There was nothing I didn’t like, but keep in mind it’s a steep walk up a hill back from town at the end of the day if you’re walking. It’s not huge, but worth noting for those that need to know.

Great view and location, and I had room service breakfast twice which was great too. Staff were lovely, and I stayed in winter and the rooms were toasty warm. Wifi was great.

Stayed in August 2025

Rooms very hot and stuffy and a bit out dated.

Proximity and quiet

Stayed in August 2025

The bathroom could probably do with a makeover in the near future.

Very helpful staff, great location only a short walk into the centre of town and cosy but spacious room.

Stayed in August 2025

The shower in the bathtub was a little small but the pressure and temp was good regardless.

The room was very clean and spacious. Very accomodating and friendly staff. Awesome location, 2-3 minute walk to get to town.

Stayed in August 2025

Parking is limited

Close to town… we cold walk to the town. Big size for Queenstown standard.

Stayed in August 2025

Could do with a bit of a refresh as longs of the furniture is chipped or marked. Bath needs re-enamelling. Car parking is first come first served and is some awkward places which doesn’t help if visitors so not park with others in mind !

Location was good and staff friendly. Room comfortable and good size

Stayed in August 2025

The family room was spacious and away from the noise of Stanley street.

Stayed in August 2025

Parking, had to park on the street. Maybe give an option to book a parking spot in advance or allow 1 carpark spot per booking.

Loved the location, staff and the room facilities. Clean and comfortable.

Stayed in August 2025

Would have loved some more cutlery in the room for takeout.

Stunning views. Central location. Really comfy room.

Stayed in August 2025

WHAT DIDN'T I LIKE???? Leaving Heartland Hotel Queenstown. That's What I didn't like...

Heartland Hotel Queenstown IS the Hotel to base yourself while holidaying in Queenstown New Zealand. Celebrating my 60th Birthday with a 9 night booking in a Chalet Studio King View Room, was a Great Idea to have our Winter Holiday. Looking at the most gorgeous views of Lake Whakatipu and the surrounding snow capped Alps from our balcony, the location was perfect to take in Queenstown's Beauty. As the temperature outside plummeted down -4° on most nights, one would never know the chill outside due to our heated self controlled room which kept us warm including heated bathroom with plenty of hot water for a well earned hot shower after a long day discovering the sights of the area. Sleep was no problem with a very comfortable bed and outside noise was never a problem. Housekeeping was spot on + linen/towels was lovely. We hired a car and had no problem obtaining a carpark on returning everyday from our driving adventures and believe me when I say there is so many discoveries to explore outside of Heartland. Food and service at Heartland is A1. From the amazing hearty buffet breakfast to a fantastic dinner menu and to sit in front of a roaring fire with a nice drink in the bar area to relax and talk over what we achieved after a fantastic day was delightful. Have washing to be done, no problem as Heartland has a communal laundry on premises also which was a blessing. Heartland Hotel location is prefect to explore the town with a approx. 10min short walk down the hill to the hub area filled with soooo many great pubs, cafes, restaurants, shops, parks, the Marina and to catch the Gondola up to Skyline Coronet Peak, which I highly recommend a visit or 2, 3. All the staff at Heartland are amazing, friendly, helpful and just so damn nice and will go out of their way to make your stay wonderful. Sure some people will complain about the hill, about the age of the Hotel, about the car park, but hey, take a deep breath peeps, smile, be happy, enjoy Queenstown.

Stayed in August 2025

Quite dated and bathroom not as clean as it could have been. Didn’t like the shower over the bath.

Very central. Staff very accomodating

Stayed in August 2025

The room’s location meant a lot of disturbance from foot traffic, making it hard to relax.

The staff were friendly and helpful, the room was super clean, and the kitchen was fully equipped. The heater and all amenities were ready on arrival.

Stayed in August 2025

Front unit we were in had a lot of road noise early morning.

Restaurant on site, comfortable, rooms warm

Stayed in August 2025

Limited parking but we were ok

Central and good value Food good

Stayed in July 2025

Close to town

Stayed in August 2025

we had a room down below ground level that looked out onto footpath, like a dungeon. Went to order coffee in the morning and the male staff member was rude and couldn’t be bothered!

Good spot in QT, room was clean and spacious

Stayed in August 2025

Close walk to town centre

Stayed in August 2025

The water is either too hot or too cold. We asked for a late checkout and were granted one, 15 mins after original check out time we received a call saying we need to checkout and then had a knock on the door at the same time saying the same thing. We explained we had been granted a late checkout. They said they could see that on our booking and they’ll see us soon. Would have been nice if they had checked that before calling and sending someone to us.

The views are beautiful

Stayed in August 2025

The hill back up from town is a killer and the parking was a bit of a pain but once we were in it was fine.

Kids loved the unique layout and we loved the heaters and the location. Very close to town!

Stayed in August 2025

Staff were really helpful. We got off to a bad start when the flush of our toilet wouldnt work properly and they got a new room for us straight away. Bar and catering staff (and manager) excellent too. Room clean and services all fine. Not 5 star but doesn't pretend to be. Great value for money. Beware of steep hill between hotel and town centre. Not the easiest to handle!

Stayed in August 2025

The hot tub was a bit over priced

Super nice staff pricing was perfect and so convenient to central queenstown.

Stayed in August 2025

Parking was a nightmare, there are too many rooms and not enough spots with nothing assigned. We ended up circling back four times and had to resort to street parking, it was a school day and we had to wake up early to move the car. The trash in our room wasn’t empty, which I understand people forget but I’m not a fan of immediately finding a used sanitary pad when I enter a “clean” hotel room. Extremely noisy - our door creaked like a tree falling over every time we opened it. You could hear anyone passing in the hallway or near the elevator. Not an issue for everyone but we have a baby and prefer to not wake her.

Staff were very kind. Laundry facilities took a couple times to dry but worked for us. Breakfast was tasty with a variety of options! Very large rooms. Room service & dinner were THE BEST. Must try the cheesy garlic bread - a chef special!

Stayed in August 2025

Very spacious rooms

Stayed in August 2025

Didn't realise no lift Staff took my suitcase up to my room And brought it down and stored till I left

The staff were wonderful

Stayed in August 2025