Reviews of Hôtel Fenua Mata'i'oa 4 stars

Thank you for specifying that you would not recommend our hotel to your friends because unfortunately, while we offer dreams and magic, we do not offer the soul that goes with them. Our hotel is reserved for epicureans eager for art and beauty, and apparently, that is not what characterizes you. And rest assured, I will not recommend you to my hotelier friends wherever they are in the world.

Thank you for specifying that you would not recommend our hotel to your friends because unfortunately, while we offer dreams and magic, we do not offer the soul that goes with them. Our hotel is reserved for epicureans eager for art and bea… Show more

Thank you very much for choosing our hotel for your stay in Moorea. It was a real pleasure to welcome you. Regarding mosquitoes, I don't really understand how you could get them at night, since all you have to do is turn on the air conditioning to protect yourself. Furthermore, and as explained at length in the information book available in your suite, with links to detailed explanations, we are located in a protected area, and the use of chemical products is prohibited. Our garden is a fragile ecosystem; mosquito eradication is not possible without destroying the lagoon and terrestrial ecosystems, and it is not desirable from the point of view of the conservation of our ecosystem and human health. We strive to limit their proliferation using natural methods, such as repellent plants and the diffusion of non-harmful repellent substances, and we invite our guests to protect themselves using natural methods, such as essential oils, citrus and citronella essences, etc. If our guests come from all over the world to our islands, it is to enjoy their generous and lush nature. To ensure this continues for future generations, we must prevent the biological destruction that chemicals produce and adapt our way of life to our ecosystem.

Thank you very much for choosing our hotel for your stay in Moorea. It was a real pleasure to welcome you. Regarding mosquitoes, I don't really understand how you could get them at night, since all you have to do is turn on the air cond… Show more

We sincerely thank you for choosing our hotel and for taking the time to leave a review. I am surprised, however, that you gave a 5/10 rating for the location when you mention, and I quote, "a spectacular location." If you think the place is difficult to find, know that paradise is rarely found by the roadside. To clarify this point, I would like to point out that our establishment is a green haven set on the water in a protected lagoon area. That our environment is the most beautiful on our entire island since it is a nature reserve, protected from fishing or exploitation activities, making the site exceptional. While we are not accessible by road, Polynesia has Google Map technology. The hotel is geolocated and is close to the meeting points of the island's service providers. Finding us is therefore not difficult, but it requires knowledge or research before setting off with your vehicle to an unknown island. It's precisely our private and secluded nature that our customers seek. It's unfortunate that you let your negativity override your reason; the site can't be "spectacular" and at the same time receive a 5/10 rating, which is barely average. The reader will notice the inconsistency. Really, I don't understand.

We sincerely thank you for choosing our hotel and for taking the time to leave a review. I am surprised, however, that you gave a 5/10 rating for the location when you mention, and I quote, "a spectacular location." If you thi… Show more

Paradise is rarely found by the roadside... But even in Polynesia, Google Maps are available, allowing everyone to access even the most hidden paradise. As for kayaks, they cost money, and the reason is very simple. We have to replace them every year, and we've lost or broken oars. It's a big expense, which we partially recoup with rentals. As for the fact that we only offer breakfast, you'll have noticed that all the amenities are close to the hotel and that your suite was equipped with a kitchenette. Thank you for choosing our hotel for a one-night stay during your trip to Polynesia.

Paradise is rarely found by the roadside... But even in Polynesia, Google Maps are available, allowing everyone to access even the most hidden paradise. As for kayaks, they cost money, and the reason is very simple. We have to replace them … Show more

Thank you for your comment. Just to clarify, the room that separates the bedroom from the bathroom is an indoor garden, certainly, covered and landscaped but it remains a garden with its advantages and disadvantages. I don't quite understand about the sockets? Near the sink of the bar, there is a group of 3 sockets, and in total 7 sockets in the kitchen-bar area. Regarding mosquitoes, you will not have missed that we are in the tropics... Inside you just have to turn on the air conditioning so that you are not bothered and outside, you have to put products on your skin. You stayed in the middle of the rainy season... even by treating, it is useless, the rain eliminates the products. Besides that we only use ecological methods, which is understandable since our hotel is "placed" on the lagoon. As for the lighting in the bathroom, there is a huge mother-of-pearl chandelier that is absolutely beautiful but doesn't illuminate much...same for the wall lights. I'm going to make sure there is more light... Thank you again for choosing our hotel for your stay in Moorea.

Thank you for your comment. Just to clarify, the room that separates the bedroom from the bathroom is an indoor garden, certainly, covered and landscaped but it remains a garden with its advantages and disadvantages. I don't quite under… Show more

I am astounded by your bad faith. Indeed, when you arrived at 8am in the morning, there was a bit of noise from the work. You were supposed to arrive only at 3pm and we had planned to finish some improvements while our guests closest to the work were doing activities outside. We were understanding and agreed to welcome you 7 hours before check-in, offering you flower necklaces and welcome cocktails and we did our best to settle you into your suite well before check-in time. There was no more noise during your entire stay because the work was interrupted for several days. We were redoing a lounge which is now finished and I invite you and the readers of your message to go to our Facebook page to see the result. Furthermore, our hotel has multiple indoor and outdoor lounges and only one was under construction. I agree with you on one point, the photos do not reflect all the magic of our hotel, that is in any case what 99% of our customers say. Your criticism is unbearable while the specificity of our hotel is to have spaces whose beauty is praised. And that is the reason why there was work... to make it even more beautiful. As for the staff, your criticism is particularly unfair, even mean because all our employees are pleasant and smiling. However, you were particularly unpleasant, not very smiling, you did not greet anyone, so perhaps you should make your personal criticism. There is still something that I have difficulty understanding, how could you have been bothered by the noise of the work when you say you were never there during the day....

I am astounded by your bad faith. Indeed, when you arrived at 8am in the morning, there was a bit of noise from the work. You were supposed to arrive only at 3pm and we had planned to finish some improvements while our guests closest to the… Show more

You are surprised to have come across insects in a hotel whose specificity is to be ecological, concerned about the environment and the future of our planet. Polynesia is still a privileged, unpolluted place and we, the Polynesians, do not want our magical islands to suffer the very serious harm that you know in your highly polluted countries. In an ecosystem, we do not kill biodiversity and we do not use chemicals that are dangerous for health and the environment. Pesticides kill all insects including bees and pollinators, threatening all biodiversity. So, the consequence of not using them is that there is all this life. It is a living universe. I am sorry that you considered the fact of having come across two unfortunate insects as a major problem. There were so many wonders to contemplate...

You are surprised to have come across insects in a hotel whose specificity is to be ecological, concerned about the environment and the future of our planet. Polynesia is still a privileged, unpolluted place and we, the Polynesians, do not … Show more