7.6

Reviews of Fernleaf Motel

23 Toko Street, 3010 Rotorua, New Zealand

  • 3.0 Poor
    Fear

    Reviewed: 10 August 2025 · Stayed in August 2025

    Verified review

    - Hard to sleep with surrounding noise - wasn't as advertised (no private thermal pool) - shower had mold all around base of shower.

  • Paul

    Reviewed: 10 August 2025 · Stayed in August 2025

    Verified review

    It was extremely spacious, warm as we arrived late at night and very clean, shower was great too.

  • Anonymous

    Reviewed: 3 August 2025 · Stayed in July 2025

    Verified review

    Small, clean and in a great location

    Having to go to another location to sign in, especially being an out of towner and the day was long enough attending a sporting event

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  • Evelyn

    Reviewed: 15 July 2025 · Stayed in July 2025

    Verified review
  • Shaunee

    Reviewed: 12 July 2025 · Stayed in June 2025

    Verified review
  • Anonymous

    Reviewed: 6 July 2025 · Stayed in July 2025

    Verified review
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  • Robyn

    Reviewed: 21 June 2025 · Stayed in June 2025

    Verified review

    The apartment had lots of room Clean and facilities excellent. I will recommend to my family and friends. It was affordable and comfortable for a family of 4.

    At first collecting the key from one location proved to be a blessing in disguise. As the accommodation was great 👍

  • Li

    Reviewed: 21 June 2025 · Stayed in June 2025

    Verified review

    clean and quiet

    They only put coffee and tea in the kitchen but if they can put Hot chocolate drink for kid that would be great.

  • Tracy

    Reviewed: 13 June 2025 · Stayed in May 2025

    Verified review

    Value for money

    More bedding as it's a cold winter

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  • Ellen

    Reviewed: 2 June 2025 · Stayed in June 2025

    Verified review

    location & quite clean. Quiet at night

    The shower is quite old

  • Anonymous

    Reviewed: 28 May 2025 · Stayed in May 2025

    Verified review
  • Gerald

    Reviewed: 22 May 2025 · Stayed in May 2025

    Verified review

    Clean and tidy newly renovated

    N/A

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  • Jami

    Reviewed: 18 May 2025 · Stayed in May 2025

    Verified review

    It was clean and in a good location. The manager "upgraded" us to a one bedroom apt, but didn't tell us and we initially thought the door to the bedroom, which was very hard to push open, was to an adjoining room.

    This places is not as advertised. We would have looked for another place to stay, but were tired from driving all day. We initially thought we were going to have to sleep on the sofa bed. When we pulled it out, the mattress cover was very dirty. We called the manager, who told us he had "upgraded" us. Per the website and FB site, it was supposed to have a heated swimming pool and a private thermal mineral bath, but it did not. The pool was dirty and cold, and the thermal mineral bath was locked and boarded. The kitchenette was not stocked well,.e.g., no spatula or tongs, or lid for the skillet. Check in was at a different location, 2 km distance. There was no guest laundry as advertised. The office is not in use and has signs posted that it is not up to earthquake standard code.

  • 7.0 Good
    Jordaan

    Reviewed: 17 May 2025 · Stayed in April 2025

    Verified review
  • Pieter

    Reviewed: 4 May 2025 · Stayed in May 2025

    Verified review

    Spotlessly clean. Comfortable beds. Adequately equipped. Close to CBD. Quiet back street.

    No reception or staff on site (check-in is at the Ambassador). Heat pump in living area, but no heating in bedroom and no spare blankets.

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  • Roxanne

    Reviewed: 1 May 2025 · Stayed in April 2025

    Verified review

    It worked for us, cosy small studio.

    The bed was holo, squeaky when sitting down and getting up out of the bed.

  • Christine

    Reviewed: 25 April 2025 · Stayed in April 2025

    Verified review

    Secure and clean. Lovely staff

    Too much light in the lounge for sleeping

  • Victoria

    Reviewed: 25 April 2025 · Stayed in April 2025

    Verified review

    The room was clean and tidy. The pool was well maintained.

    The room was a little cold and could do with an extra blanket kept in the cupboard.

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  • Uma

    Reviewed: 24 April 2025 · Stayed in April 2025

    Verified review
  • Elena

    Reviewed: 23 April 2025 · Stayed in April 2025

    Verified review
  • Cassidy

    Reviewed: 21 April 2025 · Stayed in April 2025

    Verified review
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  • Pamela

    Reviewed: 21 April 2025 · Stayed in April 2025

    Verified review

    Spacious

    Noisy

  • Rohit

    Reviewed: 19 April 2025 · Stayed in April 2025

    Verified review
  • Tracey

    Reviewed: 13 April 2025 · Stayed in April 2025

    Verified review

    Very spacious.

    Bed was rock hard. A topper would have made a difference. Was a cold night, there weren't any spare blankets.

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  • Fiona

    Reviewed: 4 April 2025 · Stayed in March 2025

    Verified review
  • Showing 1 - 25

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The guest reviews express the personal opinions of Booking.com customers who filled out a questionnaire after their stay at the hotel. These opinions do not necessarily represent the views of Booking.com. See our Review Guidelines

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