Reviews of DoubleTree by Hilton Muscat Qurum 4 stars
Al Nahdah Street, Qurum, Muscat, Oman
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Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewHighly recommend and receptionist was helpful
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 July 2025 · Stayed in July 2025
Verified reviewAll is good
The bed was little small
Reviewed: 26 June 2025 · Stayed in June 2025
Verified review•Cleanliness of the hotel •Welcoming & friendly reception staff : Mr. Mohammed and Mr. Qais Said 🫡 •Love the smell of the hallways •Fast check-in & check-out .Comfortable bed & pillows
•nothing
Dear Jerry, Thank you so much for your kind words. We’re really glad to hear you enjoyed your stay with us. It’s great to know you were happy with the cleanliness, the fast check-in and check-out, and the comfort of the bed and pillows. We’re especially happy to hear that Mr. Mohammed and Mr. Qais Said made you feel welcome; your message has been shared with them. We appreciate your feedback and hope to see you again soon! Best regards, Brent Lester Olpot Duty Manager
Dear Jerry, Thank you so much for your kind words. We’re really glad to hear you enjoyed your stay with us. It’s great to know you were happy with the cleanliness, the fast check-in and check-out, and the comfort of the bed and pillows. W… Show more
Reviewed: 9 June 2025 · Stayed in May 2025
Verified reviewReviewed: 25 May 2025 · Stayed in May 2025
Verified reviewReviewed: 5 May 2025 · Stayed in May 2025
Verified reviewReviewed: 4 May 2025 · Stayed in April 2025
Verified reviewReviewed: 4 May 2025 · Stayed in February 2025
Verified reviewEverything met my expectations.
Reviewed: 1 May 2025 · Stayed in April 2025
Verified reviewReviewed: 5 March 2025 · Stayed in December 2024
Verified reviewReviewed: 28 February 2025 · Stayed in February 2025
Verified reviewReviewed: 27 February 2025 · Stayed in February 2025
Verified reviewEven if BOOKING.COM screwed up our reservation and charged us twice for the stay, the Hilton DOUBLETREE was. Rey pleasant. I strongly recommend making your reservation directly with the Hilton and save the horrific service from Booking.com. Staff very pleasant and helpful in trying to resolve any concerns or issues. Special thanks to Hanif for keeping our room super clean and being so helpful in anything we needed… lots of parking indoor and out available, awesome, breakfast..
Booking.com totally screwed up our reservation and we ended up being charged twice for our two week stay. We are now back home e and still trying to get the error fixed by booking.com but only getting finger pointing and excuses to date… other than that we have no problems with the Hilton double tree stay.
Reviewed: 27 February 2025 · Stayed in February 2025
Verified reviewReviewed: 24 February 2025 · Stayed in January 2025
Verified reviewReviewed: 19 February 2025 · Stayed in December 2024
Verified reviewReviewed: 18 February 2025 · Stayed in February 2025
Verified reviewAll good
All good
Reviewed: 14 February 2025 · Stayed in February 2025
Verified reviewBooking Review: We recently stayed in a two-bedroom suite at this hotel for the Ironman Muscat race. First of all, the room itself was excellent—spacious, clean, and very comfortable. It was large enough to accommodate our visiting friends for meals and gatherings, which made our stay even more enjoyable. However, our experience with the staff was extremely disappointing. We had a serious issue regarding water bottles, which is something so basic that no hotel should make guests struggle for it. Since we were taking supplements for our race, we needed extra water, so we called for more bottles. To our shock, we were refused. When my friend and I went to the reception, we were extremely kind and polite—we simply asked for water. But the response we received was rude and unprofessional. One of the older staff members refused to give us any and told us that the hotel only provides two bottles per room per day, and if we wanted more, we should go to a supermarket and buy it ourselves. We were completely shocked by his attitude. We even told them that we would be writing a review about this situation, and instead of trying to resolve the issue, their response was basically “Go ahead and write one”—as if they didn’t care about guest satisfaction at all. This level of disrespect and lack of professionalism is unacceptable. In any decent hotel, guests should be able to request basic necessities like water without being treated poorly. Because of this terrible service, we will not be staying here again. We had originally planned to book this hotel for future races, but after this experience, we are canceling all plans and will choose a hotel that actually values its guests. If you’re looking for good service and professionalism, we do not recommend this hotel.
Reviewed: 5 February 2025 · Stayed in February 2025
Verified reviewClean, Quiet and breakfast was good
Reviewed: 28 January 2025 · Stayed in January 2025
Verified reviewThe breakfast The egyption receptionest
Dear Mr. Yousef, Greetings from DoubleTree by Hilton Muscat Qurum. Thank you for taking the time to share your feedback. I sincerely apologize for the shortcomings you experienced at breakfast and the reception. Your comments are very important to me, and I am committed to addressing these concerns promptly. I would truly appreciate any further feedback regarding your stay, as your cooperation will greatly assist us in improving our services and ensuring a more pleasant experience for all our guests. I hope you will give us another opportunity to serve you better in the future. Please do let me know when your travels bring you back to Muscat, and I will personally ensure a more seamless experience. Should you need any assistance, please don’t hesitate to reach out. Warm regards, Brindsley Gregory Duty Manager Brindsley.Gregory@Hilton.com T: +968 2254 0000 | M: +968 9657 3260
Dear Mr. Yousef, Greetings from DoubleTree by Hilton Muscat Qurum. Thank you for taking the time to share your feedback. I sincerely apologize for the shortcomings you experienced at breakfast and the reception. Your comments are very impor… Show more
Reviewed: 24 January 2025 · Stayed in December 2024
Verified reviewReviewed: 18 January 2025 · Stayed in January 2025
Verified reviewReviewed: 18 January 2025 · Stayed in January 2025
Verified reviewLocation, size of the room and gym! Coffee in the lobby was great.
Dear Maarten Greetings from DoubleTree by Hilton Muscat Qurum and Thank you very much for sharing about your experience ! I am glad to hear that you had an pleasant experience with us and Your kind words will be shared with the team as a source of encouragement. It was a pleasure hosting you and we look forward to welcoming you back on your future visits. Should you need any assistance, please don’t hesitate to reach out. Warm Regards BRINDSLEY GREGORY DUTY MANAGER Brindsley.Gregory@Hilton.Com T : +968 -2254 0000 M: +968 9657 3260
Dear Maarten Greetings from DoubleTree by Hilton Muscat Qurum and Thank you very much for sharing about your experience ! I am glad to hear that you had an pleasant experience with us and Your kind words will be shared with the team as a … Show more
Reviewed: 16 January 2025 · Stayed in January 2025
Verified reviewLocation
Many things went wrong during our stay at Double Tree. Upon arrival we asked the reception to help us communicate with a local car rental agency (in their native language as they didn’t speak good English) and she straight up denied by saying that she has already contacted them the previous day for other guests and they didn’t have any cars available for rent. That caused us a lot of inconvenience since we couldn’t talk directly to them and find out if they have a car or not. On the third day of our stay our en-suite bathroom flooded and the toilet was blocked which made it impossible to use but also generated an awful toxic smell which we couldn’t tolerate since we had a small baby in the room. The housekeeping manager was amazing and immediately moved us to a different room and asked her colleagues to help us move our luggage since we had the baby and needed help but in the end nobody offered us any help at all. The last straw however was the fact that upon arrival we gave them our Revolut card to pay for the stay but what they ended up doing was block the whole sum of money and not actually charging it. On our last day we had a very early check out at 4 in the morning and we went to reception to return the room cards and they informed us about the fact that the room wasn’t paid and that’s when we realized what had happened. However, We wanted to pay by Revolut but we couldn’t since they had blocked the money. We ended up paying with a foreign card and they charged us for the transaction even though it was their fault we couldn’t pay by Revolut. We asked for a refund of the transaction fee but of course they didn’t accept. Of course this incident took quite a bit of time and we had to rush to the airport to make it on time for our flight and it caused as additional stress and anxiety. Long story short, I wouldn’t recommend the hotel to other guests. The reception was overall the exact opposite of helpful.