Very helpful staff! They met me in the airport and ordered a taxi to the hotel. The room was very clean, comfortable bed, great working wifi. I was staying in July, so it was quite cold at nights but there is a heater provided and really huge blankets, so it is not cold to sleep. The location is great, shops and cafes arounds. Great breakfast, the also pack your food if you have an early tour.

Stayed in July 2025

I would have preferred to have my own key to let myself in, rather than having to ring the bell and wait for someone to open the door. As a result, there were a few evenings when I’d have liked to stay out a bit later but hesitated, worried I might end up knocking on the door in the middle of the night—not quite the look I was going for! To be fair, the staff never seemed bothered by it, but I thought it was worth mentioning as a small point for consideration.

I stayed at Picol Hostal for six nights and thoroughly enjoyed my time there. One of the standout features was the space heater in my room—a real bonus, as Cusco can get quite cold in June during the Southern Hemisphere’s winter. The room warmed up quickly and felt wonderfully cosy. The shower provided reliable hot water at all hours, and my room was cleaned daily with fresh towels provided—always appreciated. Breakfast was also excellent. Rather than a communal buffet, each breakfast was individually prepared and labelled by room number, then covered with cling film. I much preferred this to the usual buffet-style service, which can often feel chaotic. I always found myself arriving early at other places to avoid the crowds, so this approach was a welcome change. The spread included fresh bread, cheese, cold meats, boiled eggs, fresh fruit, cereal, and hot coffee—something to suit every taste. The hostal is centrally located, just a short walk from the Plaza de Armas, with plenty of restaurants nearby. The staff were highly professional, and I especially appreciated the complimentary taxi to Cusco airport at the end of my stay. All in all, a fantastic experience—I would happily stay again

Stayed in June 2025

Everything was perfect, a home from home

What a gem, nice and quiet amongst the hustle and bustle of Cusco. Comfortable beds, two pillows, rooms cleaned daily, towels super soft and clean. Nice hot shower. TV in the rooms. Use of fridge and Microwave. Breakfast included fruit, cereal, bread, Jam, ham + cheese, plus hard boiled egg. Tea + Coffee + Juice. Staff are very polite and accommodating. Plus a free taxi to or from the hostel!! Denise the owner admits “we focus of service rather than making money” I believe this is true. Huvenal helped speak to a tour operator after the tour company had a computer glitch and missed us off, he managed to speak to them and arrange a quick private collection to carry on the tour. He went above and beyond for us. Laundry is two door away at s/ 6.00 per kg. 24 hour reception. Fantastic hostel that should be called Hotel! Thank you for looking after us.

Stayed in June 2025

Simple place in the center, perfect for people going on excursions. Good water pressure in shower, Wi-Fi acceptable, boxed lunch ready even when leaving at 3am. No problems leaving luggage when doing the 4 day Inka trek.

Stayed in June 2025

Nothing.

Enjoyed my stay. Very friendly staff. Everything worked. Thanks

Stayed in May 2025

It would have been nice if they provided a key or code entry to the front door as I had to ring to be let in, even though it was always before midnight. Often there was no one in reception and someone had to come down to let me in. I’m sure they are used to it but it made me feel awkward.

The hostal was in a great central location although most nights were quiet at a reasonable time so could get a good nights sleep. The room was cleaned and bed made each day, good breakfast, even providing a breakfast box if you’re off early, will store your luggage if off on tours and even provided a free taxi to the bus station. It’s more of a small hotel than your typical hostal. I loved my stay here, even adding an extra day.

Stayed in May 2025

Very friendly staff - basic amenities but just what you need. Great breakfast in the morning and a sweet little gift upon check out! Highly recommend

Stayed in May 2025

the bathroom was mouldy on the ceiling. difficult issue and it didn't detract from the stay overall but needs a wipe and seal!

exceptional location. friendly helpful staff. good hot water pressure. breakfast each day and box breakfast if you are going out. free airport transfer.

Stayed in April 2025

The beds were not that confy, they can improve on that.

The location was really good!

Stayed in April 2025

No elevator

The property is perfectly located right in the heart of town, just a short walk from the main plaza and several popular attractions—an ideal base for exploring the area. The breakfast is fairly average, but it’s more than enough to fuel you up for an exciting day of sightseeing. Wifi :- Wifi network is also fairly good. What truly stands out here is the staff—they’re the real highlight of the stay. Everyone is incredibly friendly, welcoming, and always ready to help with anything you might need. Their positive attitude adds a personal and memorable touch to the experience. I stayed in a room on the third floor, which meant a bit of a walk up the stairs, but it wasn’t too strenuous. Overall, a comfortable stay with amazing service, view and a prime location.

Stayed in April 2025

Central location, clean, excellent value for the money. The front reception staff- particularly Juvenal- was amazing. Please give this man a raise! He also gave me great suggestions for visiting places.

Stayed in January 2025

Stayed in Cusco for 2 weeks bouncing around diff hotels and hostels and this is by far the best I stayed in. Consistently hot water with great water pressure, hard to find in Cusco. Beds comfy. Breakfast great. And staff going over and above at every step. Special thank you to Juvenil (probably spelt wrong) who went over and above to help me.

Stayed in November 2024

Clean, well managed, convenient, friendly staff. Set breakfast, very good coffee. WiFi worked. Hot shower water. Short walk to the Inca Rail departure point.

Stayed in October 2024

Non-buffet style breakfast, it still very diverse offer

This is a very comfortable place to stay not just because of the comfy beds and quietness despite being in a very central location but because of the amazing staff. They were amazing and always willing to help with very good tips and accommodate extra requests. I went back to Cusco several times during my trip and always went back to this place.

Stayed in October 2024

It was all great. Maybe start serving breakfast at 5am. Many tours start around 6 so guests can eat before they leave.

Staff is really sweet and helpful. Pick up from the airport was provided and they called a taxi for me for departure. Breakfast is very simple but good - fresh fruit, coffee/tea, boxed juice, bread, spam like ham and boiled egg. Breakfast is served from 6am which doesn’t work with most tours so they give you a boxed breakfast before you depart which is really nice. Room was clean, a bit cold but there was a small heater and the blanket is really warm. Once in bed I didn’t need the heater anymore. TV with cable and option to switch to English. Hot water with great pressure. Better pressure than most US hotels actually.

Stayed in October 2024

Nothing

We were allowed to store our bags for free after checking out, until late night till we take our bus. Delicious breakfast. Excellent location inside the city centre. Helpful staff.

Stayed in October 2024

Perfect location. Super close to the center of town but quiet.

Stayed in October 2024

There was no desk or table. Facilities were a bit worn.

The location was great down a quiet pedestrian walkway. The staff was very friendly and accommodating. Breakfast had a nice variety of options and was very self-service for your convenience. The bed was comfortable and the shower was great.

Stayed in October 2024

Floor dusty and not clean

Well located Great price Photos accurate Simple breakfast but very filling - also gave take away breakfasts for early starts Helpful staff - particularly when I was suffering from altitude sickness on our first night Front door is locked which is very secure - staff available 24/7 to open it Very good water pressure - hot water just takes a couple mins to come in

Stayed in September 2024

The staff was extremely kind, welcoming and helpful, and the location was simply great, literally 5 min walk from the main square etc. The room had everything I needed and was spacious. Breakfast was plain but good!

Stayed in September 2024

Nothing

Location, private bathroom, breakfast included, thick blankets, space heater, hairdryer, shampoo, soap, the staff, hot water shower

Stayed in September 2024

Breakfast box on the days we left early for tours. Hairdryer. Confy bed. Staff really friendly and helpfully. Complimentary tea on the entrance everyday. Hot water. Location.

Stayed in September 2024

Nothing.

The hotel is centrally located in the city centre, but what really liked about this hotel was the staff was extremely nice. They accommodated us well according to our request and the owner ensured we had a good experience.

Stayed in September 2024

The staff are very caring and kind. Provide a very intimate breakfast.

Stayed in September 2024