Reviews of Hatun Inti Boutique 4 stars
AV. Imperio de los Incas s/n, Mach 01 Machu Picchu, Peru
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Reviewed: 24 August 2025 · Stayed in July 2025
Verified reviewDelicious and very friendly staff. Clean. Fuel for Machu Picchu morning.
A screen on the river door. To enjoy the sound and view with out letting bugs in. But not a big deal. Just a could have been nice to have not a must
Dear Mr. Caetano, thank you very much for your wonderful feedback. We are delighted to hear that you found our staff to be friendly and helpful, and that you enjoyed the stunning views from your balcony. Cleanliness and comfort are our top priorities, and we are pleased that you felt well-prepared for your morning journey to Machu Picchu. Your suggestion regarding a screen for the river door is appreciated, and we will certainly consider it as we strive to enhance our guests' experiences. We hope to welcome you back in the future for another memorable stay.
Dear Mr. Caetano, thank you very much for your wonderful feedback. We are delighted to hear that you found our staff to be friendly and helpful, and that you enjoyed the stunning views from your balcony. Cleanliness and comfort are our top … Show more
Reviewed: 18 August 2025 · Stayed in July 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified review-
We booked accommodation with breakfast. Unfortunately, breakfast at 6:00 a.m. is not available – something that is usually expected in this region, as many guests leave for trekking tours at 7:00 a.m. Nearby hotels offer this without any issues. The property is advertised as a four-star hotel but does not live up to this standard. The rooms are much smaller than the advertised 25 m², the furniture and flooring are old and heavily worn, and the heating runs constantly without the option to adjust it. Most problematic: the room only has a window facing the corridor, which means no fresh air and no privacy. Common areas like the restaurant are also unappealing. Overall, the hotel feels more like a basic two-star property rather than the four stars it claims.
Dear Thomas, sorry, I think the hotel comment was confused, since our rooms do not have a window to the hallway. We are located in Machupicchu Pueblo.
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewWe paid 215eu per night for a room overlooking a construction site in active use during the night and alongside a railroad so no sleep at night. The breakfast had very limited options and bad quality. Extra breakfast options were available at a fee. Staff was not very helpful at all.
Dear Mr. van Langen, thank you for taking the time to share your feedback. We sincerely apologize for the inconveniences you experienced during your stay. Your comments regarding the room conditions and breakfast options are invaluable to us, and we will address these issues with our team to ensure improvements are made. We strive to provide a pleasant experience for all our guests, and it is clear we fell short in your case. We appreciate your insights and hope you will consider giving us another opportunity to serve you better in the future.
Dear Mr. van Langen, thank you for taking the time to share your feedback. We sincerely apologize for the inconveniences you experienced during your stay. Your comments regarding the room conditions and breakfast options are invaluable to u… Show more
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewThe staff is amazing. Mr. Pedro and the team were Very helpful and kind. The property is located in a prime location, close to the markets, bus stop for Machu Picchu, and gives you all the facilities you need. The room was very clean and comfortable. Perfect to travel with elderly and kids.
The only thing might get a bit noisy due to the train passing, but again the location was very convenient for us.
Dear Mr. Altamirano, thank you very much for taking the time to share your experience. We are delighted to hear that you found our staff, particularly Mr. Pedro and the team, to be helpful and kind. It is wonderful to know that our prime location and the cleanliness and comfort of your room contributed to a perfect stay for you and your family. We appreciate your feedback and look forward to welcoming you back on your next visit. Your satisfaction is our priority, and we are committed to providing an exceptional experience for all our guests.
Dear Mr. Altamirano, thank you very much for taking the time to share your experience. We are delighted to hear that you found our staff, particularly Mr. Pedro and the team, to be helpful and kind. It is wonderful to know that our prime lo… Show more
Reviewed: 3 August 2025 · Stayed in July 2025
Verified reviewReviewed: 3 August 2025 · Stayed in July 2025
Verified reviewReviewed: 2 August 2025 · Stayed in August 2025
Verified reviewThey cancelled by reservation one week before my arrival, first they said my credit card was invalid. I resubmitted payment. They then said it was a debit card, I tried a new card. They kept sending me messages through booking.com that it was a debit card. My card is the chase sapphire reserve card, I called chase they said they never submitted payments on either card I tried. I tried talking to them on WhatsApp where they told me that the hotel is fully booked and the room I booked is not available. That I should take a room without a view. I booked this hotel just to get the river view room. It’s one week before I leave and I now I am scrambling for a room. I also saw that they had my room available at a higher rate while they were sending me messages that my credit card was invalid. They basically sold for my room for a higher price
They cancelled by reservation one week before my arrival, first they said my credit card was invalid. I resubmitted payment. They then said it was a debit card, I tried a new card. They kept sending me messages through booking.com that it was a debit card. My card is the chase sapphire reserve card, I called chase they said they never submitted payments on either card I tried. I tried talking to them on WhatsApp where they told me that the hotel is fully booked and the room I booked is not available. That I should take a room without a view. I booked this hotel just to get the river view room. It’s one week before I leave and I now I am scrambling for a room. I also saw that they had my room available at a higher rate while they were sending me messages that my credit card was invalid. They basically sold for my room for a higher price
Dear Bhainwattie, thank you for taking the time to share your experience. We sincerely apologize for the inconvenience you encountered regarding your reservation. We understand how important it is to secure the specific room type you desire, and we regret that we were unable to meet your expectations in this instance. Your feedback is invaluable, and we will thoroughly investigate the matter to ensure that similar situations do not occur in the future. We appreciate your understanding and hope you will consider giving us another opportunity to provide you with the experience you deserve.
Dear Bhainwattie, thank you for taking the time to share your experience. We sincerely apologize for the inconvenience you encountered regarding your reservation. We understand how important it is to secure the specific room type you desire… Show more
Reviewed: 20 July 2025 · Stayed in July 2025
Verified reviewReviewed: 12 July 2025 · Stayed in July 2025
Verified reviewReviewed: 11 July 2025 · Stayed in June 2025
Verified reviewReviewed: 7 July 2025 · Stayed in July 2025
Verified reviewEnjoyed our stay tremendously. The hotel is in a great location easily accessed the train station and bus to Machu Picchu without difficulty. The staff was very nice and helpful, and breakfast was delicious. The room was comfortable and the shower was hot with great pressure we loved our stay and would stay here again.
There was some construction outside so at times it was a little loud, but this was not the hotel’s fault.
Dear Reddy, thank you very much for your wonderful feedback. We are delighted to hear that you enjoyed your stay and found our location convenient for accessing the train station and bus to Machu Picchu. It is gratifying to know that our staff made a positive impression and that you appreciated the delicious breakfast and comfortable room. Your kind words motivate us to continue providing excellent service. We look forward to welcoming you back in the future for another memorable experience.
Dear Reddy, thank you very much for your wonderful feedback. We are delighted to hear that you enjoyed your stay and found our location convenient for accessing the train station and bus to Machu Picchu. It is gratifying to know that our st… Show more
Reviewed: 6 July 2025 · Stayed in July 2025
Verified reviewGreat location, super close to any hot spots. Easy to find yourself around. Wonderful river/stream view, perfect location.
We stayed two nights and the room service did not show up during our stay so trash bins were full.
Dear Krystian, thank you for taking the time to share your experience. We are delighted to hear that you enjoyed our prime location and the beautiful river view during your stay. It is always our goal to provide memorable experiences for our guests. We appreciate your feedback regarding room service, and we will certainly address this matter to ensure a more seamless experience for future guests. We hope to welcome you back soon for another enjoyable stay.
Dear Krystian, thank you for taking the time to share your experience. We are delighted to hear that you enjoyed our prime location and the beautiful river view during your stay. It is always our goal to provide memorable experiences for ou… Show more
Reviewed: 3 July 2025 · Stayed in July 2025
Verified reviewThe location, the helpful staff and the delicious breakfast. The shower was wonderful and easy to use. The welcome drinks were a great idea and both of us liked the camomile tea.
It would be great to have our room made up early rather than late. It meant that we couldn’t rest after our hike. In the bathroom there is no face tissue or a glass to rinse your mouth. The twin bed room needs another sofa.
Dear Mayling, thank you for taking the time to share your experience. We are delighted to hear that you enjoyed our location, the helpfulness of our staff, and the delicious breakfast, particularly the chamomile tea. Your feedback regarding the room preparation time and bathroom amenities is invaluable, and we will certainly take it into consideration as we strive to enhance our services. We appreciate your comments and hope to have the pleasure of welcoming you back for another enjoyable stay in the future.
Dear Mayling, thank you for taking the time to share your experience. We are delighted to hear that you enjoyed our location, the helpfulness of our staff, and the delicious breakfast, particularly the chamomile tea. Your feedback regarding… Show more
Reviewed: 22 June 2025 · Stayed in May 2025
Verified reviewThis is quite a luxurious hotel at Aguas Calientes! We had decided to spend two days and visit two different routes at MaPi! Since it was at the end of the trip we decided quite late to splurge on this hotel and it was a good decision because we had a lovely time relaxing in a river view room with the hot tub ! After all the climbing at Ollantaytambo and MaPi we could stretch and loosen our aching selves😄
Everything was good!
Dear Shrinivas, thank you very much for sharing your wonderful experience with us. We are delighted to hear that you enjoyed your stay and found our hotel to be a luxurious retreat during your visit to Aguas Calientes. It is gratifying to know that the river view room and hot tub provided you with the relaxation you needed after your adventures at Ollantaytambo and Machu Picchu. Your kind words motivate us to continue delivering exceptional service. We look forward to welcoming you back in the future for another memorable stay.
Dear Shrinivas, thank you very much for sharing your wonderful experience with us. We are delighted to hear that you enjoyed your stay and found our hotel to be a luxurious retreat during your visit to Aguas Calientes. It is gratifying to k… Show more
Reviewed: 8 June 2025 · Stayed in April 2025
Verified reviewLocation was excellent, a short walk from the train station and easy to get to the bus to go to Macchu Pichu the next morning. The breakfast was very good with lots of choice and the rooms spacious and comfortable.
This is not a complaint but we paid extra for the river view room which was extremely noisy due to the rapidly running water. Not a problem for us as we actually like the sound but might be for any light sleepers!
Dear ALİ, thank you for taking the time to share your experience. We are delighted to hear that you found our location convenient for your visit to Machu Picchu and that you enjoyed the variety of options at breakfast, as well as the spaciousness and comfort of your room. Your feedback is invaluable to us, and we appreciate your understanding regarding the river view room. We strive to provide a pleasant stay for all our guests, and we hope to have the opportunity to welcome you back in the future for an even more enjoyable experience.
Dear ALİ, thank you for taking the time to share your experience. We are delighted to hear that you found our location convenient for your visit to Machu Picchu and that you enjoyed the variety of options at breakfast, as well as the spacio… Show more
Reviewed: 3 June 2025 · Stayed in May 2025
Verified reviewReviewed: 29 May 2025 · Stayed in May 2025
Verified reviewThe location is perfect. Bed is comfortable, outside view on river is stunning. Jacuzzi in the bathroom - a special bonus.
Nothing
Dear Svetlana, thank you for sharing your experience at our hotel. We are delighted to hear that you enjoyed the perfect location, comfortable bed, and stunning river view from your room. It's great to know that you found the jacuzzi in the bathroom to be a special bonus. Your feedback is valuable to us. If there is anything we can do to make your next stay even better, please let us know. We look forward to welcoming you back for another wonderful trip to Machu Picchu.
Dear Svetlana, thank you for sharing your experience at our hotel. We are delighted to hear that you enjoyed the perfect location, comfortable bed, and stunning river view from your room. It's great to know that you found the jacuzzi in the… Show more
Reviewed: 28 May 2025 · Stayed in April 2025
Verified reviewReviewed: 27 May 2025 · Stayed in May 2025
Verified reviewRoom view and facilities
Bed comforting
Dear Mr. Guduru, thank you for sharing your feedback with us. We are delighted to hear that you enjoyed the room view and facilities during your stay. We appreciate your comments regarding the bed comfort and will take this into consideration for future improvements. Your satisfaction is important to us, and we hope to welcome you back for an even better experience in the future.
Dear Mr. Guduru, thank you for sharing your feedback with us. We are delighted to hear that you enjoyed the room view and facilities during your stay. We appreciate your comments regarding the bed comfort and will take this into considerati… Show more
Reviewed: 20 May 2025 · Stayed in May 2025
Verified reviewRiver view room had beautiful view. Great location. Very good breakfast. Staff friendly and accommodating.
N/A
Dear Jack, thank you for your positive feedback regarding your recent stay. We are delighted to hear that you enjoyed the beautiful river view from your room, as well as our great location and breakfast offerings. It is also wonderful to know that our staff made a positive impression with their friendliness and accommodating service. We strive to provide an exceptional experience for our guests and appreciate your valuable insights. We look forward to welcoming you back in the future.
Dear Jack, thank you for your positive feedback regarding your recent stay. We are delighted to hear that you enjoyed the beautiful river view from your room, as well as our great location and breakfast offerings. It is also wonderful to kn… Show more
Reviewed: 13 May 2025 · Stayed in May 2025
Verified reviewReviewed: 12 May 2025 · Stayed in April 2025
Verified reviewlimpo, staff educado e prestativo
café é fraco o
Reviewed: 11 May 2025 · Stayed in May 2025
Verified reviewThe room was amazing. Sadly I was with my son so I didn't get a chance to utilize the fireplace or jacuzzi tub. Our only complaint was we were at the front of the hotel and depending on what time you go to bed the train goes by at different times. I was so tired I didn't hear a thing but my son woke up twice the first night. The 2nd and 3rd night he was fine. They do have other rooms on the other side facing the river which I would recommend more. I have no doubt if we asked to switch rooms they would have done it gladly the staff was so nice. The location was the best. We walked to the ascension in less than 20 minutes and began our adventure. The whole town is small so your close to all the restaurants and it's impossible to get lost. There's a small balcony in the room we were in and almost everyday there was some kind of festive celebration that was just amazing to watch and share with family and friends.
Not really anything. We had an amazing time and the hotel was a big part of it. We especially appreciated the cold water refill dispenser in the lobby. Ice cold water.
Dear Patricia, thank you for sharing your experience at our hotel. We are delighted to hear that you enjoyed the amazing room, even though you couldn't fully utilize the fireplace and jacuzzi tub. We appreciate your feedback regarding the train noise and will take it into consideration for future improvements. It's great to know that you found our staff nice and accommodating. We are glad you had a wonderful time and that our hotel was a big part of it. We hope to welcome you and your husband for a longer stay next time. Thank you for choosing us!
Dear Patricia, thank you for sharing your experience at our hotel. We are delighted to hear that you enjoyed the amazing room, even though you couldn't fully utilize the fireplace and jacuzzi tub. We appreciate your feedback regarding the t… Show more