Na

Accessible

Stayed in July 2025

Maybe the need of an electrical outlet / power socket close to a mirror

The reception team was really welcoming, the young man at the gym / pool was amazingly kind and helpful. The location was also great to visit Wadi Shab and Wadi Bani Khalid and then to go either for a Sugar Dunes or Bar Al Hikman stop or to Salala. The breakfast was ok, enough choice to cover all tastes. The rooms were big enough and clean with a real fridge. An amazingly good and affordable Indian / Pakistani restaurant located nearby.

Stayed in August 2025

Rooms are a little dated.

Clean, nice staff, good breakfast.

Stayed in August 2025

Unfriendly front office at Reception - day time. Local staff was rigid and unfriendly vs non-local staff who was more welcoming and friendly. Local staff needs more training in managing guests. Start with a smile .. no matter how much you hate the job, smile to the guests.

New, spacious and clean

Stayed in July 2025

There is very little that I did NOT like about my stay at Best Western. I was treated with such kindness and care.

I loved my room as it had a bath tub in it, something that is very rare in these parts. I could soak in luxurious bubble baths. My room had a pool view which was lovely too.

Stayed in June 2025

Sun light enters from top of the curtains. Breakfast was acceptable but a better variety would be good. Also furniture is ok but a bit old.

Location was good, facilities are acceptable. Staff were very good. Rooms were clean

Stayed in June 2025

Good stay

Stayed in June 2025

I ordered seafood chowder on Night 2. This was delicious but it was served with 2 buns which were a bit stale...not fresh at all. Also, I ordered a Spanish Latte from the coffee shop and when it arrived i was disappointed. It was NOT a Spanish Latte (my fave) but a normal cappucino...the barrister claimed she was new...I overlooked this error but was disappointed that I did not receive the Spanish Latte I wanted. The new waitress/barrista was really sweet though...very helpful too.

I arrived after dark and was welcome by a super kind front of house lady called Shomaila. She was so sweet and made me feel instantly at home! I had left an establishment where i was not happy but the sterling treatment I received from the moment I entered Best Western Sur was commendable. Shomaila was friendly, chatty, respectful and SO professional! My room was super clean and there was a BATH! This is something very rare in these parts...I loved soaking in it! Breakfast was amazing...staff are all super kind and friendly.

Stayed in June 2025

Very comfortable rooms, good location and lovely staff

Stayed in June 2025

the price for a pint of beer £14.00 Breakfast was not hot.

swimming pool & outside area

Stayed in May 2025

Quite far from city centrum. You need car.

The hotel is clean and comfortable. Good choice of food for breakfast. Friendly and helpful staff.

Stayed in April 2025

The pillow case was a bit dirty unfortunately

The hotel is overall nice with many facilities. Breakfast was really nice and the room was a standard one, worth be price. Staff very friendly

Stayed in April 2025

Nice room, good breakfast, great value for money.

Stayed in April 2025

There weren't that many deck chairs by the pool.

We were surprised that this place only got the score that it did here on Booking. We found everything superb, from the service, to the comfortable bed, the airconditioning which was quiet (a big plus for sleeping!) and the excellent breakfast buffet. Having a freshly prepared omelette was amazing!

Stayed in April 2025

Nil

Fantastic and family friendly ambience

Stayed in April 2025

Nice hotel with a lovely staff and a comfortable room. The food was amazing (diner and breakfast).

Stayed in April 2025

The gym was rather outdated.

Friendly staff.

Stayed in April 2025

The property is a bit far from Sur main attractions, like 5-10mins in car but I am not sure if there are good hotels near the corniche or the lighthouse

The property is good for a short stay in Sur, you have all what you need in that hotel

Stayed in April 2025

One night stay on a 10 day driving tour of Oman. Room was decent sized and the bed firm but sleepable. Mini fridge to cool water. There is a very good little seafood restaurant about 100 m down the street. Vastly preferable to the hotel buffet and probably 1/4 the price. Lots of parking. The hotel seems to be popular with tour companies so they are set up for mass meals. Breakfast had a decent selection. Seem to be a good choice from what we saw around Sur.

Stayed in April 2025

Shower a bit outdated with two knobs for hot and cold water...all in all very good for price.

Very well organised, nice comfort room (easy but clean). Very comfortable pillows (always tricky) very soft, quality towels. I liked it. Satisfying breakfast.

Stayed in April 2025

I liked the cleanliness, the courtesy and the services offered

Stayed in April 2025

the room does not include items that I see it's important such as slipper.

I like the location and facilities, and the breakfast was excellent and included various foods. Also, the staff are very friendly.

Stayed in April 2025

Nice hotel bit outside Sur. Clean and comfy rooms, we even got one with a connecting door. The pool is a great refreshment.

Stayed in April 2025

nothing , all was good

all was very good , breakfast , the services all , every thing was good , exactly as I want

Stayed in April 2025