- There are very few activities--the entertainment staff seemed almost embarrassed to try to get an activity going. Absolutely nothing going on after dinner. - I was trapped inside the bathroom almost immediately upon checking in because the sliding door needed repair, which was on par for most of the facilities, which generally felt run down. They came to fix the door and get me out, but the door was never quite right. - My husband and I both arrived ill with a water-borne infection, so we called for a doctor early one morning. A member of the hotel staff on the medical team attended the doctor's visit, but was on her phone the entire time. At the end of the visit, we clarified with the doctor AND the attendant SEVERAL times that the hotel attendant would bring the prescriptions the doctor had written for us to the pharmacy for us. That was around noon. When we checked in at 4pm to see if the medicine had arrived, the front desk told us it would be another hour. At 5, when I checked in again, they said they had no idea what I was talking about and it turned out the attendant had NOT sent our prescriptions to the pharmacy. After a lot of back and forth, we finally received our prescriptions at 7PM. I understand there was a miscommunication, but you do expect a bit more care from the staff when you're ill. And the hotel staff didn't apologize for the confusion; instead, they blamed US for not understanding (even though the doctor told us the hotel would take care of the prescriptions and we were both dehydrated and barely able to get out of bed). It was an entire day of my vacation wasted waiting for medicine, and left a bad impression of the staff.

+ Reasonable value for the money--this isn't a high-end resort, but it also isn't that expensive + The resort wasn't very full when we were there, so the pool wasn't crowded, which was great. + The food was fine. Servers in the restaurants were pleasant and many remembered us from meal to meal.

Stayed in August 2025

Not enough staff at bars and poolside restaurant to support demand; limited and mediocre tasting poolside menu; no food options between 5:30 and 6:30 other than room service, which can take up to an hour and a half to be delivered; lack of communication between staff — for example, French restaurant closed for an evening (I guess to support a different buffet?) but front desk was unaware or unable to explain why restaurant was closed, or that there was a different dining option available in its place.

Location, cleanliness, room, breakfast in Market, pool, all-inclusive food and drinks; friendliness of staff, effort of staff to make the stay enjoyable. Acceptable: gym, food (better food outside resort).

Stayed in August 2025

No pick up from the airport

Location, the facilities, the staff

Stayed in June 2025

The buffet food was undercooked

Very beautiful location

Stayed in June 2025

The weather

Service, pool, room - very good dinner - good

Stayed in June 2025

The food selection there was not really anything geared or special for Americans not like most places have like wings and fries or oatmeal . Than the disco music was all Spanish no mixture of music

The staff was amazing they greeted me at door and welcomed me home the one ladies in dining remembered my name

Stayed in May 2025

The rooms feel kinda outdated, they can do better in my opinion

I always like their staff and food, it’s really outstanding.

Stayed in May 2025

There was not a lot of variety of foods for Americans and than all disco all music was just one type of music also there should be able to smoke in all adult area

It was very clean and well kept

Stayed in May 2025

Property needs updating. Food in buffet not great.

The views are great.

Stayed in May 2025

Beautiful location with sloths in the gardens. Service could be slow but was delivered with a smile. Enjoyed our 3 nights and would stay again if in Panama. Room was huge and we found the premium package to be worth it.

Stayed in March 2025

I feel like the food could have been better. Great place for peaceful relaxation.

Stayed in April 2025

The smell from the swamp/sewer behind the apartments South of the main entrance was pretty rank. Had numerous run-ins with the room safe. It was unnecessarily complicated…much more so than any I’ve ever encountered in all my years of travel. The main suggestion for improvement would be for the hotel to create more shady areas to hide from the mid-afternoon scorching. There is almost nowhere to hide from 2pm to 4 pm.

Music was great, although it could be a bit loud from time to time Food was very good, plentiful and varied. Kudos to the Italian restaurant Staff were excellent. My wife had sprained her ankle a few days before our arrival, so the staff put us in a room close to most amenities….it was very, very much appreciated. The restaurant staff were excellent, with special mention for Kathleen Jesse and Manuel. Our room was quiet and spacious and kept clean The pools were warm and clean, with great towel services Grounds we’re beautifully kept

Stayed in February 2025

Know that the beach is not great for swimming and there are some sharp rocks. There is also not much for nightlife at the resort.

Great quiet all inclusive resort. Good for a relaxing pool vacation.

Stayed in October 2024

There were not enough adult activities. The food was not good The staff weren't friendly or engaging. We had room issues that were not addressed The bar closed too early. Ordering room service was difficult

The resort was beautiful in design.

Stayed in November 2024

The property was beautiful and immaculately clean. The staff were exceptional in every way.

Stayed in December 2024

Breakfast was sub par as well as lunch buffet, no other lunch choice. Pool bar staff are not so slow to make contact with one person standing at the refreshments stand. Night time entertainment was not great

Dinner was great. Pool side service was great.

Stayed in December 2024

Maybe I am spoiled by Cancun but the stay was fine. Small pool, not much activity for late night.

The staff was friendly, Dinner for food, not bad at all. Rooms were not small. View was great. Best Capacino at the Coffee cafe.

Stayed in November 2024

Most of the food was cold. Excellent flavor, just room temperature

The views and the staff were incredible. All of the preferred club staff went above and beyond, were friendly and attentive, and always so pleasant.

Stayed in December 2024

The property is lovely the customer service is exceptional . I love you warm greeting daily.

I liked everything about only thing the breakfast was the same thing everyday if you are staying for a long time you get tired of it.

Stayed in October 2024

One thing I didn't like, is when the rain was falling and we wanted to go for dinner and there was no umbrella, but thanks to a beautiful staff member she went and get 2 for us hat off to she I didn't get her name but we'll done

The food was OK, sometimes, maintenance team was great , they came to repair my AC and my coffee machine great job guys did get the chance to give you guys a tip but definitely next time

Stayed in October 2024

Meal schedules are a bit off for families with babies

Restaurant meals were delicious. Be mindful of dress code and some areas are adults only. Children play room is over 3 yrs old. Room was ok although difficult to control room temperature. Check out process was smooth.

Stayed in September 2024

The bathroom door was broken down

The staff service was excellent

Stayed in September 2024

Outdated.

The ocean view of the pacific.

Stayed in August 2024

There was a lack of engagement where entertainment is considered, but it was enough for the kids to get involved. Just needs more entertainment and jamaican chefs if possible. plus the distance from the international airport is over an hour away though it says 25 minutes on the website.

I loved the ambiance and how clean the environment was. The staff was great and friendly. Though it's a spanish speaking country, most of the staff had basic English which made communication easier. They make you feel very welcomed and appreciated. I'd visit again 💯

Stayed in July 2024