A screen on the river door. To enjoy the sound and view with out letting bugs in. But not a big deal. Just a could have been nice to have not a must

Delicious and very friendly staff. Clean. Fuel for Machu Picchu morning.

Stayed in July 2025

The only thing might get a bit noisy due to the train passing, but again the location was very convenient for us.

The staff is amazing. Mr. Pedro and the team were Very helpful and kind. The property is located in a prime location, close to the markets, bus stop for Machu Picchu, and gives you all the facilities you need. The room was very clean and comfortable. Perfect to travel with elderly and kids.

Stayed in August 2025

There was some construction outside so at times it was a little loud, but this was not the hotel’s fault.

Enjoyed our stay tremendously. The hotel is in a great location easily accessed the train station and bus to Machu Picchu without difficulty. The staff was very nice and helpful, and breakfast was delicious. The room was comfortable and the shower was hot with great pressure we loved our stay and would stay here again.

Stayed in July 2025

We stayed two nights and the room service did not show up during our stay so trash bins were full.

Great location, super close to any hot spots. Easy to find yourself around. Wonderful river/stream view, perfect location.

Stayed in July 2025

It would be great to have our room made up early rather than late. It meant that we couldn’t rest after our hike. In the bathroom there is no face tissue or a glass to rinse your mouth. The twin bed room needs another sofa.

The location, the helpful staff and the delicious breakfast. The shower was wonderful and easy to use. The welcome drinks were a great idea and both of us liked the camomile tea.

Stayed in July 2025

Everything was good!

This is quite a luxurious hotel at Aguas Calientes! We had decided to spend two days and visit two different routes at MaPi! Since it was at the end of the trip we decided quite late to splurge on this hotel and it was a good decision because we had a lovely time relaxing in a river view room with the hot tub ! After all the climbing at Ollantaytambo and MaPi we could stretch and loosen our aching selves😄

Stayed in May 2025

This is not a complaint but we paid extra for the river view room which was extremely noisy due to the rapidly running water. Not a problem for us as we actually like the sound but might be for any light sleepers!

Location was excellent, a short walk from the train station and easy to get to the bus to go to Macchu Pichu the next morning. The breakfast was very good with lots of choice and the rooms spacious and comfortable.

Stayed in April 2025

Nothing

The location is perfect. Bed is comfortable, outside view on river is stunning. Jacuzzi in the bathroom - a special bonus.

Stayed in May 2025

Bed comforting

Room view and facilities

Stayed in May 2025

N/A

River view room had beautiful view. Great location. Very good breakfast. Staff friendly and accommodating.

Stayed in May 2025

café é fraco o

limpo, staff educado e prestativo

Stayed in April 2025

Not really anything. We had an amazing time and the hotel was a big part of it. We especially appreciated the cold water refill dispenser in the lobby. Ice cold water.

The room was amazing. Sadly I was with my son so I didn't get a chance to utilize the fireplace or jacuzzi tub. Our only complaint was we were at the front of the hotel and depending on what time you go to bed the train goes by at different times. I was so tired I didn't hear a thing but my son woke up twice the first night. The 2nd and 3rd night he was fine. They do have other rooms on the other side facing the river which I would recommend more. I have no doubt if we asked to switch rooms they would have done it gladly the staff was so nice. The location was the best. We walked to the ascension in less than 20 minutes and began our adventure. The whole town is small so your close to all the restaurants and it's impossible to get lost. There's a small balcony in the room we were in and almost everyday there was some kind of festive celebration that was just amazing to watch and share with family and friends.

Stayed in May 2025

Just a 2-minute walk to the bus, which takes you to Machu Picchu. Nice river view, thhough the windows do not block out the sound of the rushing water

Stayed in April 2025

Light in the room

Staff

Stayed in April 2025

Nothing

Fantastic staff, unbelievably great location, clean rooms. Breakfast was good. It was simply fantastic. Staff member Joseph really helped us.

Stayed in April 2025

Breakfast was really poor

Good location and comfortable.

Stayed in April 2025

Pedro was the best. He went out of his way to make our stay comfortable and fun.

Stayed in April 2025

The river was loud although we were there early season so water levels were really high.

Great river views and very convenient to both the train station and the bus station to Machu Picchu.

Stayed in March 2025

Close to the downtown

Stayed in March 2025

Breakfast probably needs a bit of work.

Amazing views of the river and mountains

Stayed in February 2025

No washcloths. Next time in Peru, I’ll bring my own 😊

Location (very close to market and bus to Machu Pichu), staff was excellent, breakfast buffet. I loved the coffee and tea options. Marialena was a HUGE help when I got altitude sickness. Her intervention (Aguas De Florida), saved our trip! They stored luggage when we went to Machu Pichu and let us stay there after to wait for the train. Wish I’d had time to use the spa bathtub.

Stayed in January 2025

No blinds on windows so sunlight streams in at 5 am. No air-conditioning and we had to ask for a separate fan.. all night we could smell smoke although faint.

Great location steps from the buses to machu Pichu. Rooms overlook the urabamba river which is nice. New bathrooms. Staff is quite helpful and friendly. Hotel is clean and the rooms are decent.

Stayed in December 2024

All good about the property.

Location and cleanliness. Spacious room.

Stayed in November 2024

Since it's very close to the river and forest, you must apply insect & mosquito reppelent and prevent to open the window at night.

The room is quite big and beautiful compared to average hotel in Aguas Calientes. The view is execeptional, you can hear the river sounds during the night and very comforting. I love the en suite jazucci in my room. The location is perfect, in the central near station and popular cafe, resto and traditional market.

Stayed in September 2024