Reviews of Riu Plaza Panamá 5 stars
Calle 50 con 53 Este, Marbella, Bella Vista, 0000 Panama City, Panama
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Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewLocation
No pool, breakfast @ construction zone, rude staff at reception, why does bookinn.con allow this hotel without pool to be listed as 5* I left the hotel after one night. Reception staff has told me that i can exit the hotel and I will get my money back. Nothing ever happened booking.com is not responding?
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewThe tv in the room was outdated and never showed clearly
Reviewed: 28 August 2025 · Stayed in July 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewThe staff was exceptional and accommodating.
The 18th floor had a horrible odor, and the pool was closed for a scheduled remodel. I wish the staff could have said something, I could have changed my dates so that I could relax by the pool. One of the main reasons for my travel was to relax.
Dear Lawson, We are delighted that your stay with us was a complete success. We are glad that you enjoyed our hotel. Please be assured that we will share your impressions with the corresponding department in order to make adjustments if needed. We are extremely concerned to learn about your disappointing experience with the construction taking place during your stay and our whole team would like to apologize for any inconveniences that you may have experienced. The process will fully improve our hotel and its facilities. We hope that you can soon return to have an even better experience than the one you had. Kind regards, Hotel Riu Plaza Panama Online Reputation Manager
Dear Lawson, We are delighted that your stay with us was a complete success. We are glad that you enjoyed our hotel. Please be assured that we will share your impressions with the corresponding department in order to make adjustments i… Show more
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewThe property was very nice and right in the place where we didn’t have to go far to meet our needs. They also have an awesome breakfast with everything you could want.
The only thing that needs to change is the mildew type smell in the hallway, but the place is very clean and maintained.
Dear DeWayne, On behalf of the entire team, we thank you for your positive comments; it is very motivating for us to know that we are heading in the right direction. Please be assured that we will share your impressions with the corresponding department in order to make adjustments if needed. We hope you choose us again soon to spend a few days with us. Kind regards, Hotel Riu Plaza Panama Online Reputation Manager
Dear DeWayne, On behalf of the entire team, we thank you for your positive comments; it is very motivating for us to know that we are heading in the right direction. Please be assured that we will share your impressions with the correspo… Show more
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewI loved that the staff was friendly, the environment was well maintained, and the breakfast was never disappointing. Yaribeth remembered us from the last time we visited ☺️. Riu is our travel home and we will always come back!
Dear Lakita, We are so grateful for your fabulous feedback. We are delighted, it makes all our efforts worthwhile. It is wonderful to read you loved it. Thank you very much! Have a great day! It will be lovely to host you again, Lakita :) Loving Regards, Hotel Riu Plaza Panamá Online Reputation Manager
Dear Lakita, We are so grateful for your fabulous feedback. We are delighted, it makes all our efforts worthwhile. It is wonderful to read you loved it. Thank you very much! Have a great day! It will be lovely to host you again, Lakita … Show more
Reviewed: 26 August 2025 · Stayed in July 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in July 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewLocation, view from room
Hotel shower was flooding so when one person showered the next person had to shower in the water that settled on the floor. Complained several times and nothing was done and was told other rooms would probably be the same because of renovations. Water was off on floors 21 and up for a day and a half and everyone had to line up to shower on the 6th floor and use the lobby bathroom. Front desk staff, most of them need customer service training. I feel as though for the inconveniences, should’ve gotten a partial refund. Don’t know if I would stay again
Dear Zariah, We appreciate the time you took to write your review. We understand that your experience wasn't what you expected, and we deeply regret it. We regret to read that there have been some issues in your room and our team did not react to your satisfaction. We can assure you that our maintenance team is working very hard in order to fix all problems as fast as possible. We're disappointed to hear that you were not completely satisfied with your experience with us. We are dedicated to providing our guests with quality service and convenience. It's unfortunate to know that you felt we could have done a better job, but we're confident that we can provide you with a more positive experience in the future. We sincerely hope you'll consider visiting us again. Sincerely, Hotel Riu Plaza Panama Online Reputation Manager
Dear Zariah, We appreciate the time you took to write your review. We understand that your experience wasn't what you expected, and we deeply regret it. We regret to read that there have been some issues in your room and our team did n… Show more
Reviewed: 23 August 2025 · Stayed in July 2025
Verified reviewThe room and breakfast
We could not eat by the pool.
Dear Canesia, Thank you for your words about our hotel and the time you dedicated to writing them. It is very valuable to us that you thoroughly enjoyed all the services provided at our accommodation. Due to hygiene and quality reasons, no food or eating is permitted in the pool area. We look forward to welcoming you back anytime. Kind regards, Hotel Riu Plaza Panama Online Reputation Manager
Dear Canesia, Thank you for your words about our hotel and the time you dedicated to writing them. It is very valuable to us that you thoroughly enjoyed all the services provided at our accommodation. Due to hygiene and quality reasons,… Show more
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewThe location and staff
The carpet in the hallway on the 9th floor was very smelly We were not told that the swimming pool is not available for use as it is under renovation Disturbance from repair works
Dear Martin, Thank you very much for sharing this information with us, it is really helpful when implementing the adequate measures. We always kindly recommend our guests not to hesitate to let our team know if something is not exactly right. Please accept our apologies. Your review will be taken into consideration. We are very grateful to you for having stayed with us. Best Regards, Hotel Riu Plaza Panamá Online Reputation Manager
Dear Martin, Thank you very much for sharing this information with us, it is really helpful when implementing the adequate measures. We always kindly recommend our guests not to hesitate to let our team know if something is not exactly ri… Show more
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewThe food was good
The attention was poor. Problem with the shower, it was hours before the problem could be solved. The hotel was to capacity and understaffed. This was my first and last time at that hotel
Dear Caton, Thank you for sharing your experience with us. It is saddening to read you weren't completely happy with your recent experience, as our goal has always been to exceed our guest's expectations as we deliver quality service to make your stay memorable. Our maintenance team makes every effort to ensure that our hotel is always in the best possible condition. We are sorry we could not fix it fast enough. We will share all your impressions with our management team for a proper follow up as we hope you allow us the chance to host you again soon for a more positive experience. Best Regards, Hotel Riu Plaza Panamá Online Reputation Manager
Dear Caton, Thank you for sharing your experience with us. It is saddening to read you weren't completely happy with your recent experience, as our goal has always been to exceed our guest's expectations as we deliver quality service to m… Show more
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewVery comfortable, beautiful hotel . Amazing breakfast!!
Dear Shera, Your words are a real boost for us and a clear indication that we are heading in the right direction. We eagerly await your return to any of our locations to ensure your next experience with us is as rewarding or even more so than the previous one. Kind regards, Hotel Riu Plaza Panama Online Reputation Manager
Dear Shera, Your words are a real boost for us and a clear indication that we are heading in the right direction. We eagerly await your return to any of our locations to ensure your next experience with us is as rewarding or even more so… Show more
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewthe room was nice in size. everything was clean and useful.
The pool was closed and wasn't notified. The water was shut off for an entire day. couldn't flush the toilets or shower. It ruined my trip. had to book another hotel for the last day.
Dear Quylea, Thank you very much for staying with us and sharing your feedback. We are truly sorry to learn you left our hotel with the wrong impression, since we work to provide a memorable experience. Please accept our apologies for any discomfort, if you wish to place a formal complaint you will be kindly assisted. Your review will be sent to the departments in charge and the management for further acknowledgement. Best Regards, Hotel Riu Plaza Panamá Online Reputation Manager
Dear Quylea, Thank you very much for staying with us and sharing your feedback. We are truly sorry to learn you left our hotel with the wrong impression, since we work to provide a memorable experience. Please accept our apologies for an… Show more
Reviewed: 20 August 2025 · Stayed in July 2025
Verified reviewEverything
Everything
Dear Roger , It is very rewarding to read your fantastic review. Thank you very much for choosing us! It is great to learn you liked it, Roger :) We will be waiting for your next visit! Warmest wishes, Hotel Riu Plaza Panamá Online Reputation Manager
Dear Roger , It is very rewarding to read your fantastic review. Thank you very much for choosing us! It is great to learn you liked it, Roger :) We will be waiting for your next visit! Warmest wishes, Hotel Riu Plaza Panamá Online Re… Show more
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewThe decoration and beauty of this hotel
They had no swimming pool
Dear Denise, Thank you very much for your kind words; they are a great encouragement and confirm that we are on the right track. We are extremely concerned to learn about your disappointing experience with the construction taking place during your stay and our whole team would like to apologize for any inconveniences that you may have experienced. The process will fully improve our hotel and its facilities. We sincerely hope that you will visit us again soon at any of our facilities so we can offer you an experience as good as, or even better than, the one you've already enjoyed. Kind regards, Hotel Riu Plaza Panama Online Reputation Manager
Dear Denise, Thank you very much for your kind words; they are a great encouragement and confirm that we are on the right track. We are extremely concerned to learn about your disappointing experience with the construction taking place d… Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewEverything was good except that I wasn't notified about the pool being out of service at the time of my stay but everything else was amazing as always. It's my 3rd time at the property.
Dear Candice, Thank you very much for taking your valuable time to give us your feedback and for choosing our hotel. At RIU our main goal is to make our guests feel at home and part of this great family. We are extremely concerned to learn about your disappointing experience with the construction taking place during your stay and our whole team would like to apologize for any inconveniences that you may have experienced. The process will fully improve our hotel and its facilities. We would be truly delighted to welcome you back to one of our hotels. Kind regards, Hotel Riu Plaza Panama Online Reputation Manager
Dear Candice, Thank you very much for taking your valuable time to give us your feedback and for choosing our hotel. At RIU our main goal is to make our guests feel at home and part of this great family. We are extremely concerned to le… Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified review