Reviews of Heartland Hotel Queenstown 3 stars

Great view and location, and I had room service breakfast twice which was great too. Staff were lovely, and I stayed in winter and the rooms were toasty warm. Wifi was great.

There was nothing I didn’t like, but keep in mind it’s a steep walk up a hill back from town at the end of the day if you’re walking. It’s not huge, but worth noting for those that need to know.

Location. It is located in the city but with a very good view.

There was a bit of an issue with the booking. I guess we were placed in a. Different room where there was only one double bed where supposedly 2 (one double one single) as there is three of us and have placed 3 people in the booking. So had to call reception to arrange an extra bed.

Proximity and quiet

Rooms very hot and stuffy and a bit out dated.

Very helpful staff, great location only a short walk into the centre of town and cosy but spacious room.

The bathroom could probably do with a makeover in the near future.

The room was very clean and spacious. Very accomodating and friendly staff. Awesome location, 2-3 minute walk to get to town.

The shower in the bathtub was a little small but the pressure and temp was good regardless.

Close to town… we cold walk to the town. Big size for Queenstown standard.

Parking is limited

Lovely location near to the town: easy to walk to but high enough to get a great view over the lake. Rooms are generously sized. Had “Do not disturb” out all day. A bag of fresh bathroom towels was left outside. Nice touch. Only tried the restaurant’s lamb shank. It was excellent.

Bathrooms dated.

Great location to central Queenstown & free parking

Our sheets were marked on arrival, bathroom really run down, mould in the shower joins & shower dripped all night/wouldn’t turn off

Location was good and staff friendly. Room comfortable and good size

Could do with a bit of a refresh as longs of the furniture is chipped or marked. Bath needs re-enamelling. Car parking is first come first served and is some awkward places which doesn’t help if visitors so not park with others in mind !

Staff friendly and efficient. Restaurant meals great.

Very, very noisy. Empty water bottle under bathroom vanity from previous guests makes you question cleanIng.

The family room was spacious and away from the noise of Stanley street.

Loved the location, staff and the room facilities. Clean and comfortable.

Parking, had to park on the street. Maybe give an option to book a parking spot in advance or allow 1 carpark spot per booking.

Close to town - walking distance and could park out vehicle next to one of our rooms.

We booked 2 rooms as there were no family rooms for 5 people available. Requested they be nearby (booking made nearly 2 mths ahead). We ended up with on room towards the front of the property and the other inside the premise behind the reception area. No where near each other. We booked a specific bedding arrangement on booking.com and this isn’t what was given to us. It cost $570nz for one night and expected to have the bedding arrangement we booked. Bathroom is dated and in need of renovation.

Stunning views. Central location. Really comfy room.

Would have loved some more cutlery in the room for takeout.

Heartland Hotel Queenstown IS the Hotel to base yourself while holidaying in Queenstown New Zealand. Celebrating my 60th Birthday with a 9 night booking in a Chalet Studio King View Room, was a Great Idea to have our Winter Holiday. Looking at the most gorgeous views of Lake Whakatipu and the surrounding snow capped Alps from our balcony, the location was perfect to take in Queenstown's Beauty. As the temperature outside plummeted down -4° on most nights, one would never know the chill outside due to our heated self controlled room which kept us warm including heated bathroom with plenty of hot water for a well earned hot shower after a long day discovering the sights of the area. Sleep was no problem with a very comfortable bed and outside noise was never a problem. Housekeeping was spot on + linen/towels was lovely. We hired a car and had no problem obtaining a carpark on returning everyday from our driving adventures and believe me when I say there is so many discoveries to explore outside of Heartland. Food and service at Heartland is A1. From the amazing hearty buffet breakfast to a fantastic dinner menu and to sit in front of a roaring fire with a nice drink in the bar area to relax and talk over what we achieved after a fantastic day was delightful. Have washing to be done, no problem as Heartland has a communal laundry on premises also which was a blessing. Heartland Hotel location is prefect to explore the town with a approx. 10min short walk down the hill to the hub area filled with soooo many great pubs, cafes, restaurants, shops, parks, the Marina and to catch the Gondola up to Skyline Coronet Peak, which I highly recommend a visit or 2, 3. All the staff at Heartland are amazing, friendly, helpful and just so damn nice and will go out of their way to make your stay wonderful. Sure some people will complain about the hill, about the age of the Hotel, about the car park, but hey, take a deep breath peeps, smile, be happy, enjoy Queenstown.

WHAT DIDN'T I LIKE???? Leaving Heartland Hotel Queenstown. That's What I didn't like...

Location to town

Rooms were old bathrooms need a makeover

Very central. Staff very accomodating

Quite dated and bathroom not as clean as it could have been. Didn’t like the shower over the bath.