7.9

Reviews of Lumbini Five Elements Hotel 3 stars

Taulihawa Road, 32900 Lumbini, Nepal

  • Bayless

    Reviewed: 30 August 2025 · Stayed in July 2025

    Verified review
  • Shanker

    Reviewed: 24 June 2025 · Stayed in June 2025

    Verified review

    food was ok

    Staffs did not pay attention on clealiness. Room and bathroom were infested with cockriaches and insects. Sometimes they approached on beds and ceilings. Pillow was thick and uncomfortable. When asked for a thin pillow no one responded. So this time stay was not worth the amount I paid. I also did not like a little black dog roaming in the restaurant and the lobby. In fact it should not be likely to exist such scenes. I have to think twice to be there for the second time at the dame condition. I will have no problem to stay at this hotel again if problems are fixed. Cockroaches .... oh my god

    Property response:

    Namaste sir, Thank you for sharing your feedback with us. We sincerely apologize for the discomfort and inconvenience you experienced during your stay. Cleanliness and hygiene are top priorities for us, and we are truly sorry that your experience did not reflect our usual standards. Your remarks about insects and cockroaches are deeply concerning, and we are immediately addressing this with our housekeeping and pest control teams. We also regret that your request for a thinner pillow was not attended to — this is not the level of responsiveness we strive for, and we’re taking this seriously. Regarding the dog in the lobby and restaurant area, we understand that not every guest is comfortable around animals. While many of our regular guests are fond of the dog, we appreciate your perspective and will reassess how to manage this in our guest areas moving forward. We respect your decision to reconsider a future stay and truly hope you’ll give us another chance once these issues are resolved. Feedback like yours helps us improve, and we are grateful for it .

    Namaste sir, Thank you for sharing your feedback with us. We sincerely apologize for the discomfort and inconvenience you experienced during your stay. Cleanliness and hygiene are top priorities for us, and we are truly sorry that your exp… Show more

    Lumbini Five Elements Hotel
    25 June 2025
  • Jeng

    Reviewed: 27 May 2025 · Stayed in March 2025

    Verified review
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  • Glenn

    Reviewed: 25 April 2025 · Stayed in April 2025

    Verified review

    My room with a king bed was spacious. The air conditioner was a must because it reached 107 degrees Fahrenheit (42 Celsius) in April. The TV in room could be used for some limited streaming services. Bottled water, kettle, instant coffee, tea, and bathroom essentials provided. The hotel restaurant had a varied menu and was good, as was the breakfast buffet that could be added on for $5 per day. The staff was kind and helpful. Given the other choices around Lumbini, I think this is the best hotel for the money.

    The hotel, although nice, was noisy from other guests. The location of the hotel was good but no grounds around it, not a very appealing setting, dusty and barren. There were frequent very short power outages. The jetted bathtub in my room was a waste as it took a very long time to fill up, and there was not adequate hot, or warm, water to fill it. I found Lumbini to be interesting but a big disappointment as the park was not well maintained, visitor centers were not open or staffed, there were what looked like abandoned areas, lots of construction, stray dogs and begging kids and adults harassed me, overgrown vegetation and weeds everywhere, and many temples not open at all, others not open during the hours posted on information boards. There were places in this park that would make for a great movie set for a horror or zombie film as it often felt like a post-apocalyptic dystopia walking around it.

    Property response:

    We’re sorry to hear that your overall experience in Lumbini fell short of expectations. While the site holds deep spiritual and historical importance, we recognize that infrastructure and maintenance challenges can affect visitor impressions. Your observations are valuable, and we hope improvements in the area will create a more fulfilling experience for future travelers. We hope to welcome you back again, and thank you once more for your thoughtful comments.

    We’re sorry to hear that your overall experience in Lumbini fell short of expectations. While the site holds deep spiritual and historical importance, we recognize that infrastructure and maintenance challenges can affect visitor impression… Show more

    Lumbini Five Elements Hotel
    2 May 2025
  • 3.0 Poor
    Sydney

    Reviewed: 25 April 2025 · Stayed in April 2025

    Verified review

    Great location, clean rooms

    Even after 4 days my trash wasn’t taken out and the cleaning staff hadn’t stepped foot in my room. The food was not good and far too expensive. It was still a nice hotel overall, but for what I was paying, it was a complete scam. The service could have been far better for what I paid.

    Property response:

    We’re truly sorry to hear about your experience. While we’re glad you found the hotel itself to be nice, it’s clear that the service you received did not meet expectations—especially given the price point. Housekeeping delays and unsatisfactory food quality are unacceptable, and we understand your frustration. Your feedback is important and will be shared with the team to ensure serious improvements are made. Thank you for bringing this to our attention.

    We’re truly sorry to hear about your experience. While we’re glad you found the hotel itself to be nice, it’s clear that the service you received did not meet expectations—especially given the price point. Housekeeping delays and unsatisfac… Show more

    Lumbini Five Elements Hotel
    2 May 2025
  • W

    Reviewed: 19 April 2025 · Stayed in April 2025

    Verified review

    Nice large apartment with 2 bathrooms and balcony overlooking fields. There is also a souvenir shop downstairs, and restaurant. Very good location close to the Maya Devi temple complex.

    Card machine wasn’t working so had to pay in cash. AC was not very powerful, but as we only stayed one night we didn’t mention it to staff.

    Property response:

    Your feedback is important and will be shared with the team to ensure serious improvements are made. Thank you for bringing this to our attention.

    Lumbini Five Elements Hotel
    2 May 2025
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  • Roger

    Reviewed: 4 March 2025 · Stayed in March 2025

    Verified review

    A very serviceable hotel with large rooms twenty minutes walk from the Maya Devi. Nice views over the rice paddies and very quiet. Serves lots of tour groups. Rooms are very large and have a refrigerator. Strangely, our room had a jacuzzi tub yet still had an open floor shower. Lots of hot water and good food.

    Our jacuzzi tub leaked water everywhere and apparently did not work. But the shower was good even though it soaked the whole bathroom floor.

    Property response:

    Thank you so much for your detailed feedback. We’re glad to hear you enjoyed the spacious rooms, peaceful views, and our convenient location near Maya Devi. It’s great to know the food and hot showers added to your experience. We sincerely apologize for the inconvenience caused by the jacuzzi tub—your comment has been noted and maintenance has been informed to prevent this in the future. We truly appreciate your understanding and hope to welcome you again with improved amenities.

    Thank you so much for your detailed feedback. We’re glad to hear you enjoyed the spacious rooms, peaceful views, and our convenient location near Maya Devi. It’s great to know the food and hot showers added to your experience. We sincerely … Show more

    Lumbini Five Elements Hotel
    2 May 2025
  • Udit

    Reviewed: 24 February 2025 · Stayed in February 2025

    Verified review

    It was a good place with necesseties provided. Cleanliness was maintained.

    Personal touch was missing.

  • Somnath

    Reviewed: 19 January 2025 · Stayed in December 2024

    Verified review

    One of the best properties to stay in Lumbini. Excellent restaurant, again one of the best in Lumbini. We did not find a better restaurant than it for fine dining. Rooms are spacious, clean and luxurious. The hotel was better than the reviews and their card machine works. Which means they have acted on past reviews.

    Nothing much. We gave them clothes for laundry, but they were returned folded but half-wet due to the cold in Winter. It means they do not have a tumble dryer.

    Property response:

    Thank you so much for your kind words and thoughtful review. We’re thrilled to hear you enjoyed your stay and found both the hotel and our restaurant among the best in Lumbini. It’s especially rewarding to know that our efforts to improve based on past feedback—like ensuring the card machine works—have made a difference. We appreciate your note about the laundry service; you’re absolutely right, and we’ll work toward improving our drying facilities, especially during colder months. Looking forward to welcoming you again soon!

    Thank you so much for your kind words and thoughtful review. We’re thrilled to hear you enjoyed your stay and found both the hotel and our restaurant among the best in Lumbini. It’s especially rewarding to know that our efforts to improve b… Show more

    Lumbini Five Elements Hotel
    2 May 2025
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  • Chin

    Reviewed: 2 January 2025 · Stayed in December 2024

    Verified review

    Is very clean, big room. Is only walking distance to sacred site. Staff are helpful.

    Nothing

    Property response:

    Thank you for your kind words! We're glad you enjoyed the clean, spacious room and our convenient location. Hope to welcome you again!

    Lumbini Five Elements Hotel
    28 March 2025
  • S

    Reviewed: 24 December 2024 · Stayed in December 2024

    Verified review
  • Helen

    Reviewed: 21 December 2024 · Stayed in December 2024

    Verified review
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  • Tsewang

    Reviewed: 13 December 2024 · Stayed in November 2024

    Verified review
  • Tulkudawa

    Reviewed: 11 December 2024 · Stayed in November 2024

    Verified review

    Very quiet and nice

    Nothing

    Property response:

    Thank you, sir. We appreciate your feedback and look forward to welcoming you again.

    Lumbini Five Elements Hotel
    12 December 2024
  • 7.0 Good
    Claudia

    Reviewed: 5 December 2024 · Stayed in November 2024

    Verified review
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  • Kat

    Reviewed: 4 December 2024 · Stayed in November 2024

    Verified review

    Clean, quiet, spacious rooms and hot water

    Everything was great

    Property response:

    Thank you sir. We appreciate your prompt response and look forward to welcoming you again in the future.

    Lumbini Five Elements Hotel
    4 December 2024
  • David

    Reviewed: 3 December 2024 · Stayed in November 2024

    Verified review

    Good location between the Unesco site where temples are and the main town market area. Front desk manager was very helpful and professional. The restaurant team did their best sometimes I think they were short staffed which may have been reason for delays as mentioned below.

    Service in restaurant was sometimes very slow. We resolved this by pre ordering our meals in advance

    Property response:

    Thanks so much for sharing your experience with us. We appreciate your feedback. Hope to welcome you again!

    Lumbini Five Elements Hotel
    12 December 2024
  • Leitch

    Reviewed: 1 December 2024 · Stayed in November 2024

    Verified review

    The room and service is great. I was very comfortable here both with the suite itself and the staff.

    Property response:

    Thank you. We appreciate your feedback.

    Lumbini Five Elements Hotel
    4 December 2024
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  • Tulkudawa

    Reviewed: 24 November 2024 · Stayed in November 2024

    Verified review
  • Natalia

    Reviewed: 23 November 2024 · Stayed in November 2024

    Verified review

    Clean, spacious room, professional stuff, great restaurant!

    Property response:

    Thank you so much for your kind words. Our top priority is your satisfaction, and it’s wonderful that we met your expectations. We look forward to welcoming you back soon for another great stay.

    Lumbini Five Elements Hotel
    13 December 2024
  • Skydancer

    Reviewed: 11 November 2024 · Stayed in October 2024

    Verified review

    Nice to have a large room. The jacuzzi bathtub in the bathroom was unexpected but a nice bonus. Restaurant was accommodating to our requests and food was descent.

    The room's furnishing could be improved - like having privacy curtains for the windows, clothes hangers, hair dryer available within the room instead of having the guest asking the front desk to bring a hair dryer to the room. While I didn't visit during peak season and guests were sparse during my stay, and I can understand the hotel trying to save the cost of electricity, the hall way should be lit at night instead of leaving the hall way in darkness. For this, I am taking 2 points off the rating.

    Property response:

    Namaste, Thanks so much for sharing your experience with us. We make the lights dim so that insects won't enter the area. They are highly attracted by led lights. And October-November is the post season of harvest.

    Lumbini Five Elements Hotel
    2 December 2024
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  • Masahiro

    Reviewed: 5 November 2024 · Stayed in November 2024

    Verified review

    The Terai plain was hot, and I sweated too much, so I wanted to take a hot shower at night, but only cold water came out. I called the front desk, but no matter how many times I called, there was no response. I was tired, so I went to bed without taking a shower on the first night. The next night, there was no hot water either. So I went to the front desk and asked directly. The receptionist said, "The wiring is broken and we are repairing it now. It will be fixed in 30 minutes or an hour." So I said, "Then please call me when it is fixed," and went back to the room. However, no matter how long I waited, I did not receive a call. So I went to the front desk again, but she had already gone home. So, the night watchman said, "Hot water will be available in 20 minutes," so I waited, but still no hot water. Then he said, "It's night, so there is no one to repair it. Hot water will be available tomorrow." It was very disappointing that there was no hot water in the bathroom during my stay. All of our guests have had the same experience over the past few days. Even so, the staff is irresponsible, as is typical of Nepal. Why would they make such an excuse? I should add that the room was not even cleaned during my stay.

    Property response:

    Namaste sir, We're extremely sorry to hear about the inconvenience you experienced. Your comments are valuable to us as we continuously strive to improve our guest experience. Regarding the hot water facilities, our technician had sick leave. We tried the local maintenance team and they assured to come back immediately but came very late. It was fixed but very late. This is a mistake from our side. We actively addressed your concerns with our team but also very sorry. Thank you for letting us know and your precious time. It wont never happen next time.

    Namaste sir, We're extremely sorry to hear about the inconvenience you experienced. Your comments are valuable to us as we continuously strive to improve our guest experience. Regarding the hot water facilities, our technician had sic… Show more

    Lumbini Five Elements Hotel
    2 December 2024
  • Coralie

    Reviewed: 26 October 2024 · Stayed in October 2024

    Verified review

    Kindness

    Property response:

    Thank you for your valuable feedback.

    Lumbini Five Elements Hotel
    3 November 2024
  • Huikheng

    Reviewed: 25 October 2024 · Stayed in October 2024

    Verified review

    Staff not friendly and attentive when inform that room was full of bed bugs! Only hotel that does not include breakfast in Nepal that I have stayed despite high price.

    Property response:

    Namaste sir, Thank you for your feedback. We're sorry to hear about the inconvenience you experienced. Your comments are extremely valuable to us as we continuously strive to improve our guest experience. This is a season of harvest and 90 percent insects comes from the rice field. As you know our property is centerly located in the rice fields. Rooms are thoroughly cleaned after every checkout. Corners get webbed, and we have regular deep cleaning cycles that scrubs every inch of the room. We have pest control management program in each room. We request the guests to close the windows to avoid insects entering. We are actively addressing your concerns with our team to ensure that attention and care meet our highest standards. we do offer a variety of meal options to provide flexibility and cater to our guests' individual preferences. Thank you for helping us improve, and we hope to welcome you back with an enhanced experience in the future.

    Namaste sir, Thank you for your feedback. We're sorry to hear about the inconvenience you experienced. Your comments are extremely valuable to us as we continuously strive to improve our guest experience. This is a season of harvest an… Show more

    Lumbini Five Elements Hotel
    25 October 2024
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