Reviews of Al Bustan Palace, a Ritz-Carlton Hotel 5 stars
Muttrah Beach -PO BOX 1998, 114 Muscat, Oman
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Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewEverything about it the brand new rooms the facilities, ladies private beach the spa and the landscape everything was perfect
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Dear Sara, Kw, Warm greetings from Al Bustan Palace, a Ritz-Carlton Hotel. On behalf of our ladies and gentlemen, thank you for taking the time to complete our guest satisfaction survey and for sharing your ratings and comments. We are delighted to hear your stay was memorable and relaxed. We sincerely appreciate your decision to spend your vacation at Al Bustan Palace, and we look forward to welcoming you and your family back soon. For any assistance you may need, please do not hesitate to contact me directly. Sincerely, Sharifa Al Ismaili Quality Manager Al Bustan Palace, a Ritz -Carlton Hotel
Dear Sara, Kw, Warm greetings from Al Bustan Palace, a Ritz-Carlton Hotel. On behalf of our ladies and gentlemen, thank you for taking the time to complete our guest satisfaction survey and for sharing your ratings and comments. We are d… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewIt was a wonderful stay😍
Dear Maha. Kw, Warm greetings from Al Bustan Palace, a Ritz-Carlton Hotel. On behalf of our ladies and gentlemen, thank you for taking the time to complete our guest satisfaction survey and for sharing your ratings and comments. We are grateful to hear your stay was memorable and relaxed. We sincerely appreciate your decision to spend your vacation at Al Bustan Palace, and we look forward to welcoming you and your family back soon. For any assistance you may need, please do not hesitate to contact me directly. Sincerely, Sharifa Al Ismaili Quality Manager Al Bustan Palace,a Ritz -Carlton Hotel
Dear Maha. Kw, Warm greetings from Al Bustan Palace, a Ritz-Carlton Hotel. On behalf of our ladies and gentlemen, thank you for taking the time to complete our guest satisfaction survey and for sharing your ratings and comments. We are g… Show more
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewI had a truly fantastic experience at this hotel. From the moment I arrived, the staff went above and beyond to make sure I felt welcome and comfortable. Everyone was incredibly kind and helpful, but I want to give a special mention to the young man at the reception to his professionalism and friendliness. You can tell that the whole team genuinely cares about making guests feel at home. Every aspect of my stay was taken care of with great attention and warmth. I would absolutely recommend this hotel to anyone looking for an unforgettable and relaxing stay. Thank you for making my trip so special!
Dear Chaimaa, it. Warm greetings from Al Bustan Palace, a Ritz-Carlton Hotel. On behalf of our ladies and gentlemen, thank you for taking the time to complete our guest satisfaction survey and for sharing your amazing feedback. We truly value your generous ratings. We are delighted to learn that your stay with us was both memorable and enjoyable. We sincerely appreciate your decision to spend your leisure time at Al Bustan Palace, and we look forward to welcoming you and your family back soon. For any assistance you may need, please do not hesitate to contact me directly. Sincerely, Sharifa Al Ismaili Quality Manager Al Bustan Palace,a Ritz -Carlton Hotel
Dear Chaimaa, it. Warm greetings from Al Bustan Palace, a Ritz-Carlton Hotel. On behalf of our ladies and gentlemen, thank you for taking the time to complete our guest satisfaction survey and for sharing your amazing feedback. We truly v… Show more
Reviewed: 20 August 2025 · Stayed in June 2025
Verified reviewBeautiful beach, very quiet and serene, the staff was very friendly welcoming and accommodating, the room was spacious and relaxing.
Dear Faisal,bh. Warm greetings from Al Bustan Palace, a Ritz-Carlton Hotel. On behalf of our ladies and gentlemen, thank you for taking the time to complete our guest satisfaction survey and for sharing your amazing feedback. We truly value your generous ratings. We are delighted to learn that your stay with us was both memorable and enjoyable. We sincerely appreciate your decision to spend your leisure time at Al Bustan Palace, and we look forward to welcoming you and your family back soon. For any assistance you may need, please do not hesitate to contact me directly. Sincerely, Sharifa Al Ismaili Quality Manager Al Bustan Palace,a Ritz -Carlton Hotel
Dear Faisal,bh. Warm greetings from Al Bustan Palace, a Ritz-Carlton Hotel. On behalf of our ladies and gentlemen, thank you for taking the time to complete our guest satisfaction survey and for sharing your amazing feedback. We truly val… Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewThe swimming pool for adult and the splash water for kids it’s recommended for families with kids
The beach it’s not good for swimming to much rock
Dear Sa,sa, Warm greetings from Al Bustan Palace, a Ritz-Carlton Hotel. On behalf of our ladies and gentlemen, thank you for taking the time to complete our guest satisfaction survey and for sharing your amazing feedback. We truly value your generous ratings and improvement comments about the beach, which have been addressed to our management to come up with better solutions in the future. We are delighted to learn that your stay with us was both memorable and enjoyable. We sincerely appreciate your decision to spend your leisure time at Al Bustan Palace, and we look forward to welcoming you and your family back soon. For any assistance you may need, please do not hesitate to contact me directly. Sincerely, Sharifa Al Ismaili Quality Manager Al Bustan Palace, a Ritz -Carlton Hotel
Dear Sa,sa, Warm greetings from Al Bustan Palace, a Ritz-Carlton Hotel. On behalf of our ladies and gentlemen, thank you for taking the time to complete our guest satisfaction survey and for sharing your amazing feedback. We truly value… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewBreakfast was suberb. Attention to detail from the staff is what sets it apart from the rest
Dear Sahir, gb. Warm greetings from Al Bustan Palace, a Ritz-Carlton Hotel. On behalf of our ladies and gentlemen, thank you for taking the time to complete our guest satisfaction survey and for sharing your amazing feedback. We truly value your generous ratings. We are delighted to learn that your stay with us was both memorable and enjoyable. We sincerely appreciate your decision to spend your leisure time at Al Bustan Palace, and we look forward to welcoming you and your family back soon. For any assistance you may need, please do not hesitate to contact me directly. Sincerely, Sharifa Al Ismaili Quality Manager Al Bustan Palace,a Ritz -Carlton Hotel
Dear Sahir, gb. Warm greetings from Al Bustan Palace, a Ritz-Carlton Hotel. On behalf of our ladies and gentlemen, thank you for taking the time to complete our guest satisfaction survey and for sharing your amazing feedback. We truly val… Show more
Reviewed: 14 August 2025 · Stayed in July 2025
Verified reviewReviewed: 13 August 2025 · Stayed in July 2025
Verified reviewWe were a group of girls wanting a getaway & we made the best best decision to come to al bustan, such a great place and the girls beach was the cherry on top. Loved everything about the hotel and the service was 10/10
Dear Amal, bh, Warm greetings from Al Bustan Palace, a Ritz-Carlton Hotel. On behalf of our ladies and gentlemen, thank you for taking the time to complete our guest satisfaction survey and for sharing your amazing feedback. We truly value your generous ratings. We are delighted to learn that your stay with us was both memorable and enjoyable. We sincerely appreciate your decision to spend your leisure time at Al Bustan Palace, and we look forward to welcoming you and your family back soon. For any assistance you may need, please do not hesitate to contact me directly. Sincerely, Sharifa Al Ismaili Quality Manager Al Bustan Palace,a Ritz -Carlton Hotel
Dear Amal, bh, Warm greetings from Al Bustan Palace, a Ritz-Carlton Hotel. On behalf of our ladies and gentlemen, thank you for taking the time to complete our guest satisfaction survey and for sharing your amazing feedback. We truly valu… Show more
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewBeautiful located and hotel was beautiful. The breakfast buffet was amazing. The pool facilities were nice and beautiful with all the palm trees. Staff were very friendly and helpful.
Dear Peter, de, Warm greetings from Al Bustan Palace, a Ritz-Carlton Hotel. On behalf of our ladies and gentlemen, thank you for taking the time to complete our guest satisfaction survey and for sharing your amazing feedback. We truly value your generous ratings. We are delighted to learn that your stay with us was both memorable and enjoyable. We sincerely appreciate your decision to spend your leisure time at Al Bustan Palace, and we look forward to welcoming you and your family back soon. For any assistance you may need, please do not hesitate to contact me directly. Sincerely, Sharifa Al Ismaili Quality Manager Al Bustan Palace,a Ritz -Carlton Hotel
Dear Peter, de, Warm greetings from Al Bustan Palace, a Ritz-Carlton Hotel. On behalf of our ladies and gentlemen, thank you for taking the time to complete our guest satisfaction survey and for sharing your amazing feedback. We truly val… Show more
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewI loved the stunning property, excellent facilities, and the warm, friendly, and helpful staff who made the stay exceptional.
The only downside was that it’s a bit far from the city.
Dear Anfal,kw, Warm greetings from Al Bustan Palace, a Ritz-Carlton Hotel. On behalf of our ladies and gentlemen, thank you for taking the time to complete our guest satisfaction survey and for sharing your amazing feedback. We truly value your generous ratings. We are delighted to learn that your stay with us was both memorable and enjoyable. We sincerely appreciate your decision to spend your leisure time at Al Bustan Palace, and we look forward to welcoming you and your family back soon. For any assistance you may need, please do not hesitate to contact me directly. Sincerely, Sharifa Al Ismaili Quality Manager Al Bustan Palace,a Ritz -Carlton Hotel
Dear Anfal,kw, Warm greetings from Al Bustan Palace, a Ritz-Carlton Hotel. On behalf of our ladies and gentlemen, thank you for taking the time to complete our guest satisfaction survey and for sharing your amazing feedback. We truly valu… Show more
Reviewed: 10 August 2025 · Stayed in July 2025
Verified reviewReviewed: 9 August 2025 · Stayed in August 2025
Verified reviewReviewed: 6 August 2025 · Stayed in August 2025
Verified reviewViews
Hotel and Room service over priced .
Dear Dawood, kw. Warm greetings from Al Bustan Palace, a Ritz-Carlton Hotel. On behalf of our ladies and gentlemen, thank you for taking the time to complete our guest satisfaction survey and for sharing your amazing feedback. We truly value your generous ratings and comments about the price, which have been shared with our management and promise to come up with a better solution in the future. We are delighted to learn that your stay with us was both memorable and enjoyable. We sincerely appreciate your decision to spend your leisure time at Al Bustan Palace, and we look forward to welcoming you and your family back soon. For any assistance you may need, please do not hesitate to contact me directly. Sincerely, Sharifa Al Ismaili Quality Manager Al Bustan Palace,a Ritz -Carlton Hotel
Dear Dawood, kw. Warm greetings from Al Bustan Palace, a Ritz-Carlton Hotel. On behalf of our ladies and gentlemen, thank you for taking the time to complete our guest satisfaction survey and for sharing your amazing feedback. We truly … Show more
Reviewed: 5 August 2025 · Stayed in June 2025
Verified reviewReviewed: 5 August 2025 · Stayed in August 2025
Verified reviewReviewed: 3 August 2025 · Stayed in May 2025
Verified reviewExceptional location, rooms and services
Dear Yasmeen,kw. Warm greetings from Al Bustan Palace, a Ritz-Carlton Hotel. On behalf of our ladies and gentlemen, we sincerely thank you for taking the time to complete our guest satisfaction survey and for sharing your valuable ratings. We greatly appreciate your positive comments. We are delighted to hear your stay was wonderful and memorable. Thank you for choosing Al Bustan Palace for your leisure trip. We look forward to welcoming you and your family back soon. For any further assistance, please do not hesitate to contact me. Best regards, Sharifa Al Ismaili Quality Manager Al Bustan Palace, a Ritz-Carlton Hotel
Dear Yasmeen,kw. Warm greetings from Al Bustan Palace, a Ritz-Carlton Hotel. On behalf of our ladies and gentlemen, we sincerely thank you for taking the time to complete our guest satisfaction survey and for sharing your valuable ratings… Show more
Reviewed: 2 August 2025 · Stayed in June 2025
Verified reviewReviewed: 29 July 2025 · Stayed in July 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 27 July 2025 · Stayed in July 2025
Verified reviewLadies beach , out door area , the greek restaurant. Anything indoors is below standard for 5 stars hotel
We didn’t like it , there is a humidity smell everywhere, the place is not clean . The buffet area is so disappointing
Dear Sharifah, Kw. Warm greetings from Al Bustan Palace, a Ritz-Carlton Hotel. On behalf of all our Ladies and Gentlemen, we sincerely thank you for taking the time to complete our guest satisfaction survey and for sharing your valuable feedback. We would like to extend our sincere apologies for the experience you encountered during your stay. Your feedback is truly a gift and has been shared with our management team to take immediate action toward enhancing our facilities and improving the level of cleanliness. We genuinely hope you will give us another opportunity to welcome you back on your next visit to Oman. We would be delighted to offer you the best available room and ensure your stay becomes a memorable one. Should you require any further assistance, please do not hesitate to contact me directly. Best regards, Sharifa Al Ismaili Quality Manager Al Bustan Palace, a Ritz-Carlton Hotel
Dear Sharifah, Kw. Warm greetings from Al Bustan Palace, a Ritz-Carlton Hotel. On behalf of all our Ladies and Gentlemen, we sincerely thank you for taking the time to complete our guest satisfaction survey and for sharing your valuable f… Show more