8.3

Reviews of The Club by Fanar 5 stars

Hawana Salalah - Taqa Road, Salalah, Oman

  • 7.0 Good
    Nabilah

    Reviewed: 25 August 2025 · Stayed in August 2025

    Verified review
  • Mohd

    Reviewed: 20 August 2025 · Stayed in August 2025

    Verified review

    The size of the room

    I reported to the the staff about the smell in the room, and no one did anything The smell was too bad And I request to do Wedding anniversary in the room And they told me they will do something in the room But unfortunately I didn’t find anything That was disappointing

    Property response:

    Dear Mohd, Thank you for your feedback and for staying at The Club by Fanar. We sincerely apologize for the issues you experienced during your stay, particularly regarding the room odor and the unfulfilled wedding anniversary arrangement. Your special occasion should have been handled with care and attention, and we deeply regret that we did not meet your expectations in this regard. What you described does not reflect the standards we strive for, and we are taking your comments seriously. We are reviewing the matter internally to ensure better communication and responsiveness from our team moving forward. We genuinely appreciate your honesty, and we hope you might consider giving us another chance in the future to provide the experience you rightfully expected. Warm regards, The Club by Fanar Management Team

    Dear Mohd, Thank you for your feedback and for staying at The Club by Fanar. We sincerely apologize for the issues you experienced during your stay, particularly regarding the room odor and the unfulfilled wedding anniversary arrangement.… Show more

    The Club by Fanar
    21 August 2025
  • Christy

    Reviewed: 20 August 2025 · Stayed in August 2025

    Verified review
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  • Anonymous

    Reviewed: 17 August 2025 · Stayed in August 2025

    Verified review

    Everything is good i would like to thank suzan she helped me alot

    The mattress the first day was not comfortable but the suzan fixed everything There wasn’t a bath tub

    Property response:

    Our Dear Guest Thank you for your kind feedback. We're so pleased to hear that overall you had a good stay and that Suzan was able to assist you — she will be thrilled to know her support made a difference. We’re sorry to hear the mattress was initially uncomfortable, but glad it was resolved quickly. Regarding the bathtub, we understand preferences vary, and we’ll certainly keep your comment in mind for future improvements. We hope to welcome you back again soon! Warm regards, Club by Fanar management team

    Our Dear Guest Thank you for your kind feedback. We're so pleased to hear that overall you had a good stay and that Suzan was able to assist you — she will be thrilled to know her support made a difference. We’re sorry to hear the mat… Show more

    The Club by Fanar
    17 August 2025
  • Ayoub

    Reviewed: 15 August 2025 · Stayed in August 2025

    Verified review
  • Nour

    Reviewed: 15 August 2025 · Stayed in August 2025

    Verified review

    For a premium class stay; don’t hesitate to book this

    Bed and pillows could be more comfortable! After request, they provided extra pillows which for me was more comfortable

    Property response:

    Dear , Nour Thank you so much for taking the time to share your feedback with us! We’re thrilled to hear that you enjoyed your stay and would consider returning — that means a lot to our team. We appreciate your comments regarding the bed and pillows. Guest comfort is extremely important to us, and we're glad we could promptly provide additional pillows to better suit your preferences. Your feedback will certainly be taken into consideration as we continuously strive to enhance our guest experience. We look forward to welcoming you back for another premium stay in the future! With best regards Fanar hotel management team.

    Dear , Nour Thank you so much for taking the time to share your feedback with us! We’re thrilled to hear that you enjoyed your stay and would consider returning — that means a lot to our team. We appreciate your comments regarding the be… Show more

    The Club by Fanar
    16 August 2025
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  • Sa

    Reviewed: 14 August 2025 · Stayed in August 2025

    Verified review

    Services overall were good

    Room smells

    Property response:

    Dear Guest, Thank you for sharing your feedback. We are pleased to hear that you were satisfied with our services overall. Salalah is a unique destination with its stunning nature, particularly during the Khareef season. However, the beauty of this season also brings high humidity, which can sometimes cause an unpleasant smell and affect the comfort of our rooms. We understand how this could have impacted your stay and sincerely apologize for any inconvenience caused. To reduce the effects of humidity and prevent odors, it is very important to keep doors closed and the air conditioning constantly switched on. This helps maintain a comfortable and fresh environment inside the rooms. We appreciate your understanding and hope to have the pleasure of welcoming you back in the future under more favorable conditions. Kind regards, Club by Fanar Management Team

    Dear Guest, Thank you for sharing your feedback. We are pleased to hear that you were satisfied with our services overall. Salalah is a unique destination with its stunning nature, particularly during the Khareef season. However, the beau… Show more

    The Club by Fanar
    14 August 2025
  • Yahya

    Reviewed: 12 August 2025 · Stayed in August 2025

    Verified review
  • Badriya

    Reviewed: 10 August 2025 · Stayed in August 2025

    Verified review

    The breakfast was excellent and good price

    The smell in the room

    Property response:

    Dear Badriya, Thank you for your feedback. We apologize for the inconvenience caused by the smell in your room and are glad that our staff could assist you by arranging a room change. We appreciate your positive comments about the breakfast and value your honest review, which helps us improve. Salalah is truly a unique destination, especially during the beautiful Khareef season. However, the humidity during this time can sometimes affect the comfort inside our rooms. We completely understand how this might have impacted your stay and sincerely apologize for any inconvenience caused. To help keep the rooms comfortable despite the humidity, we kindly recommend keeping the doors closed and the air conditioning running continuously. This really helps maintain a cool and dry environment. We truly appreciate your understanding and hope to have the pleasure of welcoming you back in the future, hopefully under more pleasant and comfortable conditions. Best regards, Juweira Boutique Hotel Management Team

    Dear Badriya, Thank you for your feedback. We apologize for the inconvenience caused by the smell in your room and are glad that our staff could assist you by arranging a room change. We appreciate your positive comments about the breakfas… Show more

    The Club by Fanar
    11 August 2025
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  • Anonymous

    Reviewed: 8 August 2025 · Stayed in August 2025

    Verified review

    Breakfast was good, at times, some items would be peppered few minutes after 7:00 am, until chef comes. All in all, good.

    I didn’t like the design of toilets in our rooms because they don’t give privacy. The hotel designers had in mind Western tourists, rather than tourists from our region who value privacy and decency. Also, there was an ongoing construction around the hotel (sand blowing, big trucks…etc). In addition, our rooms didn’t have hair blower.

    Property response:

    Dear Valued Guest, Thank you for taking the time to share your detailed feedback about your stay with us. We are pleased to hear that you enjoyed our breakfast overall, and we will review your comments with our culinary team to ensure items are ready and available promptly for all our guests. We truly value your perspective regarding the bathroom design. While the concept was intended to provide a modern feel, we understand the importance of privacy for all our guests and will keep this in mind for future improvements. We regret any inconvenience caused by the nearby construction, which is beyond our direct control, but we are working closely with the relevant parties to minimize its impact. We also apologize for the missing hair dryer in your room; our housekeeping team would have been happy to provide one upon request. Your feedback is important to us, and we hope to have the opportunity to welcome you back for a more comfortable experience in the future. Best regards, The Club by Fanar Management

    Dear Valued Guest, Thank you for taking the time to share your detailed feedback about your stay with us. We are pleased to hear that you enjoyed our breakfast overall, and we will review your comments with our culinary team to ensure item… Show more

    The Club by Fanar
    9 August 2025
  • Raed

    Reviewed: 5 August 2025 · Stayed in August 2025

    Verified review

    Everything was amazing. The pool was nice and the breakfast was really delicious.

    Nothing.

    Property response:

    Dear Mr. Raed, Thank you very much for your wonderful review! We are delighted to hear that you enjoyed your stay with us, especially the pool, delicious breakfast, and overall experience. Your kind words mean a lot to us and motivate us greatly to continue providing the best services. We were pleased to host you and look forward to welcoming you again soon. Best regards, The Club by Fanar Management Team

    Dear Mr. Raed, Thank you very much for your wonderful review! We are delighted to hear that you enjoyed your stay with us, especially the pool, delicious breakfast, and overall experience. Your kind words mean a lot to us and motivate us … Show more

    The Club by Fanar
    8 August 2025
  • Zineb

    Reviewed: 20 July 2025 · Stayed in June 2025

    Verified review
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  • Siamak

    Reviewed: 19 July 2025 · Stayed in July 2025

    Verified review

    Cleanliness, location and amenities were amazing.

    Food quality could be better.

    Property response:

    Dear Siamak, Thank you for sharing your feedback with us. We are delighted to hear that you enjoyed the cleanliness, location, and amenities during your stay at Club by Fanar. We appreciate your honest comment regarding the food quality and will take it into consideration as we continuously strive to improve our dining experience. We look forward to welcoming you back for another memorable visit soon. Best Regards, Your Club by Fanar Management Team

    Dear Siamak, Thank you for sharing your feedback with us. We are delighted to hear that you enjoyed the cleanliness, location, and amenities during your stay at Club by Fanar. We appreciate your honest comment regarding the food quality a… Show more

    The Club by Fanar
    20 July 2025
  • Ghadani

    Reviewed: 11 July 2025 · Stayed in July 2025

    Verified review
  • Ahmed

    Reviewed: 7 July 2025 · Stayed in June 2025

    Verified review

    Toilet door is made of glass totally no feeling of privacy

    Property response:

    Dear Ahmed, Thank you for taking the time to share your feedback and for rating your stay with us. We’re very pleased to hear that you were satisfied with the service and felt you received good value for money. Your kind words about our team mean a lot to us. Regarding your comment about the glass bathroom door, we completely understand your concern. While the design choice was made to give the room a modern and open feel, we realize that privacy is a priority for many guests. Your feedback is important and has been shared with our management team as we continually look for ways to enhance guest comfort and satisfaction. Thank you once again for your valuable insights. We hope to have the pleasure of welcoming you back in the near future. Warm regards, Your Club by Fanar Management Team

    Dear Ahmed, Thank you for taking the time to share your feedback and for rating your stay with us. We’re very pleased to hear that you were satisfied with the service and felt you received good value for money. Your kind words about our t… Show more

    The Club by Fanar
    10 July 2025
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  • Jamil

    Reviewed: 27 June 2025 · Stayed in June 2025

    Verified review
  • Pavel

    Reviewed: 16 May 2025 · Stayed in May 2025

    Verified review
  • Nina

    Reviewed: 15 February 2025 · Stayed in February 2025

    Verified review
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  • Stefanie

    Reviewed: 6 January 2025 · Stayed in January 2025

    Verified review
  • 7.0 Good
    Tomáš

    Reviewed: 17 December 2024 · Stayed in October 2024

    Verified review

    Beautiful beach, clean rooms

    Some of the hotel staff were very unpleasant and unwilling. When they forgot to make the bed in our room, despite calling and visiting the reception, they did not solve the problem, even though they promised to do it right away. So we waited more than 24 hours for the bed to be made.

    Property response:

    Dear Tomas, Thank you for your feedback. We’re happy to hear you enjoyed the beach and clean rooms. We sincerely apologize for the delay in making your bed and the lack of follow-through from our team. This is not the level of service we strive for, and we’ll address it with the housekeeping team to ensure better communication in the future. We appreciate your input and hope to welcome you back soon. Best Regards, Your Club by Fanar Management Team

    Dear Tomas, Thank you for your feedback. We’re happy to hear you enjoyed the beach and clean rooms. We sincerely apologize for the delay in making your bed and the lack of follow-through from our team. This is not the level of service we … Show more

    The Club by Fanar
    26 April 2025
  • Pirooz

    Reviewed: 7 December 2024 · Stayed in December 2024

    Verified review

    The hotel is out of coty but nice location, rooms are very clean. Food was fresh. Staff are vrry welcoming. Nice activities you can enjoy

    Property response:

    Dear pirooz, Thank you for your review. We are glad that the valuable efforts of our colleagues and our services met your expectations. We are looking forward to seeing you again soon as our guest. Best Regards, Your Club by Fanar Management Team

    Dear pirooz, Thank you for your review. We are glad that the valuable efforts of our colleagues and our services met your expectations. We are looking forward to seeing you again soon as our guest. Best Regards, Your Club by Fanar Man… Show more

    The Club by Fanar
    26 April 2025
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  • Mohamed

    Reviewed: 7 December 2024 · Stayed in September 2024

    Verified review
  • Husain

    Reviewed: 26 November 2024 · Stayed in August 2024

    Verified review
  • Artsiom

    Reviewed: 9 November 2024 · Stayed in October 2024

    Verified review
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  • Khalid

    Reviewed: 5 November 2024 · Stayed in August 2024

    Verified review
  • Showing 1 - 25

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