Stayed in January 2025

  • Reviewed: 7 December 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Garden Bungalow with Private Pool
    • Stayed 6 nights
    • Submitted via mobile

    This hotel is a 5 star hotel, however the rooms are not a 5 star standard and need some renovations. Unfortunately the food was ok and not worth the price.

    Excellent staff. Everyone was so friendly and went above and beyond. Great snorkeling with a wonderful private beach and the pool area was great too. Free use of standup paddling boards, kayaks and snorkeling gear. Also, the minibar was complimentary and got refilled everything , which was a great service.

    Stayed in December 2024

  • Reviewed: 2 December 2024

    8.0
    Stunning views
    • Leisure trip
    • Couple
    • King Overwater Bungalow
    • Stayed 1 night
    • Submitted via mobile

    Dated rooms, high prices

    Gorgeous location, great snorkeling around the property, good service by friendly staff. The rooms however are quite dated and need a renovation.

    Stayed in December 2024

  • Reviewed: 26 October 2024

    7.0
    Beautiful Location Needs Some Improvement.
    • Leisure trip
    • Family with young children
    • King Overwater Bungalow
    • Stayed 5 nights
    • Submitted via mobile

    The Hilton food service needs improvement. Expensive but not that good. Institutional tasting. I ordered a pina colada and the bartender didn’t use any ice just the ingredients. He had ran out of ice and was too lazy to go get any. But there are wonderful restaurants on the island. If you intend to play tennis, don’t. The court is not playable. The exercise room is small and has sparse equipment.

    If you like to snorkel, dive or hike this is one of the best locations of any island anywhere. The people of Moorea are wonderful with a great culture.

    Stayed in October 2024

  • Reviewed: 17 October 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • King Overwater Bungalow with Panoramic View
    • Stayed 2 nights
    • Submitted via mobile

    You can hear people in the cove outside your bungalow. It was private inside but not private outside on the lanai/deck. People should lower their voices when on the deck. We heard all sorts of things..... The expresso coffee cup itself was dirty. It had not been washed. Also, our toilet got clogged at 3am. We were told that "maintenance" would not be available until 7 am. This is not acceptable. There should be a maintenance person available 24/7 or on call. After going back to sleep, they called and woke us up and said the security man would come and unstop our toilet. Odd, but he did arrive 10 minutes later and repair the toilet. The scarry thing is that the blockage did not appear to be coming directly from our toilet, rather somewhere along the system. The security man was really nice and efficient. It costs a lot of money per night to stay in these bungalows. You can look it up yourself. It was inexcusable to have a used coffee cup in my room. The tea/coffee service should have been clean. Toilets back up, we understand. But there should be someone available at all times to repair items in a room. We had upgraded, thinking the panoramic view would be unobstructed. There are only a handful of Premium bungalows that offer a view without seeing or hearing the adjacent bungalow. Be cautious and look at a map of how the bungalows are spaced and set up before upgrading sight unseen. You might get disappointed at check-in.

    Of course, the view. The staff was wonderful too... everyone went to great lengths to welcome us. Love the bungalows over the water. I liked the see-through floor in the bungalow, kind of an aquarium "effect." You can snorkel right off your deck. Be careful as the rungs of the ladder in the water have some algae and can be slippery. Free bottle of champagne on ice was waiting upon arrival and the minibar in the room was free. The macaroons were delicious. As a matter of fact, the food service, taste and selection were excellent. Be prepared to pay however. Prices are high. Room service was great! Great water pressure and hot water temperature in the shower. Robes and slippers in closet was nice. The gift basket was unexpected and nice too!

    Stayed in October 2024

  • Reviewed: 28 August 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Garden Bungalow with Private Pool
    • Stayed 3 nights
    • Submitted via mobile

    Hotel a bit outdated,for me the deal breaker its the over the water bungallows taking all the ocean wiev ,beach its nice but you get to see the bungallows not the ocean,.

    Lagoon,beach,tropical vibe

    Stayed in August 2024

  • Reviewed: 12 August 2024

    8.0
    Overpriced.
    • Leisure trip
    • Family with young children
    • King Overwater Bungalow with Panoramic View
    • Stayed 2 nights
    • Submitted via mobile

    Very average breakfast, facilities way below other similar hilton hotels like Hilton in Tahiti, decking not in good shape so not safe to walk without shoes, very high price for this type of below average 5 star hotel.

    Nice view and sea in front of the villas.

    Stayed in July 2024

  • Reviewed: 5 July 2024

    8.0
    Great location and snorkelling. Food disappointing
    • Leisure trip
    • Family with young children
    • King Overwater Bungalow
    • Stayed 3 nights
    • Submitted via mobile

    It would be nice to have some atmosphere with background music in the grounds. The food at the Hilton was average and a higher standard was expected for the significant price.

    The overwater bungalows were stunning and with great snorkelling in a sheltered lagoon. Water activities available to use

    Stayed in June 2024

  • Reviewed: 24 June 2024

    9.0
    Amazing hotel resort but the food is underwhelming and expensive.
    • Leisure trip
    • Family with young children
    • King Deluxe Garden Bungalow with Private Pool
    • Stayed 10 nights
    • Submitted via mobile

    The food, sadly the food options at the Hilton aren't great, especially the lack of healthy options for vegetarians or vegans. The food is also over priced and the crepe restaurant is underwhelming for such a beautiful location. Given how many people around the world are vegetarian/ plant based and want healthy options the Hilton needs to do better here. The only vegetarian option for my kiddo was pizza which he can't eat every meal for a week and lacks any nutritional value for him.

    Loved the free snorkeling, paddle boarding and kayak use, with a kiddo this made a big difference. The staff are wonderful, the resorts kitties are adorable and so friendly, the spa treatment was incredible.

    Stayed in June 2024

  • Reviewed: 17 May 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Deluxe Garden Bungalow with Private Pool
    • Stayed 1 night
    • Submitted via mobile

    The restaurant...the show was meh...overpriced everything esp continental breakfast...cold coffee at breakfast

    The lagoon

    Stayed in May 2024

  • Reviewed: 7 May 2024

    9.0
    Bucket list
    • Leisure trip
    • Couple
    • Premium King Bangalow with Panoramic View - Over Water
    • Stayed 2 nights
    • Submitted via mobile

    The dinner buffet with the tahitian dancing was not great

    Loved our over water bungalow in the crystal clear lagoon. Also loved the kayaks, sup paddleboard and snorkeling equipment included

    Stayed in April 2024

  • Reviewed: 6 May 2024

    8.0
    Great hotel reef for snorkelling.
    • Leisure trip
    • Couple
    • King Deluxe Garden Bungalow with Private Pool
    • Stayed 7 nights

    The Polynesian dance/dinner was nothing special for the price. Grounds and the beach are quite small.

    We booked a garden villa with a pool. We stayed in room 50, just of the beach. The plunge pool is private but the front decking can be seen by people walking past as there is only a hedge separating it from the path. The drinks in the mini bar are complimentary which is a nice touch. The stand out feature at the hotel if the hotel reef if you enjoy snorkelling. Just wade into the perfectly calm sea of the hotel beach and you will see plenty of fish, in fact more than we saw than in the snorkelling boat tour we did.

    Stayed in May 2024

  • Reviewed: 14 January 2024

    9.0
    Truly amazing room above the lagoon
    • Leisure trip
    • Family with young children
    • King Overwater Bungalow
    • Stayed 2 nights

    Maybe the activities (diving, jet ski,,,) could be cheaper. Also guests are also a little bit "calm"...no craziness during the evening happy hour...

    The bungalow above the water is simply amazing: direct access to the amazing lagoon, glass flooring to see the water under the room, sharks in the lagoon during the night, swimming pool, nice staff, breakfast in the room balcony above the water, bottle of champaign, free drinks in the fridge... Also easy access to the free carpark

    Stayed in December 2023

  • Reviewed: 22 December 2023

    9.0
    Comfortable houses and superb resort
    • Leisure trip
    • Couple
    • King Bungalow
    • Stayed 2 nights
    • Submitted via mobile

    The swimming pool is outdated

    The room/house The restaurants The lagoon Friendly staff Private beach

    Stayed in December 2023

  • Reviewed: 11 November 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Garden Bungalow with Private Pool
    • Stayed 5 nights
    • Submitted via mobile

    Pretty solid location, the beach is like an aquarium and it has coral reef in it. The staff is absolutely amazing and super helpful, but at least our room and some installations needed a bit of a touch up or remodelation.

    Stayed in November 2023

Showing 1 – 25

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