Room size, equipment, facilities

Stayed in August 2025

Spa availability with 2-3 weeks waiting time

Location, staff and food offer

Stayed in July 2025

Location - breakfast

Stayed in February 2025

Very nice staff, good service.

Stayed in February 2025

The only thing we were disappointed in was the size of the pool. It was more like the size of a jacuzzi, that’s the only reason I’m giving it an 8 and not a 10.

The staff was amazing! Food was great, the view excellent & so much more!

Stayed in February 2025

Well there were a couple problems: - I did not realize they did not charge my card but just blocked for some reason when I arrived my german credit card was blocked by my bank, they did not accept euros, money transfer or paypal!! or even debit card and the only atm close also did not work for my banks. So it was late, I was super tired and had to fly the next morning. This was a real nightmare. They also would not offer me a link to pay as they need at least 2 days to reflect the transaction, so super bad!!! I was able to solve with a very nice lady who was passing by and paid with her credit card and I transferred the money immediately through paypal. If it wasn't for her I do not know what I would have done. - They had here in booking that they offer Free shuttle from the airport. They do not have it! so be careful!! I wrote them many days before my arrival and they never replied!!!. I had to pay my taxi from the airport to the hotel but I have to say at the next morning I explained the problem and they promised to take this out from booking as it is not true and they paid for my taxi back to the airport as a courtesy for the problems, so all good. To be honest with all these problems I would have rated this hotel very bad but the personal was so helpful and nice and the room so clean and comfy that I reconsidered it.

The hotel is in a great location, beautiful, safe and very close to the airport. the employees are incredible and try to help you in the best way they can. They are super customer oriented. The room is extremely clean and the breakfeast is also 10/10

Stayed in November 2024

We liked that the room was comfortable, and we had a nice stay. The breakfast had a nice selection of cold, warm, and hot dishes. The pool area is very nice, and it was lovely to be in an outdoor space that felt relaxing. The Westin is a great location in Costa del Este. We would recommend this hotel to others and we would stay at this hotel again in the future.

Stayed in November 2024

That I couldn’t stay longer .

Property was in a great location. A close to highway.It was clean and pleasant to do check in.

Stayed in October 2024

Nothing! All perfect

Excellent service and convenience! Friendly and polite employees! Very complete and delicious breakfast! Extremely clean and comfortable hotel! everything 10/10

Stayed in August 2024

The staff is amazing. Eric took care of me and was so kind and professional.

Stayed in July 2024

Please take notice that sometimes at different hours a smell of cigarette smoke is felt in the bathroom. It's not annoying, but it suggests that maybe someone is untighfully smoking in another room

The quality of the staff in all venues is outstandig, highy professional and Panamenian cordial at the same time, they go out of their way to please you. One night we called the front desk because there was a party at the Hotel and you could hear the music, the volume was immediately lowered and the following day, the manager Ms. Carol Wong called to apologize and later sent some fruits. The buffet is one of the best you will find anywhere, both in variety and quality, it's amazing. The room very comfortable and sqeaky clean. The location in Costa del Este unbeatable

Stayed in July 2024

Very good breakfast. Nice location. Nice staff.

Stayed in May 2024

It was a bit pricey

Breakfast was great, room was great, staff was great. Overall great experience.

Stayed in March 2024

Limited dinner menu

Clean, well organized, great service, great location

Stayed in March 2024

Location

Stayed in February 2024

there was an off smell when entering the lobby. suggestion - the area needs to be ventilated. expected more room amenities, such as bath robe and slippers.

Breakfast was delicious with a variety of local and nutritious options. the location is ideal - close to many restaurants and coffee shops. nice ambiance

Stayed in December 2023

N/A

Front desk staff was excellent especially Elizabeth who is a very special lady who solves every problem quickly and with a smile. She brightened every morning with a brief chat and query on how we were doing.

Stayed in December 2023

Attention,

Stayed in November 2023

That the room was lacking a phone, and a clock. After arriving home, found that I was charged for my sister's room for the 1 night, that I had made reservations for. It was made through Booking.com, but the room was made under my sister's name, even though I was the one who made the bookings for my entire family. Since my sister had paid for her room while there, the hotel should not have charged me for the cost of her room. I had to resort to my credit card for assistance, and disputed that charge!

That the staff was very accommodating with our request, and made sure our needs were met.

Stayed in June 2023

Nothing

Excellent location, service and food.

Stayed in June 2023

Cozy facilities and very clean.

Stayed in June 2023

nothing I can think of

Just about everything- simply superb. Restaurants close by

Stayed in May 2023

I have nothing to say about the property

close to airport

Stayed in May 2023

The pool is way smaller than expected and windows are dirty so we can't enjoy the view while swimming

The staff very accomodating and friendly Room was clean and very neat Great cocktails and ambiance at the bar

Stayed in May 2023