Reviews of Gran Hotel Nacional 4 stars
Ave Central Calle Central, P.O Box 0426-00 David, Panama
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Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewGood location
No view from my window on the ground floor.
Thank you for your comment. We're glad you appreciated the location. We're sorry the view from the ground floor wasn't ideal. We appreciate your feedback and will consider it.
Reviewed: 16 July 2025 · Stayed in July 2025
Verified reviewThe hotel is fun. The rooms were above average. Beds were wonderful. Restaurants were nice. The gym was lovely.
The shower was not hot. A little disappointing.
Hi! Thank you for your comment. We're glad to hear you enjoyed the hotel's atmosphere, the rooms, and especially the beds. We're also glad you found the gym charming. We sincerely apologize for the inconvenience with the shower. We appreciate you mentioning it, as it helps us improve. We'll be sure to review this detail to ensure it doesn't happen again. We hope to have the opportunity to welcome you again and provide you with an even better experience. Best Regads,
Hi! Thank you for your comment. We're glad to hear you enjoyed the hotel's atmosphere, the rooms, and especially the beds. We're also glad you found the gym charming. We sincerely apologize for the inconvenience with the shower… Show more
Reviewed: 7 June 2025 · Stayed in June 2025
Verified reviewFor 10 years, we have stayed at this hotel 4+ times per year. Always used their free airport shuttle. Arrived last evening after traveling for 12 hours to find they no longer have airport shuttle service. No warning, very disappointed. We enjoyed our stays, but the lack of shuttle service will influence where we stay in the future.
Good morning, Mr. Charles, Thank you for your visit, as always! We regret that the shuttle service is not available on this occasion, as it is currently undergoing maintenance (engine, paint, etc.), which will take approximately 20-25 days. The bus maintenance process is very important to offer you better transportation service. We appreciate your understanding, as you are a very important customer to us, especially the Manager, who always allows us to upgrade you to poolside rooms. We are here to serve you!
Good morning, Mr. Charles, Thank you for your visit, as always! We regret that the shuttle service is not available on this occasion, as it is currently undergoing maintenance (engine, paint, etc.), which will take approximately 20-25 days… Show more
Reviewed: 29 May 2025 · Stayed in May 2025
Verified reviewNice old hotel in David. The pool is great; that is pretty much why we stay at this hotel whenever we are in David. It is good sized, clean and never very busy. The gardens around the pool are lovely, too. Breakfast is included and with several options. Will always recommend Gran Hotel Nacional to friends visiting David.
Breakfast should have some plant based milk for non dairy people. The price is high; not sure why it costs close to $100.00 per night in David.
Dear guest, Thank you very much for taking the time to share your experience with us! We are delighted to know that you enjoyed your stay at the Gran Hotel Nacional, especially our pool and the surrounding gardens. It is a pleasure to know that you choose us every time you visit David and that you recommend our hotel to your friends. We also appreciate your suggestions. We have taken note of your recommendation to include plant-based milk options at breakfast and will share it with our food and beverage team to evaluate its inclusion. Regarding pricing, we strive to offer a complete experience that includes breakfast, spacious facilities, green areas, attentive service, and a central location, but we understand your perception and will take it into account. We hope to have the pleasure of welcoming you again soon.
Dear guest, Thank you very much for taking the time to share your experience with us! We are delighted to know that you enjoyed your stay at the Gran Hotel Nacional, especially our pool and the surrounding gardens. It is a pleasure to know … Show more
Reviewed: 7 May 2025 · Stayed in April 2025
Verified reviewReviewed: 24 April 2025 · Stayed in April 2025
Verified reviewIt was a classic hotel from the early twentieth century. Reasonably kept up.
Location as far as walking to shopping and restaurants. Restaurant menu was benign. Not much for selections for beverages.
Dear guest, Thank you for sharing your experience with us. We are pleased to know that you enjoyed your stay overall and would consider returning on a future visit. We value your appreciation of our hotel's classic style and welcome your comments regarding our location and restaurant options. We take note of your suggestions regarding the menu and beverage offerings, as we are always looking for ways to improve and enhance our guests' experience. We look forward to welcoming you back.
Dear guest, Thank you for sharing your experience with us. We are pleased to know that you enjoyed your stay overall and would consider returning on a future visit. We value your appreciation of our hotel's classic style and welcome you… Show more
Reviewed: 13 April 2025 · Stayed in April 2025
Verified reviewReviewed: 12 April 2025 · Stayed in April 2025
Verified reviewReviewed: 1 April 2025 · Stayed in January 2025
Verified reviewReviewed: 1 April 2025 · Stayed in April 2025
Verified reviewReviewed: 28 March 2025 · Stayed in March 2025
Verified reviewThe free breakfast was outstanding--great selection and service! We also ate at the restaurant for supper and the meal was amazing! The room was nice--felt a bit older style, but I like the nostalgic feel. I was grateful for the free parking! The location is ideal! I had to visit a national office and it was only about 3 blocks from the hotel. There's nearby shopping, a plus. Also, we had a very good night's sleep...the beds were comfortable, the AC took a short while to cool, but ultimately was perfect, there was little to no noise. The staff is amazing--so kind and helpful! Would definitely stay here again.
Room could have had a little better lighting.
Dear guest, Thank you so much for such a kind and detailed comment! We are delighted to know that you enjoyed your stay at the hotel, from our location and classic ambiance, to the comfort of the room, the tranquility of the place, and, of course, the service of our team. We are delighted that you enjoyed both breakfast and dinner in our restaurant; we are proud that your experience was memorable. We also appreciate your comment about the lighting in the room. We have taken note of it in order to make the necessary improvements that will allow us to offer an even more pleasant experience on future visits. It will be a real pleasure to welcome you again. Thank you for choosing us and for recommending us!
Dear guest, Thank you so much for such a kind and detailed comment! We are delighted to know that you enjoyed your stay at the hotel, from our location and classic ambiance, to the comfort of the room, the tranquility of the place, and, of … Show more
Reviewed: 25 March 2025 · Stayed in March 2025
Verified reviewGreenery and Antiqueness
Dear guest, Thank you for sharing your feedback. We are pleased to know that you appreciated the natural surroundings and classic charm of our facilities. We also appreciate your suggestion regarding the beds. We are making improvements to our rooms, and comments like yours help us prioritize what most impacts our guests' comfort. We look forward to welcoming you back and providing you with an even more satisfying experience.
Dear guest, Thank you for sharing your feedback. We are pleased to know that you appreciated the natural surroundings and classic charm of our facilities. We also appreciate your suggestion regarding the beds. We are making improvements to … Show more
Reviewed: 21 March 2025 · Stayed in March 2025
Verified reviewLovely pool and dining area. We had dinner at the hotel and it was very good. Staff was lovely and helpful
No complaints!
Dear guest, Thank you very much for your wonderful comment. We are delighted to know that you enjoyed our historic property, the pool, the dining areas, and especially the friendly service of our staff. It is a pleasure to know that your experience was so positive. We are delighted that everything was to your liking. Comments like yours motivate us to continue providing quality service with the care our guests deserve. It will be a pleasure to welcome you back to the Gran Hotel Nacional.
Dear guest, Thank you very much for your wonderful comment. We are delighted to know that you enjoyed our historic property, the pool, the dining areas, and especially the friendly service of our staff. It is a pleasure to know that your ex… Show more
Reviewed: 21 March 2025 · Stayed in March 2025
Verified reviewThe staff was very nice, and the service provided as well.
All good, bot a problem or something wrong.
Dear guest, Thank you very much for your comment! We're glad to know you had a relaxing stay and that you enjoyed the service and attention of our team. We hope to see you again.
Reviewed: 12 March 2025 · Stayed in March 2025
Verified reviewReviewed: 2 March 2025 · Stayed in March 2025
Verified reviewEase, size of room pool, play gym
Pool could be cleaner on tiles
Thank you very much for sharing your opinion. We are glad to know that you enjoyed the comfort of your stay, the size of the room, the pool, and the gym. We appreciate your comment about the cleanliness of the pool tiles and have informed our maintenance team to improve this aspect and offer an even better experience to our guests. We look forward to welcoming you back to the hotel.
Thank you very much for sharing your opinion. We are glad to know that you enjoyed the comfort of your stay, the size of the room, the pool, and the gym. We appreciate your comment about the cleanliness of the pool tiles and have informed o… Show more
Reviewed: 24 February 2025 · Stayed in February 2025
Verified reviewReviewed: 20 February 2025 · Stayed in January 2025
Verified reviewReviewed: 15 February 2025 · Stayed in February 2025
Verified reviewGreat customer service Meals were good
Greetings! We're glad to know that your stay was a good start to your vacation and that you enjoyed our customer service and meals. Your satisfaction is our greatest reward and motivates us to continue offering the best to our guests. We hope to have the pleasure of welcoming you back in the future. May you continue to enjoy a wonderful vacation! Best regards,
Greetings! We're glad to know that your stay was a good start to your vacation and that you enjoyed our customer service and meals. Your satisfaction is our greatest reward and motivates us to continue offering the best to our guests. … Show more
Reviewed: 14 February 2025 · Stayed in February 2025
Verified reviewFair
Dear Guest, Thank you for your feedback. We’re pleased to hear that you found our staff polite and professional — your recognition means a lot to us. We hope to have the pleasure of welcoming you again in the near future. Warm regards, Gran Hotel Nacional
Dear Guest, Thank you for your feedback. We’re pleased to hear that you found our staff polite and professional — your recognition means a lot to us. We hope to have the pleasure of welcoming you again in the near future. Warm regards, Gr… Show more
Reviewed: 7 February 2025 · Stayed in February 2025
Verified reviewIt is a classic building with so many beautiful architectural details!
Dear Guest, Thank you so much for your kind words! We’re delighted that you appreciated the classic charm and architectural details of our historic building. It’s always a pleasure to welcome guests who value the unique character of our hotel. We hope to see you again soon! Warm regards, Gran Hotel Nacional
Dear Guest, Thank you so much for your kind words! We’re delighted that you appreciated the classic charm and architectural details of our historic building. It’s always a pleasure to welcome guests who value the unique character of our ho… Show more
Reviewed: 2 February 2025 · Stayed in February 2025
Verified reviewI enjoyed the buffets and loved the breakfast the best "tasajo" a treat
Meet my citie's friend at the dacility by the pool
Dear Guest, Thank you for sharing your detailed feedback. We’re delighted to hear that our staff, pool area, garden, and restaurants contributed positively to your stay. Your kind words about our team’s helpfulness and kindness truly motivate us. We apologize for the inconveniences you experienced in your room with the lighting, shower, and bathroom amenities. Additionally, we regret that the dining experience did not meet your expectations, particularly at the barbecue area, and that some menu options were unavailable. Please be assured that we have shared your comments with the relevant departments to address these issues promptly. We appreciate your valuable input, which helps us improve, and we hope to welcome you back for a more flawless experience. Warm regards, Gran Hotel Nacional
Dear Guest, Thank you for sharing your detailed feedback. We’re delighted to hear that our staff, pool area, garden, and restaurants contributed positively to your stay. Your kind words about our team’s helpfulness and kindness truly motiv… Show more
Reviewed: 31 January 2025 · Stayed in January 2025
Verified reviewPool, restaurants in-house, garden area, staff most of all! Most staff went over and above in helpfulness and kindness.
Lamp needed at desk in our room. Handheld shower was damaged and leaking, no makeup mirror in bathroom. Unfortunately, the quality of the food in the restaurants was not even average, with the barbecue area being the worst, with undercooked ribs. Many options on the menu in both restaurants were unavailable.
Dear Guest, Thank you for sharing your detailed feedback. We’re delighted to hear that our staff, pool area, garden, and restaurants contributed positively to your stay. Your kind words about our team’s helpfulness and kindness truly motivate us. We apologize for the inconveniences you experienced in your room with the lighting, shower, and bathroom amenities. Additionally, we regret that the dining experience did not meet your expectations, particularly at the barbecue area, and that some menu options were unavailable. Please be assured that we have shared your comments with the relevant departments to address these issues promptly. We appreciate your valuable input, which helps us improve, and we hope to welcome you back for a more flawless experience. Warm regards, Gran Hotel Nacional
Dear Guest, Thank you for sharing your detailed feedback. We’re delighted to hear that our staff, pool area, garden, and restaurants contributed positively to your stay. Your kind words about our team’s helpfulness and kindness truly motiv… Show more
Reviewed: 25 January 2025 · Stayed in January 2025
Verified reviewVery dirty, hairs, nails, paper, clips and loads of dust under the bed. We were upgraded to a bigger room which was even dirtier. In the end we mopped it ourselves and showed the blackend towrl to the manager. We got offered to leave. Very dissapointing reaction. We did not dare to swim in the pool. Dirty too.
We deeply regret that your experience with us was not satisfactory. We appreciate you sharing your observations, as they give us the opportunity to improve. We sincerely apologize for the inconveniences related to the cleanliness of your room and the condition of the pool. These issues do not meet our quality standards, and we are taking immediate steps to address and correct these deficiencies. Furthermore, we understand that the staff’s response did not meet your expectations. We are reinforcing our team’s training to ensure that situations like this do not happen again. We value your feedback and are committed to improving our services.
We deeply regret that your experience with us was not satisfactory. We appreciate you sharing your observations, as they give us the opportunity to improve. We sincerely apologize for the inconveniences related to the cleanliness of your … Show more
Reviewed: 20 January 2025 · Stayed in January 2025
Verified review