Reviews of The Haven - Hotel & Spa, - Adults Only 4 stars
Bajo Boquete, Boquete, Panama
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Reviewed: 9 July 2025 · Stayed in July 2025
Verified reviewThe room was nice and confortable, the massage at the spa was good.
I stayed here hoping for a relaxing getaway, but the hotel’s strict policies made my visit anything but easy: Pool by Appointment Only: You can’t just drop by the pool—you must reserve a 15-minute slot in advance. That really cuts into the “anytime” relaxation I expected. No Breakfast with Third-Party Booking: I booked through Booking.com, which didn’t include breakfast. That meant I was the only guest who had to pay out of pocket. Breakfast Starts Too Late: Breakfast service doesn’t begin until 8:00 AM. My coffee farm tour left at 8:30 AM, so I had to rush through breakfast in just 15 minutes. Early Checkout Requirement: Although the listed checkout time is 11:00 AM, I was forced to check out at 8:00 AM so I could make my tour. Paying $185 for an overnight stay where I only had access from 3:00 PM to 8:00 AM felt very expensive. No Time to Unwind: Between the crazy pool hours, rigid breakfast schedule, and early checkout, I never got a chance to truly relax. For flexible, guest-friendly policies and real downtime, I recommend looking elsewhere—there are plenty of hotels that let you enjoy your vacation on your own schedule.
Dear Ana Cecilia, Thank you very much for taking the time to share your feedback with us. We’re glad to hear you found the room comfortable and enjoyed your massage at the spa. We’re truly sorry to hear that some of our policies made your stay less relaxing than you had hoped. Guest feedback is extremely valuable to us, as it helps us improve and ensure each visitor enjoys a fulfilling and restful experience. Regarding our pool policy, we’d like to clarify that it only requires reservation between 7:00 AM and 6:00 PM, as it is a training pool designed for exclusive use and wellness-focused activities. Outside of those hours, from 6:00 PM to 10:00 PM, our hotel guests are welcome to enjoy the pool freely, without a reservation. Our checkout time is at 11:00 AM, but we always invite our guests to continue enjoying our wellness facilities—including the jacuzzi, sauna, steam room, showers, gym, and pool—for as long as they wish on their day of departure, at no extra cost. We also offer luggage storage at reception. Additionally, a late check-out can be requested in advance and is subject to availability, with or without an extra charge depending on the time needed. As for breakfast, it is indeed served from 8:00 AM to 10:00 AM and is freshly prepared for each guest. When guests have early tours or commitments, we are more than happy to prepare breakfast earlier—provided we receive notice ahead of time so that our chef can coordinate accordingly. We regret that you did not request this option in advance. Lastly, we understand the inconvenience caused by your third-party booking not including breakfast. Unfortunately, some external booking platforms offer packages that do not include it, but we are always available to clarify any inclusions before or during your stay. We genuinely appreciate your suggestions and hope we have the opportunity to welcome you back under more flexible circumstances, so you can enjoy the full relaxation experience we aim to provide. Warm regards, The Haven Team
Dear Ana Cecilia, Thank you very much for taking the time to share your feedback with us. We’re glad to hear you found the room comfortable and enjoyed your massage at the spa. We’re truly sorry to hear that some of our policies made your… Show more
Reviewed: 9 June 2025 · Stayed in May 2025
Verified reviewReviewed: 13 May 2025 · Stayed in May 2025
Verified reviewOutside was very pretty. Servers at breakfast very nice.
The rooms and bathroom need a big upgrade. Tiles on floor and shower very slick and could be hazardous.
Dear Edward, Thanks for choosing our Hotel for your stay. We are happy that you enjoyed your stay, thanks for your feedback.
Reviewed: 22 April 2025 · Stayed in April 2025
Verified reviewDear Peter! Thank you so much for staying with us and for sharing your valuable feedback. We’re glad you enjoyed our breakfast and hope you had a pleasant stay. Our property does not have a restaurant at the moment; however, we do have a café area where we offer breakfast from 8:00 a.m. to 10:00 a.m. and lunch from 12:00 p.m. to 2:00 p.m. We are glad you enjoyed your breakfast!!! We hope to welcome you again soon! kind regards, The Haven Team
Dear Peter! Thank you so much for staying with us and for sharing your valuable feedback. We’re glad you enjoyed our breakfast and hope you had a pleasant stay. Our property does not have a restaurant at the moment; however, we do have a c… Show more
Reviewed: 14 April 2025 · Stayed in April 2025
Verified reviewThis is a very tranquil, beautiful spa and hotel.One of the best i've stayed in in the world.
Reviewed: 9 April 2025 · Stayed in March 2025
Verified reviewLove it.
Thank you so much for your kind words and for taking the time to share your experience with us Dear Lydia! Your feedback and suggestions are extremely important to us, as they help us continue growing as a company and allow us to keep providing the best experiences to all our guests. We look forward to welcoming you again in the future! Warm regards, The Haven Team
Thank you so much for your kind words and for taking the time to share your experience with us Dear Lydia! Your feedback and suggestions are extremely important to us, as they help us continue growing as a company and allow us to keep prov… Show more
Reviewed: 13 March 2025 · Stayed in March 2025
Verified reviewLoved the whole atmosphere of this place, quiet, quaint and not too far from the town of Boquete Staff was professional and always wanting to please us. Yoga, swimming and gyms available Massages & other treatments a delight.
The only criticism is that their restaurant isn’t available for dinner, and it’s quite the walk to town. For us, it would’ve been less stressful than going out every night.
Dear Phyllis! Thank you for choosing to stay with us, and we appreciate you taking the time to share your feedback. We apologize for any inconvenience caused by the absence of a restaurant for dinner. Currently, we offer breakfast services from 8 am to 10 am and lunch from 12 pm to 2 pm in our cafeteria. We understand that this might not fully meet all guests' dining preferences, and we appreciate your understanding. Your comments are valuable to us, and we hope to have the opportunity to welcome you again in the future. Thank you once again for your stay and your feedback. Best regards, The Haven Team
Dear Phyllis! Thank you for choosing to stay with us, and we appreciate you taking the time to share your feedback. We apologize for any inconvenience caused by the absence of a restaurant for dinner. Currently, we offer breakfast services… Show more
Reviewed: 7 March 2025 · Stayed in February 2025
Verified reviewExcellent restaurant. Best food. Food was outstanding
Everything wonderful.
Thank you so much for your wonderful review Dear Barb! We're delighted to hear that you found us to be one of the best options for staying in Boquete. Your kind words mean a lot to us, and we look forward to welcoming you back on your next visit.
Thank you so much for your wonderful review Dear Barb! We're delighted to hear that you found us to be one of the best options for staying in Boquete. Your kind words mean a lot to us, and we look forward to welcoming you back on your… Show more
Reviewed: 6 March 2025 · Stayed in March 2025
Verified reviewReviewed: 5 March 2025 · Stayed in March 2025
Verified reviewReviewed: 19 February 2025 · Stayed in February 2025
Verified reviewA nice (but a bit worn down) hotel. Nice breakfast. Very nice staff. Location is good - easy to walk to Boquete town.
A bit worn down. The gym has a fair amount of equipment but is very old, and doesn’t seem to be cleaned at all.
Reviewed: 18 February 2025 · Stayed in February 2025
Verified reviewReviewed: 5 February 2025 · Stayed in February 2025
Verified reviewBreakfast was very good! We did not eat lunch there, so I cannot comment on lunch. The staff was very helpful. The Haven was one of the nicest places stayed when on vacation.
!
Dear Janet! Thank you very much for your kind words! It’s wonderful to know that The Haven was one of the nicest places you stayed during your vacation. Your feedback is very important to us, as your suggestions and comments help us continue growing as a company and allow us to offer the best possible experience to all our guests. We truly appreciate your time and hope to welcome you back in the near future for another relaxing stay! Warm regards, The Haven Team
Dear Janet! Thank you very much for your kind words! It’s wonderful to know that The Haven was one of the nicest places you stayed during your vacation. Your feedback is very important to us, as your suggestions and comments help us conti… Show more
Reviewed: 3 February 2025 · Stayed in February 2025
Verified reviewReviewed: 20 January 2025 · Stayed in January 2025
Verified reviewReviewed: 18 January 2025 · Stayed in January 2025
Verified reviewReviewed: 14 January 2025 · Stayed in January 2025
Verified reviewBeautiful location and very modern
Not enough included in the base price. For example, exercise Classes and breakfast.
Reviewed: 10 January 2025 · Stayed in January 2025
Verified reviewAmazing place! The place is so peaceful and beautiful! The room is lovely and we loved the terrace where we spend time watching humming birds. The outside hot tub and other spa facilities are nice. Staff was great!
We wanted to stay longer! If you stay longer, lack of food options might be an issue.
Dear Iira, Thank you so much for your wonderful review! We’re thrilled to hear that you enjoyed the peaceful and beautiful atmosphere of our hotel, as well as the terrace and spa facilities. Watching hummingbirds from the terrace truly is a magical experience! We’re also delighted that our staff made your stay even more enjoyable. Regarding food options, we currently offer an à la carte menu for breakfast and lunch, but we truly appreciate your feedback and may consider adding more options in the future. We hope to welcome you back in the future—hopefully for a longer stay! Best regards, The Haven Team
Dear Iira, Thank you so much for your wonderful review! We’re thrilled to hear that you enjoyed the peaceful and beautiful atmosphere of our hotel, as well as the terrace and spa facilities. Watching hummingbirds from the terrace truly … Show more
Reviewed: 3 January 2025 · Stayed in January 2025
Verified reviewReviewed: 26 December 2024 · Stayed in December 2024
Verified reviewcalm hotel, with a great gym. super breakfast
Dear Moser, Thank you for your kind review! We’re so pleased to hear that you enjoyed the calm atmosphere of our hotel, our well-equipped gym, and our delicious breakfast. We hope to have the pleasure of welcoming you back for another great stay soon! Best regards, The Haven Team
Dear Moser, Thank you for your kind review! We’re so pleased to hear that you enjoyed the calm atmosphere of our hotel, our well-equipped gym, and our delicious breakfast. We hope to have the pleasure of welcoming you back for another gre… Show more
Reviewed: 28 September 2024 · Stayed in September 2024
Verified reviewThe quiet and relaxing environment. Perfect to take a break.
Dear Marian, Thank you for your kind review! We’re delighted to hear that you enjoyed the quiet and relaxing environment of our hotel. It’s wonderful to know it provided the perfect setting for a well-deserved break. We hope to welcome you back soon for another peaceful getaway! Best regards, The Haven Team
Dear Marian, Thank you for your kind review! We’re delighted to hear that you enjoyed the quiet and relaxing environment of our hotel. It’s wonderful to know it provided the perfect setting for a well-deserved break. We hope to welcome yo… Show more
Reviewed: 8 September 2024 · Stayed in August 2024
Verified reviewBreakfast was very good and special!
Dear Kristin, Thanks very much for your review, it really helps us. We are very happy that you enjoyed your stay with us. Best Regards. The Haven Team
Reviewed: 6 September 2024 · Stayed in September 2024
Verified reviewA beautiful spa hotel. Courteous and friendly staff. Room was clean and pleasant. Staff were willing to arrange taxi’s and tours. Yoga and other classes available.
The restaurant was closed on Thursday, which was our only full day there. It would have been nice to know ahead of time. Washcloths in the bathroom would also be nice.
Dear Vicki, Thanks very much for your review, it really helps us to stay on top of the details and make every stay an amazing experience. We are very happy that you enjoyed your stay with us. Best Regards.
Reviewed: 29 July 2024 · Stayed in July 2024
Verified reviewThe hotel is immaculate, incredible grounds and the chef is wonderful. The hotel receptionists are there to meet your every need. The pool, yoga room and plenty of modern exercise equipment are available.
Taxis were readily available which was great! I like to walk however was a bit wary of few sidewalks to venture to town.
Thank you so much for your wonderful feedback Dear Miller! We're thrilled to hear that you enjoyed your stay with us, from our immaculate grounds to the attentive service of our reception team. We're glad you made use of our pool, yoga room, and exercise facilities. It's great to know that taxis were convenient for you, though we understand your concern about the sidewalks. We appreciate your input and hope to welcome you back soon!
Thank you so much for your wonderful feedback Dear Miller! We're thrilled to hear that you enjoyed your stay with us, from our immaculate grounds to the attentive service of our reception team. We're glad you made use of our pool, … Show more
Reviewed: 29 July 2024 · Stayed in July 2024
Verified reviewGreat food!!!!
Dear Karyn Thanks very much for staying with us, we are happy that you enjoyed the food and everything. We put all our efforts to offer the best service and is very satisfying to hear this comments and keep us motivated.