Reviews of Villa Condesa Del Mar 5 stars

We stayed earlier this year and returned for whale watching season which we highly recommend doing if you visit during the season. We like that the property has direct beach access and plan to return annually for our vacations.

The view was nice.

However, this is advertised as a luxury hotel and it is FAR from that. It is not a hotel, it is a bed and breakfast. Barely breakfast-we were only offered eggs as an option. The staff is unprofessional and messy, the service was TERRIBLE!!!!! No concierge or front desk, and when asking for toothpaste they said “we don’t offer those boutique services”. Room was dirty and the shower was clogged at all times.

The location and island in general is very beautiful. Breakfast is standard continental breakfast with eggs as you like, toast, sausage, fruit, pancakes, juice and coffee. We also ordered lunch and dinner a la carte from the chef.. the food was great and we recommend eating on site.

We only stayed one night. We think two nights is better to do a whale watching tour and also explore the island

We had a great time! The beaches are spectacular! We stayed with friends and we would return! We recommend for couple, families or friends

We wish there was multiple Ferries per day. It would create better ease of access and work better with the times although this was no issue for us

The staff was amazing. They did everything in their power to make sure that we were comfortable. Brian and his team were awesome

I didn't like the fact that there is only one ferry trip a day to the island

- Amazing views of the sea and easy access to a beautiful beach - Nice pool you can enjoy with sun loungers - The one guy speaking English brought us from the ferry port to the house. He was the only one at least appearing to care about the guest experience  but that's unfortunately about it.

- Room wasn't properly cleaned in some areas, we found dead bugs and clothing from the people staying before us, kitchen was not clean at all - The "included breakfast" consists of two eggs and two pieces of toast OR one pancake (can't have both) made from powder. You'll also get a small bowl of apple and some jam (which was open and never cooled) and one black coffee - that's it. No milk for your coffee, no additional spreads, no juice, not even water. An absolute joke. We saw people bringing their own spreads for breakfast - never seen that before. When we asked for a couple more eggs we were told they charge 13$. Yes, 13$ for two eggs and two pieces of toast without anything. - The property is in a state of disrepair. Broken tiles everywhere, everything is being fixed in questionable ways. For example the slightly dangerous stairs to the beach - Beach is great and definitely usable, but there is trash in some places that could easily be removed (but no one does it) - Basic things missing. There are two gas burners but no way to light them, a weird assortment of dishes, maybe a laundry rack would be nice? - No menus anywhere. If you find an employee (which often you just don't) you don't really know what you can order or how much they charge for it. -No hot water. We told the only employee that understood us. He said he would look into it. Never heard about it again and still no hot water until checkout. - Don't even think about using the gym - Many broken sunloungers at the beach. No one seems to care about replacing or repairing them. Neutral - Except for one guy, nobody spoke a single word of english. But that's ok for me if I travel to a foreign country I have to expect this. - Weirdly no reception area. Feels more like a hostel or B&B. People were bringing their own food and drinks from the supermarkets. Don't expect a hotel experience.

Location

Maintenance

La vista, la playa, la piscina y el personal fueron maravillosos. Volveríamos.

The hotel has a beautiful view over the beautiful beach which is just down some steps. It is one of the few hotels with a pool. Samuel and Roman, the two guys running the hotel, went out of their way to make our stay pleasant; very nice guys.

The hotel is somewhat run down / dilapidated and is in urgent need of a makeover. We had booked under the belief that there would be restaurant service, but it turned out that as there was no chef, there was also no restaurant (except for a simple breakfast service).

Nice hotel, on the beach, good breakfast, nice staff. Helped on early check-in and late checkout.

Infrastructure not so good. Doors not working well, low structure in the bathrooms.. not so new installations.

we spent a very enjoyable weekend with our extended family. the layout of accommodations and staff made us feel very much at home. we would recommend for larger groups traveling together as every one can remain close to hang out together. we enjoyed a bonfire on the beach in the evening and we really had a great time. would visit again :)

We had a great stay at Condesa! The hotel was extremely accommodating and facilitated our late arrival from another hotel we had issues at. We only wish we had stayed longer and chose this accommodation from the beginning. We can't stay enough about the friendliness of staff, this made our entire island experience a great one!!

incredible views from the pool deck. Staff very friendly and accommodating. Room very comfortable. Would definitely return

Nothing.

We were a group of six who had booked a stay at Villa Condesa del Mar, but upon arrival, it became immediately clear that the property was in no condition to host guests. The hotel was poorly maintained, lacked basic cleanliness, and was severely understaffed. It bore no resemblance to the photos or positive ratings found on Booking.com or Instagram. We were told to leave our luggage in what appeared to be an abandoned gym filled with old equipment — not a proper check-in area by any means. The state of the facilities, including unsafe stairs to the beach and neglected common areas, made it impossible for us to consider staying. Therefore we saw no other choice but to find and pay for alternate accommodations on the same day to avoid completely ruining our holidays. Despite never staying at the property, the hotel has refused to issue a refund. We have tried to contact them daily by phone and email with no response. The lack of free cancellation options now almost seems intentional, and reflects the hotel's unwillingness to take responsibility for misleading advertising and substandard conditions.

The staff was really nice and the hotel is “in the beach”

The stairs to the beach and the hotel overall are old requiring renovations

Excellent attention by staff we felt right at home! Island is beautiful and definitely something to check out while in Panama!

The staff were very friendly and made us feel extremely welcomed. It rained for a few hours the first day we arrived so we watched a movie and watched the storm pass from our room. It passed very quickly. The views were incredible and watching the storm from that view wasfun. Tv had streaming apps loaded which was a bonus. We than resumed enjoying outdoor time for the rest of stay. We went with the flow and had a great time

Nothing we had a great time

CLIENTS CAME BACK COMPLAINING ABOUT THE PROPERTY. THE PROPERTY WAS DIRTY, THE STAFF UNFRIENDLY AND LACKED CUSTOMER SERVICE. THE TOWELS, THE BATHROOMS, THE BEDDING WAS HORRIFIC. TOTAL DISSAPOINTMENT.

THE PROPERTY WAS DIRTY, RUN DOWN. ELECTRICAL OUTLETS EXPOSED. NOT UP TO ANY STANDARD OR CODE. THE STAFF WAS NOT FRIENDLY. BEDDING AND TOWELS HAD STAINS. NO TOILET PAPER IN THE ROOM. LOUNGE CHAIRS OUTSIDE WERE DIRTY AND NOT USEABLE.

The view and beach.....which is bloody difficult to access

No hot water No electricity No hot water No kitchen No bar Booking.Com says 5 Star??????? Bloody bullshit