Reviews of Marriott Panama Hotel - Albrook 4 stars
Albrook Mall, Roosevelt Avenue, Panama City, Panama
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Reviewed: 28 August 2025 · Stayed in June 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewEverything they have to offer. Staff was courteous and very friendly. I have no complaints.
Thank you for your wonderful feedback! We’re delighted to know you enjoyed your stay and that our team made you feel so welcome. We look forward to hosting you again soon.
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewNice buffet breakfast in Canal Bistro located in the lobby. Crowded but with plenty room. The hotel is attached to Albrook Mall, so commuting is easy. The room I was assigned had a nice view to Ancon Hill where a huge Panama flag is waving.
Despite the hotel is wonderful and comfortable, itis not really connected to other landmarks of the city. You need to move by car or subway to downton in order to visit other relevant places such as restaurants, bars or museums.
Thank you for your thoughtful review. We’re glad you enjoyed our breakfast at Canal Bistro, the convenience of having direct access to Albrook Mall and the beautiful view of Ancon Hill. We appreciate your note on connectivity to other city landmarks and hope the nearby subway and transport options made exploring easier. We look forward to welcoming you back for another comfortable stay.
Thank you for your thoughtful review. We’re glad you enjoyed our breakfast at Canal Bistro, the convenience of having direct access to Albrook Mall and the beautiful view of Ancon Hill. We appreciate your note on connectivity to other city … Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewEverything went well
We appreciate you choosing Marriott Panama Hotel for your recent stay in Panama City. We're pleased you had a great guest experience and everything went well. We hope to welcome you again soon.
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewBreakfast was amazing taste was great,the persons who clean my room was really really clean I was looking for a fault but good not find any. The location was perfect for my wife and daughter it was very safe and convenient for shopping. I will definitely be back to Marriott hotel in allbrook mall
Maybe a shuttle service from tucomen airport will bring more customers to your hotel
Thank you for sharing such wonderful feedback about your stay with us. We are delighted to hear that you enjoyed our breakfast offerings, found your room spotless, and felt comfortable and safe with your family while staying at our convenient location that has direct access to Albrook Mall. Your kind words mean a lot to our team, especially our housekeeping staff who take pride in ensuring everything is just right for our guests. We also truly appreciate your thoughtful suggestion about a shuttle service from Tocumen Airport. Feedback like yours helps us explore ways to enhance our guests’ experience even further. We look forward to welcoming you and your family back to the Marriott Panama Hotel very soon!
Thank you for sharing such wonderful feedback about your stay with us. We are delighted to hear that you enjoyed our breakfast offerings, found your room spotless, and felt comfortable and safe with your family while staying at our convenie… Show more
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in July 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewThe facilities was lovely. Breakfast, Superb!
The room I got could’ve had a window that was my only problem. I suffer with my sinus and the room being enclosed was a tad problem for me personally. Besides that everything was amazing.
Thank you so much for your kind words about our facilities and breakfast—we’re delighted you enjoyed them! We’re sorry to hear that the lack of a window in your room caused some discomfort with your sinuses. Your feedback is very valuable, and we will certainly keep this in mind when assigning rooms in the future. We’re glad the rest of your stay was amazing, and we truly hope to welcome you back for an even more comfortable experience.
Thank you so much for your kind words about our facilities and breakfast—we’re delighted you enjoyed them! We’re sorry to hear that the lack of a window in your room caused some discomfort with your sinuses. Your feedback is very valuable, … Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewThe beds were small
Thank you for your feedback. We’re sorry to hear that you found the beds smaller than expected. We understand how important a comfortable night’s rest is, and we truly value your comments. We’ll be sure to share this with our management team as we continually look for ways to improve our guests’ experience. We hope to have the opportunity to welcome you again and provide you with a more enjoyable stay.
Thank you for your feedback. We’re sorry to hear that you found the beds smaller than expected. We understand how important a comfortable night’s rest is, and we truly value your comments. We’ll be sure to share this with our management tea… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewThe staff was wonderful
Didn’t like the fact that I pay so much for the room an it don’t come with juice or water in the fridge an it’s not breakfast included that’s was an additional cost..
We appreciate you choosing Marriott Panama Hotel for your recent stay in Panama City. We're delighted to know you had a nice guest experience. We want our guests to feel as safe and comfortable as possible and we're glad our wonderful staff made you feel this way. Because we are a sustainable hotel, we have done away with plastic bottles and replaced them with refillable water bottles in each room and a water station on each floor. Also, we have different rates in which some do include breakfast. On your next visit to Panama, we can assist you with the rate that best suits you. We look forward to welcoming you again soon.
We appreciate you choosing Marriott Panama Hotel for your recent stay in Panama City. We're delighted to know you had a nice guest experience. We want our guests to feel as safe and comfortable as possible and we're glad our wonde… Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewExceptional service! The staff treated me like Royalty from jump. It was my birthday and they went above and beyond! I’m definitely going back.
I liked everything.
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 13 August 2025 · Stayed in June 2025
Verified reviewClean, modern and close to all the facilities I require
Everything
Dear David Thank you very much for sharing your experience with us. Your feedback is truly valuable and inspires us to continue improving every day. We are pleased to know that your stay was satisfactory and that we were able to meet your expectations. It would be our pleasure to welcome you again in the future. Sincerely, LAURA AGUILAR Sustainability & Quality Manager
Dear David Thank you very much for sharing your experience with us. Your feedback is truly valuable and inspires us to continue improving every day. We are pleased to know that your stay was satisfactory and that we were able to meet your … Show more
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewThe hotel was very clean and staff was usually very helpful and friendly. The amenities are also very well maintained. Our room was cleaned every day during our visit and toiletries were refreshed daily. The location is very convenient as the hotel is connected to the mall. It also wasn't too far from the active parts of the city.
We were unable to charge things to the room which was very inconvenient to pay for small items (bottled water and snacks) and room service at every occurrence. On the last day of our trip, the restaurant staff asked us to leave the breakfast buffet at 9:45 am although breakfast ends at 10:00 am.
Dear Denise Thank you for sharing your detailed feedback with us. We're glad to hear that you found the hotel clean, well-maintained, and conveniently located, and that our staff made a positive impression during your stay. It's also great to know that you appreciated the daily housekeeping and refreshed amenities. We’ll be sure to share your comments with our management and food & beverage teams for immediate review. We truly value your input as it helps us improve, and we hope to have the opportunity to welcome you back. Sincerely, LAURA AGUILAR SUSTAINABILITY & QUALITY MANAGER laguilar@marriottpanamahotel.com
Dear Denise Thank you for sharing your detailed feedback with us. We're glad to hear that you found the hotel clean, well-maintained, and conveniently located, and that our staff made a positive impression during your stay. It's als… Show more
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 6 August 2025 · Stayed in August 2025
Verified reviewClean. Friendly staff. Catered to all. Allowed for early check in and late check out. Literally stepped into the mall. Transportation was very easily arranged with the hotel taxis and it was safe. Breakfast was different everyday There was desk to arrange for tours
Dear Nabilla Thank you for your wonderful feedback! We're delighted to hear that you enjoyed the cleanliness, friendly service, and flexibility with early check-in and late check-out. It's great to know you appreciated the direct access to the mall, the convenience and safety of our transportation services, and the variety at breakfast. We're also glad our tour desk was helpful in planning your activities. We hope to have the pleasure of welcoming you back again soon! Sincerely, LAURA AGUILAR Sustainability & Quality Manager laguilar@marriottpanamahotel.com
Dear Nabilla Thank you for your wonderful feedback! We're delighted to hear that you enjoyed the cleanliness, friendly service, and flexibility with early check-in and late check-out. It's great to know you appreciated the direct ac… Show more
Reviewed: 5 August 2025 · Stayed in August 2025
Verified reviewReviewed: 4 August 2025 · Stayed in August 2025
Verified reviewIdeal locations re the albtook mall, The room was spacious n the beds were very comfortable, the breakfast was awesome lots of varieties.
Everything was just ok
Dear Bissessar, Thank you very much for sharing your experience with us. Your feedback is truly valuable and inspires us to continue improving every day. We are pleased to know that your stay was satisfactory and that we were able to meet your expectations. It would be our pleasure to welcome you again in the future. Sincerely, LAURA AGUILAR Sustainability & Quality Manager
Dear Bissessar, Thank you very much for sharing your experience with us. Your feedback is truly valuable and inspires us to continue improving every day. We are pleased to know that your stay was satisfactory and that we were able to meet y… Show more
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewLocation, slept well
Our room key did not work contantly, we had to go down twice to ask them to program the key.
Reviewed: 27 July 2025 · Stayed in June 2025
Verified reviewClose to Albrook Mall.
The bed was not t comfortable for two people and there was some humidity in the rooms.
We appreciate you choosing our hotel for your recent stay. We’re pleased you enjoyed the convenience of having direct access to the largest mall in Latin America. Your feedback will be shared with our housekeeping leadership team. We hope to welcome you back for a more enjoyable stay. Warm regards, Algy Bethancourt, Rooms Director
We appreciate you choosing our hotel for your recent stay. We’re pleased you enjoyed the convenience of having direct access to the largest mall in Latin America. Your feedback will be shared with our housekeeping leadership team. We hop… Show more