Reviews of The Tides by Playa Caracol
Playa Caracol Residences & Beach Club, Chame, Panama
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Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewI love this beach and the amenities, the house is relatively new and well set.
Even been new, we had issue with the dish washer (never worked) even after 2 visits from maintenance, this was far from ideal in a full week vacation , and we had a water infiltration that was not nice (even do not a real issue during the stay)
Reviewed: 15 August 2025 · Stayed in July 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewGreat place for family close to the beach
The Tides was great place to stay. The only complaint was the two restaurants in the complex The Vento Italian restaurant, I seat on a table with my family and we never got any attention from the waitress to order the food. My wife needed to stand up and go to the cashier to order. She ordered 2 pizzas and 3 cups of water and we only got the pizza/never the water. The other restaurant by Surfside the same thing. The servers need to be trained to provide what the customer needs like water, napkins, in other words the very basic of a good customer service in a food place.
Reviewed: 3 August 2025 · Stayed in July 2025
Verified reviewFood was not the best, but ok
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewThe property is beautiful, the complex is super nice and has all the amenities you can need. There are selected chairs to sit at the beach. Everything is super organized.
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewVilla layout was good.
Poor customer service, delayed check-in, and they didn’t have some amenities mentioned online.
Reviewed: 19 July 2025 · Stayed in July 2025
Verified reviewThe house is super cute, pool great design, club is good for value
Terrible communication through WhatsApp line that they provide and contacted me. Could not check in and sleep in the villa the first night because they didn’t respond at 7.40pm and they’re meant to be expecting us until 9pm. Next day terrible process for check in and not the process they text you to do so became long and confusing and annoying with a crying baby
Reviewed: 30 June 2025 · Stayed in May 2025
Verified reviewReviewed: 15 June 2025 · Stayed in May 2025
Verified reviewReviewed: 9 June 2025 · Stayed in June 2025
Verified reviewInternet was not working, no tv and ac was not working properly and not cooling enough
Reviewed: 27 May 2025 · Stayed in May 2025
Verified reviewReviewed: 16 May 2025 · Stayed in May 2025
Verified reviewReviewed: 12 May 2025 · Stayed in May 2025
Verified reviewBrand new house, beautifully decorated. Everything you need to enjoy a peaceful weekend getaway.
Check-in process was a little slow (vs other times booked directly), they didn’t know if I had payed, had to look for the payment from the bank in the app….
Reviewed: 7 May 2025 · Stayed in May 2025
Verified reviewNice place, modern installations
There are no pans
Reviewed: 11 March 2025 · Stayed in March 2025
Verified review