Reviews of Hotel The Clock 3 stars
Mansarovar Marga, Mira Galli, 33700 Pokhara, Nepal
Loading
Guests also reviewed these properties:
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 12 July 2025 · Stayed in July 2025
Verified reviewThe room was very spacious and provided with fridge and a sizeable desk very convenient for my purpose. The hotel is located on the fringe of the main tourist area.
The bathroom has no walk-in shower, but only a curtain which was missing and was fitted upon my request. All in all, the structure could be better managed. The behaviour of the personnel was at times inappropriate. To give a couple of examples, the reception would annoyingly call in the morning to unnecessarily remind me of breakfast, until I told them to stop. Once they ended abruptly a call for no apparent reason but probably because the speaker was unable to handle the English conversation. That being said, a pleasant stay, all taken into account.
Reviewed: 7 April 2025 · Stayed in April 2025
Verified reviewReviewed: 5 April 2025 · Stayed in April 2025
Verified reviewThe place was clean, and offered excellent service. Highly recommended!
The lake view from the room was a bit limited.
Reviewed: 11 February 2025 · Stayed in February 2025
Verified reviewReviewed: 2 February 2025 · Stayed in January 2025
Verified reviewReviewed: 2 February 2025 · Stayed in January 2025
Verified reviewA perfect hotel for trekking groups! You can store your luggage here while you go trekking, and the rooms are very good and clean, providing a great place to rest after a long trek. The hospitality is amazing, and all the staff are very helpful. They also have a large parking lot if you are bringing a group.
Thank you so much for your wonderful review! We’re delighted to hear that you had a great experience at HOTEL THE CLOCK. Providing a comfortable and convenient stay for trekking groups is our priority, and we’re glad you found our luggage storage, clean rooms, and hospitality helpful. We truly appreciate your kind words about our staff and facilities. Looking forward to welcoming you again on your next adventure! Safe travels! ⛰️😊
Thank you so much for your wonderful review! We’re delighted to hear that you had a great experience at HOTEL THE CLOCK. Providing a comfortable and convenient stay for trekking groups is our priority, and we’re glad you found our luggage s… Show more
Reviewed: 26 January 2025 · Stayed in January 2025
Verified reviewThe hotel is new with fantastic service. The staffs are very helpful and friendly. I checked out at 0630 hours still they packed me full breakfast for my journey. Even they serve food at room at no cost. It also has lifts which usual nepal hotels doesn’t have. Overall my stay and experience was very good. Room is very decent and clean with all amenities as expected.
Thank you for taking the time to share your experience! We’re delighted to hear that you enjoyed our service, amenities, and the thoughtful breakfast preparation for your journey. Your satisfaction is our priority, and we’re glad we could make your stay comfortable. We look forward to welcoming you back in the future!
Thank you for taking the time to share your experience! We’re delighted to hear that you enjoyed our service, amenities, and the thoughtful breakfast preparation for your journey. Your satisfaction is our priority, and we’re glad we could m… Show more
Reviewed: 26 January 2025 · Stayed in January 2025
Verified reviewno hot water ,and staff still care customer feel,and I talk many times they just go to check the issue,and apologize
Dear Valued Guest, Thank you for sharing your experience with us. We sincerely apologize for the inconvenience caused by the lack of hot water during your stay. We understand how important this is for your comfort, and we regret that our efforts to resolve the issue fell short of your expectations. Please rest assured that we took this matter seriously and had worked diligently to ensure that such issues do not happen again in the future. We value your feedback and appreciate your patience as our team strives to improve. Your satisfaction is our priority, and we hope to have the opportunity to serve you better in Future.
Dear Valued Guest, Thank you for sharing your experience with us. We sincerely apologize for the inconvenience caused by the lack of hot water during your stay. We understand how important this is for your comfort, and we regret that our e… Show more
Reviewed: 26 January 2025 · Stayed in January 2025
Verified reviewLocation, strong shower pressure, rooms and linen are clean but now beginning to show age.
Booked the Junior suite, but was allocated a deluxe room without any explanation!! I know the difference between rooms because I have stayed at this property prior. Breakfast was okay although it took them 30 minutes to prepare and serve.
Dear Valued Guest, Thank you for taking the time to share your feedback about your recent stay with us. We are pleased to hear that you appreciated our property’s location, the strong shower pressure, and the cleanliness of our rooms and linen. However, we deeply regret the inconvenience you experienced regarding your room allocation. We sincerely apologize for the mix-up. This is not the standard of service we strive to deliver, and we are already reviewing our processes to ensure this does not happen again. We also apologize for the delay in serving breakfast. Your time is important to us, and we will work with our team to improve the efficiency of our breakfast service. Thank you for bringing these matters to our attention. We value your loyalty and hope to have the opportunity to provide you with a more seamless experience during your next stay. Warm Regards HOTEL THE CLOCK
Dear Valued Guest, Thank you for taking the time to share your feedback about your recent stay with us. We are pleased to hear that you appreciated our property’s location, the strong shower pressure, and the cleanliness of our rooms and l… Show more
Reviewed: 7 January 2025 · Stayed in January 2025
Verified reviewNice hotel
Reviewed: 4 January 2025 · Stayed in December 2024
Verified reviewReviewed: 16 December 2024 · Stayed in December 2024
Verified reviewReviewed: 28 May 2024 · Stayed in May 2024
Verified reviewI really enjoyed my stay here. Firsty, the staff service was exceptional. They go above and beyond to make sure their guests are ok. Everyday they asked if i wanted the room cleaned, if I needed any items restocked in the room. I also arrived at 5.30am on the nightbus from KTM. I am not sure what time check in was but they prepared the room and let me check in. The room is very spacious, the bed was really comfortable, with tea/ coffe maker, desk, hot shower. The location is also perfect for lakeside and the view from the balcony is great.
Reviewed: 27 April 2024 · Stayed in April 2024
Verified reviewThe hotel was centrally located and 5min walk to Phewa lake and all the shops and restaurants.The staff were very friendly and helpful and always catered to our needs.The breakfast spread was really good and the rooms and bathroom were clean and had a balcony with a view.
There were small ants always coming in the room that was a bit difficult to keep clean but other than that,everything was good.
Reviewed: 5 April 2024 · Stayed in April 2024
Verified reviewReviewed: 10 February 2024 · Stayed in February 2024
Verified reviewReviewed: 26 January 2024 · Stayed in December 2023
Verified reviewReviewed: 30 December 2023 · Stayed in December 2023
Verified reviewnice big rooms comfortable bed hot water good wifi
they can improve on the amenities they provide,like a slipper to use in the room or two towels or maybe an hair drier
Reviewed: 28 December 2023 · Stayed in December 2023
Verified reviewCleanness
Isolation , dound proof
Reviewed: 26 December 2023 · Stayed in November 2023
Verified reviewReviewed: 13 December 2023 · Stayed in December 2023
Verified reviewReviewed: 28 November 2023 · Stayed in November 2023
Verified reviewReviewed: 26 November 2023 · Stayed in November 2023
Verified reviewThe staff did everything with a smile to make you feel comfortable and relaxed. My room had a perfect view of the mountains. Everything was so nice. I appreciated the daily cleaning a lot. I decided to stay 5 nights. The best hotel, after 4 weeks in Nepal! Thank you
No negative feedback
Reviewed: 26 November 2023 · Stayed in November 2023
Verified review