Reviews of Accommodation Gateway Motel
600 Pioneer Highway, 4412 Palmerston North, New Zealand

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Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewNo meals
Cleanliness could be improved..dusting esiecially
Thanks for staying at our motel with your family, and we truly appreciate your feedback. We're glad you took the time to share your thoughts. We do have plans to renovate the kitchen area in our one-bedroom unit, and we're also excited to announce that a café and kebab shop will be opening soon to serve breakfast, lunch, and dinner — something we hope will add more value to your next stay. We've also taken note of your comments regarding cleanliness, especially dusting, and will be informing our housekeeping team to ensure improvements are made in this area. Thanks again for staying with us, and we hope to welcome you back in the future! Gateway Motel
Thanks for staying at our motel with your family, and we truly appreciate your feedback. We're glad you took the time to share your thoughts. We do have plans to renovate the kitchen area in our one-bedroom unit, and we're also exc… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewWiFi wasn’t working at all
Reviewed: 24 August 2025 · Stayed in July 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewComfortable bed, shower ok
Some fixtures need replacing
Reviewed: 20 August 2025 · Stayed in July 2025
Verified reviewStaff, helpful and friendly, They remembered us from our passed stays.
Thank you so much for your kind words and for taking the time to leave us such a positive review! We’re delighted to hear that our location works well for you and that our team made you feel welcome and remembered from your past stays—that truly means a lot to us. Providing friendly, helpful service is what we strive for, and it's always a pleasure to have returning guests like yourself. We appreciate your feedback on the facilities and WiFi, and will continue working to improve in those areas. We look forward to welcoming you back again soon!
Thank you so much for your kind words and for taking the time to leave us such a positive review! We’re delighted to hear that our location works well for you and that our team made you feel welcome and remembered from your past stays—that… Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewAffordable Convenient location Plenty of towels Well equipped rooms Good parking outside door Fan heater provided (visited during winter)
Bathroom very cold All windows open on arrival so room was very chilly A large teenage sports group stayed the same night as us and they were playing loud music at 9:30pm (not for long though, so perhaps motel staff asked them to turn it off)
Thank you for taking the time to share your feedback with us. We’re glad to hear that you appreciated our convenient location, well-equipped rooms, ample towels, and the parking facilities right outside your door. It's also great to know that the fan heater helped keep you warm during your winter visit. We sincerely apologize for the chilly room on arrival and the cold bathroom—your comfort is important to us, and we’ll be looking into ways to improve the warmth of our rooms during the colder months. We also regret the brief disturbance caused by the sports group, and we’re glad it was resolved quickly. Your comments help us improve, and we appreciate you choosing to stay with us. We hope to welcome you again in the future.
Thank you for taking the time to share your feedback with us. We’re glad to hear that you appreciated our convenient location, well-equipped rooms, ample towels, and the parking facilities right outside your door. It's also great to kno… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewEverything was amazing staff was friendly and helpful
Nothing
Thank you so much for your incredible review! We're absolutely thrilled to hear that you enjoyed every aspect of your stay — from our staff and cleanliness to the facilities and location. Your kind words truly mean a lot to our team, and we’re especially glad to know that you felt welcomed and well taken care of. We can’t wait to welcome you back again soon!
Thank you so much for your incredible review! We're absolutely thrilled to hear that you enjoyed every aspect of your stay — from our staff and cleanliness to the facilities and location. Your kind words truly mean a lot to our team, an… Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in July 2025
Verified reviewReviewed: 13 August 2025 · Stayed in August 2025
Verified reviewLovely greeting at reception and room was clean, comfortable with everything we needed, nice little kids play area,easy driving distance from central Palmerston North, good shopping centre nearby with bakery, takeaways, liquor outlet etc. Would definitely stay again
Just a little road noise, but it's a main route, so to be expected
Thank you so much for your lovely review! We’re really pleased to hear you enjoyed your stay and found great value in your experience. It's great to know the room was clean and comfortable, and that the kids play area and nearby shopping options added to your convenience. We appreciate your understanding about the road noise — as you mentioned, it does come with being on a main route, but we're glad it didn't take away from your overall experience. We’re delighted to hear you’ll be returning, and we look forward to welcoming you back soon!
Thank you so much for your lovely review! We’re really pleased to hear you enjoyed your stay and found great value in your experience. It's great to know the room was clean and comfortable, and that the kids play area and nearby shoppin… Show more
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewReviewed: 9 August 2025 · Stayed in July 2025
Verified reviewLate check in time was convenient
We were able to take our dog
Thank you for taking the time to share your experience with us. We're glad to hear that our pet-friendly policy and late check-in option suited your needs. We're sorry to learn that the room was colder than expected and that your overall stay didn’t meet your expectations. We also take your comment regarding the bond refund seriously — please feel free to contact us directly so we can look into this and resolve it for you as quickly as possible. We appreciate your feedback, as it helps us improve and provide a better experience for all our guests.
Thank you for taking the time to share your experience with us. We're glad to hear that our pet-friendly policy and late check-in option suited your needs. We're sorry to learn that the room was colder than expected and that your o… Show more
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewEasy to find, with ample free on-site parking. No fuss, rapid check-in. Clean and tidy. Exceptional value for money.
Was up to expectation for the price point.
Thank you for taking the time to leave your review. We're glad to hear you found the check-in process smooth, the property clean and tidy, and the overall experience to be great value for money. We appreciate your honest comments about the facilities and comfort — as a more classic, no-frills style motel, we aim to provide a clean, convenient, and affordable stay for budget-conscious travellers, and we're pleased to know we met your expectations in that regard. Thanks again for your feedback — we hope to welcome you back in the future!
Thank you for taking the time to leave your review. We're glad to hear you found the check-in process smooth, the property clean and tidy, and the overall experience to be great value for money. We appreciate your honest comments about… Show more
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewThe location and the price
That there was no milk provided like other motels The shower filled up with water and empty dispensers
Thank you for your review and for choosing to stay with us. We're glad to hear the location and price suited your needs. We’re very sorry to hear about the issues you encountered. We do provide soap, shampoo, and conditioner in all rooms, and milk is available from the front desk at check-in — it looks like we missed this on your visit, and we sincerely apologize for the oversight. We’ll also follow up with our team regarding the shower drainage and dispensers to ensure everything is up to standard. We appreciate your feedback, as it helps us improve, and we hope to welcome you again in the future.
Thank you for your review and for choosing to stay with us. We're glad to hear the location and price suited your needs. We’re very sorry to hear about the issues you encountered. We do provide soap, shampoo, and conditioner in all roo… Show more
Reviewed: 8 August 2025 · Stayed in August 2025
Verified reviewReviewed: 8 August 2025 · Stayed in August 2025
Verified reviewReviewed: 7 August 2025 · Stayed in August 2025
Verified reviewThank you for your kind feedback! We're so pleased to hear that you enjoyed your stay and found great value in your experience. We appreciate your comments and are glad to know you'd definitely stay with us again — that means a lot! We look forward to welcoming you back soon.
Thank you for your kind feedback! We're so pleased to hear that you enjoyed your stay and found great value in your experience. We appreciate your comments and are glad to know you'd definitely stay with us again — that means a lot… Show more
Reviewed: 6 August 2025 · Stayed in August 2025
Verified reviewBed was comfy. Very clear TV.
Thank you for your review! We're glad to hear you enjoyed the convenient location, a comfy bed, and a clear TV – all important for a comfortable stay. We appreciate you taking the time to share your experience and hope to welcome you back again soon!
Thank you for your review! We're glad to hear you enjoyed the convenient location, a comfy bed, and a clear TV – all important for a comfortable stay. We appreciate you taking the time to share your experience and hope to welcome you b… Show more
Reviewed: 6 August 2025 · Stayed in July 2025
Verified reviewReviewed: 5 August 2025 · Stayed in August 2025
Verified reviewReviewed: 5 August 2025 · Stayed in August 2025
Verified reviewIt was good for value for money.
The shower was not up to standard but otherwise everything was ok.
Thank you for taking the time to share your feedback. We're pleased to hear you found your stay to be good value for money and that it met your needs overall. We’re sorry to hear the shower wasn’t up to standard — we’ll certainly look into this to ensure it’s addressed. Your comments help us improve, and we truly appreciate your honesty. We hope to have the opportunity to welcome you back again in the future.
Thank you for taking the time to share your feedback. We're pleased to hear you found your stay to be good value for money and that it met your needs overall. We’re sorry to hear the shower wasn’t up to standard — we’ll certainly look … Show more
Reviewed: 3 August 2025 · Stayed in July 2025
Verified reviewReviewed: 3 August 2025 · Stayed in July 2025
Verified reviewPerfect
Wow — thank you so much for the perfect score! We're absolutely thrilled to hear that everything met your expectations and that you had such a great stay. Your kind words mean a lot to our team, and we truly appreciate you taking the time to share your experience. We look forward to welcoming you back again soon!
Wow — thank you so much for the perfect score! We're absolutely thrilled to hear that everything met your expectations and that you had such a great stay. Your kind words mean a lot to our team, and we truly appreciate you taking the t… Show more
Reviewed: 2 August 2025 · Stayed in August 2025
Verified reviewPlenty of rooms for big groups
Washing machine didn’t work,no heating in rooms was cold the WiFi wasn’t great
Thank you for your feedback. We’re pleased to hear you found the rooms comfortable and suitable for larger groups. Regarding the washing machine, housekeeping reported that the door was broken during your stay. We also want to remind that all our rooms are strictly non-smoking, and housekeeping noted a strong smoke smell in the room, along with the carpet being left extremely wet. This is why the additional fee was applied. We apologize if this was not made clear at the time of booking, and we will work on improving our communication about these policies. We’re sorry for the inconvenience caused by the heating and WiFi issues and appreciate you bringing these to our attention. Thank you again for your comments, and we hope to better serve you in the future.
Thank you for your feedback. We’re pleased to hear you found the rooms comfortable and suitable for larger groups. Regarding the washing machine, housekeeping reported that the door was broken during your stay. We also want to remind that … Show more