Reviews of Las Catalinas Anton Panama
Avenida Sequnda, Antón, Panama
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Reviewed: 3 April 2025 · Stayed in April 2025
Verified reviewThe hotel was colorful, clean & decorated with quite a lot of regional artwork that created a very nice local feel. The staff, while very nice & polite did not speak a word of English and we communicated by typing in Google translator back & forth.
I reserved a room at this hotel, as with my other reservations on this trip purely based on what was presented on your site -Booking.com. As such, this room was supposed to have: one double bed, a refrigerator, a coffee maker, a balcony, a terrace, socket near the bed, seating area & entire unit located on ground floor. Well, when we arrive a very polite young man took my wife & myself to our tiny, pathetic room of the second floor, with two small single beds & without all the items listed above. The staff, while very nice & polite did not speak a word of English and we communicated by typing in Google translator back & forth. The young man "managing" the hotel was polite & nice and tried to help but ultimately could not resolve the many problems with the disconnect between what was presented on the Booking.com site & what was actually the reality in the hotel. He kept reiterating that there was a "bug" with the system they are using with Booking.com (I have no idea what that means). After a very long day and a very frustrating exchange with this guy, from all the above, he ultimately provided us with a coffee maker --HOORAY !!! This was a BIG MISTAKE, the hotel clearly, LIED & MISREPRESENTED their facility on the Booking.com site. We feel cheated !! Ultimately, I hold your company Booking.com responsible !!
Dear [Mark Simon], We express our gratitude for having chosen our Hotel; [Las Catalinas de Antón], in his travel plan. It is a pleasure for our administration; to be able to provide them with our greatest attention and services. Likewise, we apologize for the inconveniences issued in our Hotel, these were due to problems presented with the updates of the Booking.com application which unfortunately affected not only your stay, but also our service and customer service. Our department carried out the inspections in the application and proceeded with the correction of these inconveniences, in order to provide more information and comfort to our guests. We hope you will understand and help us with a better score. Kind regards [Hotel Administration, Las Catalinas]
Dear [Mark Simon], We express our gratitude for having chosen our Hotel; [Las Catalinas de Antón], in his travel plan. It is a pleasure for our administration; to be able to provide them with our greatest attention and services. Likewise, w… Show more
Reviewed: 5 March 2025 · Stayed in February 2025
Verified reviewReviewed: 27 January 2025 · Stayed in January 2025
Verified reviewbeautiful property friendly
Reviewed: 10 January 2025 · Stayed in January 2025
Verified reviewStaff had a good disposition.
n/a
Reviewed: 30 June 2024 · Stayed in June 2024
Verified reviewlocation
Reviewed: 25 January 2024 · Stayed in January 2024
Verified reviewReviewed: 15 January 2024 · Stayed in January 2024
Verified reviewReviewed: 13 January 2024 · Stayed in January 2024
Verified reviewReviewed: 6 January 2024 · Stayed in January 2024
Verified reviewCharming patio with lots of seating
Beds were not comfortable and linens were very limited. Sheets were provided but across 4 beds, there was only 1 heavier blanket. Twin beds were very squeaky too.
Reviewed: 20 October 2023 · Stayed in October 2023
Verified reviewThis is a luxurious “ Hostal” I ever stayed.. my room had a very good air conditioning and a fantastic view… ( it was located upstairs) the administration allow me to stay in the room 6 hours after checking in , without extra charge (due to a festival that was taking place in the area and I couldn’t take my car away) I was extremely grateful for that.. they always have someone in location in case of help during the night. My bed was very comfortable and the bathroom look brand new.. I was very pleased.
I am a flexible person, so I adjusted easy, however I should point out things for the North America guest, that may want to adventure in this “Hostal and know what to expect. They do not have elevator to the second floor, so if you have knee problems ask for different rooms before arriving. The rooms do not have phones to communicate with reception or out door. They do not have hot water for showers ( but the country is so hot and humid, that is not need it). If you planning a long stay, know they will not change your bed sheets, one sheets for stay (hostal). No one speaks English, so it will be a good occasion to practice your Spanish. The room lack of closet and hangers ( in case you need to hang important clothing)… overall, remember is a beautiful “ Hostal and not a Hotel, Motel or bread and breakfast.
Reviewed: 17 September 2023 · Stayed in September 2023
Verified review