Bathroom fixtures and lack of toiletries The checkout at 12noon and not allowing guests to use pool despite allowing guests to stay for lunch. Also the check in process is slow. Why is it necessary towait until 3pm to start the check in process?

Location and friendly stadd

Stayed in July 2025

After the check-in we had to find the room. This was difficult as the hotel has different elevators to access ita buldings. We would have preferred to have someone helping us with the luggage and heading to the room.

The food was probably the best thing about this hotel. The buffet was amazing with a lot of options. We were looking for a place to be family oriented. The atmosphere was for amazing for our daughter and parents. Additionally we liked the fact that they allowed us to take lunch after our checkout.

Stayed in May 2025

Staff was not attentive had to call twice for a towel to the room and didn't even get it Dinner was really bland not good options Snacks where the same everyday, flies again on the salad bar, fruits where in bad shape Parking situation isn't good

Breakfast was good, lots of birds and flies thou Great activities The gym was good too The jacuzzi didn't have warm water The shower of the room was broken water came out of the pipe

Stayed in May 2025

It is really nit a 5* hotel, more like 3*. Facilities are very old. Rooms are renovated, but overall not very clean and well-kept. Anf it is pretty pricy for what it is offerening

Has a decent water slides and is really children friendly.

Stayed in April 2025

We did not like loud music and did not participate in activities.

We liked food, staff, facilities.

Stayed in March 2025

There wasn't a lot of shade; umbrellas not enough for the amount of chairs. It was a busy week and we sometimes couldn't find a chair.

The staff were wonderful , from reception, restaurants, bars, pool, all great. The food was good, pool clean and the beach was beautiful.

Stayed in March 2025

Too many people, cheap alcohol,

Food was decent. Show at night was good place was clean

Stayed in January 2025

Food was very good

Stayed in January 2025

Everything was wet, it was dangerous to walk in, they keep using powder juice it gave my whole family stomach issues, the water sports activities should be more accessible.

A lot of activities to do with the family, clean

Stayed in December 2024

I wished this resort had more inclusion in the activities for the children who don’t speak Spanish. My nephews had a hard time understanding game rules and that discouraged them. We had to change room twice because of strong mold. The bathroom has a slow leak right on top of the toilet.

My family and I loved this place!!! It is not luxurious but has everything you need to have an amazing vacation. The kids had a blast in the water park, the kids zone. They even participated in the nighttime shows. The food was very decent! I wish they would have more variations but what they had was sufficient and tasty. The staff was amazing, all super nice. I love how the beach was a mixture of different sand colors (in pics it looks like the beach is dirty, but in fact it’s a mixture of different sand materials - beautiful in person)

Stayed in August 2024

Some items & equipment in the room were either not functioning (night stands lamps) or functioning deficiently (A/C not cooling enough during the hottest time). Changes in the hotel facilities availability not announced in advance, i.e. closing if the main dinning hall for maintenance.

Good location, nice & quiet beach, the hotel offers diverse entertainment and food & drinks options, very good breakfast buffet, stunning sea view room, 24x7 bar.

Stayed in August 2024

The staff sometimes isn't that helpful, for reserving the restaurant's, the lady wasn't there, we had to go several times, maybe they could just make it online and that is it. Also when checking out, they should allow the leaving guests to wait in the hotel facilities and drink anything while waiting.

The food was really good, a lot of options, different kinds, so delicious. Also the drinks were good and good liquor quality. The pool were well maintained and the different snacks and buffets. The wifi was really good.

Stayed in August 2024

The birds

The activity

Stayed in June 2024

The facilities are a bit old and dated, but it was mostly clean and comfortable. The birds are a pest and get into the dining area where it would peck at unsuspecting guests while eating their meal.

The food and service was excellent. The variety of dishes with every meal was extensive and catered for every one's taste.

Stayed in July 2024

The food could be better. The schedule for drinks starts at 9am.. and if you pay for only one night its not worth it.

Very clean, comfortable

Stayed in June 2024

The “juices” they offer you are not juice at all, it’s powder stuff, like tang or zuko it was horrible in all the drinks, it gave me a horrible stomach pain and spent the weekend vomiting, AVOID the “juices”.

It’s great has a lot of activities

Stayed in June 2024

The extreme use of plastic. All drinks at the pool are one use plastic and some of them end up at the beach. They gave out plastic spoons next to metal spoons in the desert area of the bufé… what for?

Not so crowded. The beach is beautiful and clean.

Stayed in May 2024

The furniture should be renewed.

I love this hotel! The food is outstanding!! Everything was clean, comfty, and the ocean view from the room was a plus.

Stayed in May 2024

Better information about the meals included, . They told me after check out that I could have lunch The stairs to the Sakura restaurant are prone to people falling down. The last step is too high on one side

The location

Stayed in April 2024

Some areas lacked maintenance and looked old

Pools and slides

Stayed in April 2024

Since it's a resort there could have been more activities.

The food and the drinks was good

Stayed in April 2024

The very family friendly setting just didn’t meet OUR style. The property did a fantastic job of having activities and entertainment for families with children, but it was noisy each night.

Great buffet Beautiful setting Multiple pools Good restaurants

Stayed in February 2024

the bathroom

the amenities

Stayed in March 2024

The bar could be better

The facility was great!

Stayed in March 2024