Reviews of Bristol Panama, a Registry Collection Hotel 5 stars

Let’s just say it wasn’t as I remembered it.

We were assigned a room with a wall for a view, 5th floor, probably the neighbor building’s parking. It is low season in Panama, the hotel was definitely nowhere near full, but I guess that can happen… When we entered the room the tv was not working so we called the reception to send someone and went out. Four hours later we came back and the tv was still not working. After taking a bath, there was no way to empty the bathtub so had to call the reception again to send someone to dig and pull the drain plug out… The door. You physically could not lock the door from the inside. You could close it, but not lock it. No other way to lock it, no chain, so we slept with the door basically open. Finally, breakfast time. This one was almost funny. In the evening we received a letter under the door saying that breakfast would be served on the 4th floor for a couple of days, instead of the 5th floor as usual. So we took the elevator to the 4th floor. To our surprise, breakfast area was not there. We went back to our room and checked the letter again. 4th floor. Went down to the lobby and asked one of the employees. He courteously directed us to a different elevator and said to press 5th floor. So we did. Guess what? Found ourselves back at that floor that when taking our elevator was 4th floor. At this point we were like “is there a hidden camera somewhere?” because it was becoming funny-surreal. Basically, 4th floor from one of the hotel’s area is 5th floor in a different area. Anyways, we ate. All in all, the hotel did not live up to a 5 stars reputation, neither as cost, amenities, nor as services.

This place is the best hotel in panama, period. I have stayed in most of the luxury hotels, in Panama City, and nothing compares. They bring good old days service and standards into modern, friendly, welcoming environment. The bed and bedding are superb, all sparkling clean everything, spacious rooms, amazing food in their restaurant. Comfortably located on a quiet side street. This is always my go to choice in the city. Yes I’m a returning client.

Nothings.

Large, spacious very clean

The road in front was very busy so Ubers and taxis struggled a little to pick us up

The staff was excellent from the time we entered the hotel until the time we exited. All staff were friendly, accommodating, and kind. The room was clean and room service was prompt. Airport shuttle service was provided and the driver was prompt and kind. When checking in, we were greeted with a smile and kind word from all staff in the lobby and I found Juan who checked us in to be very professional, friendly, and accommodating. Regarding food, it was top notch. We only stayed one night but had a wonderful dinner and breakfast. The waiter was fantastic and had a lot of patience as I practiced speaking Spanish. He was very kind and allowed my hubby to take a photo of him and I which I appreciated. We will stay again in January and hope to see this waiter again to display my improvement in speaking the language. We had a wonderful experience staying at Bristol Panama! I am very particular about what hotels I choose and this one is at the top of my list.

There were a few flys in the bathroom which I was surprised to see but I quickly took care of them and didn't see anymore during our stay.

Hotel is fine but needs updating.Breakfast is good

Nice room, lots of space

Beautiful property, Friendliest and most helpful staff ever .

Nothing i did not like . Exceeptional service .